customer service representative resume example with 12+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

  • Creative Problem Solving
  • Data Entry and Maintenance
  • POS Systems and Ordering Platforms
  • Customer Data Confidentiality
  • De-escalation Techniques
  • Building Customer Trust and Loyalty
  • Issue and Complaint Resolution
  • Courteous with Strong Service Mindset
  • Order and Refund Processing
  • Multitasking and Prioritization
  • Calm and Professional Under Pressure
  • Proactive Self-Starter
  • Inbound and Outbound Calling
  • Computer Proficiency
Work History
11/2020 to Current
Customer Service Representative Horizon Bank La Porte, IN,
  • Provided primary customer support to internal and external customers.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with dispatch to resolve discrepancies and create expert solutions.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Recommended service times and cost to customers, thoroughly explaining details.
  • Offered assistance to customers, paying attention to special needs or wants.
  • Managed over 40 customer calls per day
03/2019 to 07/2020
Logistician Mantech International Corporation Kansas City, MO,
  • Verified accurate account invoicing through collaboration with accounting department.
  • Processed and entered customer orders into database and provided proactive customer service for accounts.
  • Managed system support functions to set priorities and service levels expectations.
  • Generated documentation and information required for customer shipments.
  • Collaborated with shipping department staff to facilitate smooth materials returns to correct vendors.
  • Managed over 10 customer accounts per day
  • Handled high-volume paperwork and spreadsheets and collaborated with administrators and project managers to resolve invoicing and shipping problems.
  • Tracked orders and notified customers of status or potential delays.
  • Monitored and reported on transportation costs and properly filed shipping documents.
  • Liaised between warehouse personnel and customer to facilitate account and operational needs.
  • Coordinated shipping requests for expedited delivery and documented accurately to achieve correct billing.
  • Produced weekly status reports detailing logistic operations and problems.
03/2017 to 03/2019
Production Control Clerk Ssi Pensacola, FL,
  • Coordinated with inventory managers to plan deliveries around production schedules.
  • Monitored inventory use and adjusted inventory control techniques.
  • Worked with managers to plan and coordinate production tasks.
  • Prepared job order documents and gave timely approvals.
  • Reviewed job orders and adjusted schedules for timely delivery.
  • Established and enforced organization systems and standards.
  • Trained new employees in various departments and safety standards.
  • Developed systems to expedite production and cut costs by 40%
12/2013 to 01/2017
Sales Administrator Representative Horizon Bank Midland, MI,
  • Tracked trends and suggested enhancements that would both challenge and refine company's product offerings.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
  • Managed order cycle to enhance business development and maintain sustainability and customer satisfaction.
  • Discussed sales strategies and promotional plans with VP of Sales on regular basis.
  • Resolved customer issues quickly and managed over 40 accounts to increase sales and meet quotas.
  • Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
  • Collaborated with internal teams and suppliers to evaluate costs against expected market price points and set structures to achieve profit targets.
  • Collaborated with engineering department to make sure that product matched customer needs
  • Handled customer relations issues, enabling quick resolution and client satisfaction.
  • Collaborated with warehouse department to ensure products would leave on time to customers.
11/2012 to 04/2013
Customer Service Representative Straumann Charleston, WV,
  • Provide pricing and availability to customers for products
  • Scheduled freight pick-ups for products
  • Managed over 30 customer calls per day
  • Facilitated inter-departmental communication to effectively provide customer support.
  • Established updated system between warehouse department and customer service department to be able to better assist customers
02/2008 to 09/2012
Inside Technical Sales Representative OSG City, STATE,
  • Collaborated with vendor representatives and company customers to set up optimal delivery schedules.
  • Developed strategic relationships with existing customers by learning preferences and managing regular communications.
  • Communicated sales promotions to customers to grow average customer account size and maintain strong revenue streams.
  • Created and updated customer accounts with relevant information.
  • Managed over 30 customer accounts per day
  • Emphasized product features based on analysis of customers' needs.
  • Managed friendly and professional customer interactions.
  • Maintained up-to-date knowledge of available products to best serve customers and maximize sales potential.
  • Answered customers' questions regarding products, prices and availability.
  • Determined needs, delivered solutions and overcame objections through consultative selling skills.
  • Followed up with customers after completed sales to assess satisfaction and resolve technical or service concerns.
Expected in 01/2006 to to
High School Diploma:
Glenbard East High School - Lombard, Il,
  • Graduated in January 2006 with 26/21 credits

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Resume Overview

School Attended

  • Glenbard East High School

Job Titles Held:

  • Customer Service Representative
  • Logistician
  • Production Control Clerk
  • Sales Administrator Representative
  • Customer Service Representative
  • Inside Technical Sales Representative


  • High School Diploma

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