Customer Service Representative resume example with 5+ years of experience
Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary
Objective: A fast pace position with a growing company. Detailed oriented employee, seeking a position where I would utilize my very unique and distinguished office as well labor skills.
Skills
Accurate and detailed
Professional phone etiquette
Team building
Flexible
Articulate and well-spoken
Works well under pressure
Customer service-oriented
Social media knowledge
Appointment setting
Certified Computer Office Assistant
Microsoft Excel certified
Pleasant demeanor
Spreadsheet management
Multi-line phone proficiency
Employee training and development
Critical thinker
Advanced clerical knowledge
Excellent communication skills
Education
Academy of Technical StudiesToledo, Expected in 2006 ā āOffice/Medical Assistant/Certified Customer Service: - GPA:
3.7GPA
Desktop publishing workshop
Microsoft PowerPoint certification training
Coursework in Business Administration, Communications and Accounting
Majored in Certified Customer Service
Work History
Horizon Bank - Customer Service Representative Michigan City, IN, 01/2019 - 04/2021
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Leveraged sales expertise to promote products and capitalized on upsell opportunities.
Responded to customer requests for products, services and company information.
Regularly exceeded daily sales and product add-on quotas.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Welcomed, greeted and assisted guests in high-traffic store, generating $Amount of dollars in Timeframe business.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Surpassed sales goals through implementation of effective marketing strategies.
Applied highly effective selling skills while properly engaging and presenting solutions to customers.
Responded proactively and positively to rapid change.
Educated customers about billing, payment processing and support policies and procedures.
Operated POS system to itemize and complete average of Number customer purchases.
Horizon Bank - Customer Service Representative Lafayette, IN, 02/2017 - 12/2019
Offered advice and assistance to customers, paying attention to special needs or wants.
Exhibited high energy and professionalism when dealing with all levels of clients and staff.
Operated POS system to itemize and complete average of Number customer purchases.
Executed multiple projects efficiently, including Task and Task.
Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Responded proactively and positively to rapid change.
Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Maintained up-to-date knowledge of product and service changes.
Handled Type customers in fast-paced Type setting in coordination with solid team of Number customer service associates.
Marriott Vacations Worldwide - Assistant Sales Manager Fountain Hills, AZ, 10/2015 - Current
Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
Attracted new clientele and developed customer relationships by hosting product-focused events.
Conducted weekly sales meetings to discuss business opportunities and strategies and alleviate issues.
Partnered with sales team members and leveraged strong negotiation skills to close tough deals with lucrative clients.
Developed monthly team action plans and monitored progress.
Assisted sales team with completing customer transactions and managing issues.
Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
Coordinated office operations and kept store in compliance with company standards.
Researched new products and services to drive revenue and support short- and long-term strategies.
Strengthened Job title performance by applying excellent program and project leadership skills.
Completed store opening and closing procedures, including counting drawers and managing security.
Reviewed and analyzed operational records and reports to project sales and determine profitability.
Monitored customer buying trends, market conditions and competitor actions to adjust strategies and achieve sales goals.
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Resume Overview
School Attended
Academy of Technical Studies
Job Titles Held:
Customer Service Representative
Customer Service Representative
Assistant Sales Manager
Degrees
Office/Medical Assistant/Certified Customer Service