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customer service representative resume example with 5+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Summary

Experienced sourcing analyst with the ability to negotiate wholesale pricing and shipping arrangements. Expert in identifying vendors with the best possible comprehensive offering using integrated software platforms to manage stock levels and negotiate sales contract terms. specializes in sourcing unique items in bulk, identifying the best carriers for each situation and maximizing potential profit on each transaction.

Enthusiastic client services professional with strong background directly interfacing with industry customers. Well-versed in products, services and consumer trends. Dependable achiever committed to holding highest ethical standards and maintaining customer trust.

Skills
  • Summary of Skills and Qualifications:
  • Computer Skills
  • Microsoft Office | Windows & Mac OS X | MS Word, Excel-Pivot tables, and VLOOKUP, PowerPoint, Outlook, Access, Project, Publisher, SAP
  • Office Skills
  • Records Management | Spreadsheets | Database Administration
  • Efficient and Detail-Oriented
  • Credit Card Payment Processing
  • Verbal and Written Communication
  • Transaction Processing
  • Calm and Professional Under Pressure
  • Responding to Difficult Customers
  • 60 wpm Typing Speed
Experience
Customer Service Representative, 06/2021 to 06/2022
Gohealth, Inc.TX, State,
  • Answering or making calls to clients to learn about and address their needs, complaints, or other issues with products or services
  • Collaborates with management to prepare and enforce regulations and guidelines
  • Advises and makes recommendations to policy to senior management
  • Responding efficiently and accurately to callers, explaining possible solutions, and ensuring that clients feel supported and valued
  • Engaging in active listening with callers, confirming or clarifying information and diffusing angry clients, as needed
  • Building lasting relationships with clients and other call center team members based on trust and reliability
  • Utilizing software, databases, scripts, and tools appropriately
  • Understanding and striving to meet or exceed call center metrics while providing excellent consistent customer service
  • Making sales or recommendations for products or services that may better suit client needs
  • Taking part in training and other learning opportunities to expand knowledge of company and position
  • Adhering to all company policies and procedures.
Procurement Administrator/Program Analyst, 05/2017 to 08/2020
Diakonos Group, LlcHallett, OK,
  • Reviewing PO worksheets for compliance with delegated approval authority
  • Achieve planned inventory management Service Level, DSO, and Spoilage goals while maximizing operational efficiencies
  • Reserving PO numbers and maintaining a reserved PO number log
  • Manage inbound POs by confirming for cost, quantity and dates, overdue orders, Overages, shorts, and damage
  • Requesting shipment of orders via best way possible (rates and transit time)
  • Serve as the agency's expert on the rules and guidelines for awarding and administering personal service contracts
  • Expediting emergency orders; entering information into the PO system
  • Comparing number of items received on receiver paperwork to number of items ordered, matching with packing slip paperwork and resolving any variances
  • Answering inquiries regarding orders placed and following up on backorders or pending items
  • Distributing completed PO worksheets; researching new products, interviewing vendors and obtaining bids: selecting and evaluating vendors for repair and/or replacement
  • Advice and assistance to USAID contract officers worldwide regarding the applicability and interpretation of FAR, AIDAR and agency policies related to PSCs
  • Monitoring returns to ensure credit is issued: working with accounting to resolve invoicing errors
  • Review daily out of stock report, communicate to sales as needed and expedite orders appropriately
  • Market Merchandising point of contact for inquiries from cross-functional teams at the operating company, market, and corporate level
  • Draft ADS Policies and Required References, Procurement and Support Policies, and Procurement Executive Bulletins for PSCs
Accounts Payable Clerk, 05/2016 to 05/2017
Johnson & JohnsonWest Palm Beach, FL,
  • Reconciles processed work by verifying entries and comparing system reports to balances
  • Charges expenses to accounts and cost centers by analyzing invoice/expense reports, recording entries
  • Pays vendors by monitoring discount opportunities; verifying federal id numbers; scheduling and preparing checks; resolving purchase order, contract, invoice, or payment discrepancies and documentation; insuring credit is received for outstanding memos; issuing stop-payments or purchase order amendments
  • Pays employees by receiving and verifying expense reports and requests for advances, preparing checks
  • Maintains accounting ledgers by verifying and posting account transactions
  • Verifies vendor accounts by reconciling monthly statements and related transactions
  • Maintains historical records by microfilming and filing documents
  • Disburses petty cash by recording entry, verifying documentation
  • Reports sales taxes by calculating requirements on paid invoices.
Senior Buyer, 06/2022 to
TidalHealthCity, STATE,
  • Responsible for participating in the system-wide Capital Expenditure budget process along with determining priorities, reviewing and analyzing requirements, evaluating, preparing, following up, and expediting all actions necessary to purchase equipment, materials, supplies, and services as required by the Health System Departments
  • Develop and makes updated to procurement policies, procedures and regulations
  • Write, update, maintain, interpret and provide guidance on PSC standards and policies and guide proposed standards and policies across the agency
  • Negotiates pricing and terms and conditions as well as suggests alternate sources for equipment, materials, supplies, and services whenever an improved price can be obtained
  • Manage a team of junior Procurement analyst by educating and enforcing adherence to policies and guidelines to increase the proficiency and effectiveness
  • Considers and compares price discrepancies against GPO contracts and purchasing history through the MMIS system and on-line services in collaboration with the Contract Administrator
  • Responsible for managing the Health System’s Motor Services/Vehicle fleet, Capital Equipment budget process and participates in Special Projects as needed
  • Cost savings, product standardization and consolidation are regular goals of the Senior Buyer
  • Participates in the Budget Process for the TidalHealth's Capital Equipment Budget
  • Maintains all Capital Equipment documents, electronically and in hard copy as required by Law and governing authority
  • Perform an analysis of the required resources and costs associated with providing compensation, benefits, and other concessions to personal service contractors as supporting documentation for the rulemaking process
  • Participates in planning and timely execution of all actions required to ensure the timely delivery of all supplies and services required for construction in progress
  • Responsible for all purchasing information and documentation of work accomplished
  • File documentation Must address decisions made of all supporting rationale.
Education and Training
Bachelor of Science: Business Administration, Expected in to ECPI University - Virginia Beach, VA
GPA:

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Resume Overview

School Attended

  • ECPI University

Job Titles Held:

  • Customer Service Representative
  • Procurement Administrator/Program Analyst
  • Accounts Payable Clerk
  • Senior Buyer

Degrees

  • Bachelor of Science

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