customer service representative resume example with 20+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
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Professional Summary
Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 25 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Skills
Report preparation
Complaint resolution
Sales expertise
Order Fulfillment
Warehousing functions
Receiving support
Inbound and Outbound Calling
Invoicing
Shipping and Receiving
Scheduling
Client Needs Assessment
Guest Services
Medical terminology knowledge
Report Preparation
Account Management
Professional Telephone Voice
Product Knowledge
Quality Management
Multitasking and Prioritization
De-escalation Techniques
Understanding Customer Needs
Verbal and Written Communication
Itemized Statement Preparation
Information Ordering
Expense Tracking
Problem Sensitivity
Statement Distribution
Customer Contact
Epic Systems
Administrative Tasks
Detail-Oriented
Time Management
Customer Service
Critical Thinking
Data Entry Software
Establishing and Maintaining Customer Relationships
Microsoft Office Suite
Patient and Empathetic
LiveChat Messaging
Billing Adjustments and Refunds
Cultural Awareness and Sensitivity
Computer Proficiency
Team-Oriented and Cooperative
Proactive Self-Starter
Work History
Customer Service Representative, 02/2019 to 03/2022 Altruist – Los Angeles, CA,
Communicated with vendors regarding back order availability, future inventory and special orders
Evaluated account and service histories to identify trends, using data to mitigate future issues
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Answered customer telephone calls promptly to avoid on-hold wait times
Consulted with outside parties to resolve discrepancies and create effective solutions
Provided primary customer support to internal and external customers in fast-paced environment
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Responded to customer requests for products, services and company information
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Educated customers on promotions to enhance sales
Offered advice and assistance to customers, paying attention to special needs or wants
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Regularly exceeded daily sales and product add-on quotas.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Executed billing tasks and recorded information in company databases.
Monitored outstanding invoices and performed collections duties.
Developed rapport with clients and vendors to cultivate loyalty and satisfaction.
Managed invoicing and payment processing operations.
Handled account payments and provided information regarding outstanding balances.
Collected data to complete detailed financial reports for stakeholders and management.
Assisted management with implementing new accounting software program.
Processed payment via telephone and in person with focus on accuracy and efficiency.
Posted data and kept other records concerning costs of goods or services or shipment of goods.
Produced and mailed monthly statements to customers and assisted with related requests for information and clarification.
Responded to customer concerns and questions on daily basis.
Encoded and canceled checks using bank machines.
Determined appropriateness of payers to protect organization and minimize risk.
Resubmitted claims after editing or denial to achieve financial targets and reduce outstanding debt.
Posted payments to accounts and maintained records.
Made contact with insurance carriers to discuss policies and individual patient benefits.
Verified client information by analyzing existing evidence on file.
Maintained strong knowledge of basic medical terminology to better understand services and procedures.
Observed strict procedures to protect sensitive patient information, medical records and payment data.
Obtained payments from patients and scanned identification and insurance cards.
Registered and verified patient records before triage with most up-to-date information.
Carried out front office duties utilizing data entry skills in framework of medical database.
Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
Received and routed laboratory results to correct clinical staff members.
Greeted visitors and initiated triage processes for clients to streamline patient flow.
Answered telephone calls to offer office information, answer questions and direct calls to staff.
Customer Service Representative/Loader Operator, 04/2018 to 01/2019 Pioneers Medical Center – Craig, CO,
Interpreted hand signals and listened for verbal instruction to determine where materials were to be placed
Proved successful working within tight deadlines and fast-paced atmosphere
Received and processed stock into inventory management system
Prepared a variety of different written communications, reports and documents to ensure smooth operations
Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
Used critical thinking to break down problems, evaluate solutions and make decisions
Completed minor preventative maintenance and mechanical repairs on equipment
Visually inspected all pallets for deliveries to verify quality and accuracy of shipments.
Responded to customer requests for products, services and company information.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Collected customer feedback and made process changes to exceed customer satisfaction goals.
Answered constant flow of customer calls with minimal wait times.
Consulted with outside parties to resolve discrepancies and create expert solutions.
Provided information regarding charge accounts and loyalty programs.
Developed community reputation through commitment to customer satisfaction and strong client relationships.
Offered advice and assistance to customers, paying attention to special needs or wants.
Cultivated customer loyalty, promoted repeat business and improved sales.
Communicated with vendors regarding backorder availability, future inventory and special orders.
Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Recommended products to customers, thoroughly explaining details.
Liaised with sales, marketing and management teams to develop solutions and accomplish shared objectives.
Cross-trained and provided back up for customer service managers.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Promoted superior experience by addressing customer concerns, demonstrating empathy and resolving problems swiftly.
Home Health Aide, 04/2016 to 03/2018 Ambient Edge – Lake Havasu City, AZ,
Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions
Completed entries in log books, journals and care plans to document accurately report patient progress
Followed nutritional plans to prepare optimal meals, including purchasing ingredients from local shops
Wiped down equipment with proper cleaning products after each patient transport to reduce instances of infection
Delivered assistance to elderly clients in daily activities including bathing, dressing, physical transfers and care for incontinence
Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness
Promoted development of healthy lifestyle to meet health and wellness objectives
Developed rapport to create safe and trusting environment for care
Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life
Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces and purchasing supplies
Monitored progress and documented any patient health status changes, keeping healthcare team updated
Administered medication as directed by physician
Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support
Assisted disabled clients in any way necessary to facilitate independence and well-being
Maintained clean, safe and well-organized patient environment
Provided information about health system navigation, patient rights and health information privacy
Provided mobility assistance such as walking and regular exercising
Provided patients and families with emotional support and instruction in preparing healthy meals, independent living and adaptation to disability or illness
Administered prescribed medications under direction of physician
Planned and implemented community outreach and events to provide health education about cancer, self-care and preventative breast examinations.
Customer Service Representative, 10/1997 to 04/2016 CoreLogic – City, STATE,
Evaluated account and service histories to identify trends, using data to mitigate future issues
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions
Answered customer telephone calls promptly to avoid on-hold wait times
Consulted with outside parties to resolve discrepancies and create effective solutions
Provided primary customer support to internal and external customers in fast-paced environment
Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions
Responded to customer requests for products, services and company information
Cultivated customer loyalty, promoted repeat customers and improved sales
Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
Educated customers on promotions to enhance sales
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
Offered advice and assistance to customers, paying attention to special needs or wants
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Regularly exceeded daily sales and product add-on quotas.
Education
High School Diploma: , Expected in 05/1988 to Booker T Washington High School - Shreveport, LA, GPA:
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