Customer Service Representative resume example with 5+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Objective: A fast pace position with a growing company. Detailed oriented employee, seeking a position where I would utilize my very unique and distinguished office as well labor skills.

  • Accurate and detailed
  • Professional phone etiquette
  • Team building
  • Flexible
  • Articulate and well-spoken
  • Works well under pressure
  • Customer service-oriented
  • Social media knowledge
  • Appointment setting
  • Certified Computer Office Assistant
  • Microsoft Excel certified
  • Pleasant demeanor
  • Spreadsheet management
  • Multi-line phone proficiency
  • Employee training and development
  • Critical thinker
  • Advanced clerical knowledge
  • Excellent communication skills
Academy of Technical Studies Toledo, Expected in 2006 Office/Medical Assistant/Certified Customer Service : - GPA :
  • 3.7GPA
  • Desktop publishing workshop
  • Microsoft PowerPoint certification training
  • Coursework in Business Administration, Communications and Accounting
  • Majored in Certified Customer Service
Work History
Horizon Bank - Customer Service Representative
Michigan City, IN, 01/2019 - 04/2021
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Responded to customer requests for products, services and company information.
  • Regularly exceeded daily sales and product add-on quotas.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Surpassed sales goals through implementation of effective marketing strategies.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Responded proactively and positively to rapid change.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Operated POS system to itemize and complete average of Number customer purchases.
Horizon Bank - Customer Service Representative
Lafayette, IN, 02/2017 - 12/2019
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Exhibited high energy and professionalism when dealing with all levels of clients and staff.
  • Operated POS system to itemize and complete average of Number customer purchases.
  • Executed multiple projects efficiently, including Task and Task.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Responded proactively and positively to rapid change.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
Marriott Vacations Worldwide - Assistant Sales Manager
Fountain Hills, AZ, 10/2015 - Current
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Attracted new clientele and developed customer relationships by hosting product-focused events.
  • Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
  • Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
  • Developed monthly team action plans and monitored progress.
  • Assisted sales team with completing customer transactions and managing issues.
  • Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
  • Coordinated office operations and kept store in compliance with company standards.
  • Researched new products and services to drive revenue and support short- and long-term strategies.
  • Strengthened Job title performance by applying excellent program and project leadership skills.
  • Completed store opening and closing procedures, including counting drawers and managing security.
  • Reviewed and analyzed operational records and reports to project sales and determine profitability.
  • Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.

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Resume Overview

School Attended

  • Academy of Technical Studies

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Assistant Sales Manager


  • Office/Medical Assistant/Certified Customer Service

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