LiveCareer-Resume

customer service representative resume example with 5+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Motivated Front End Supervisor with talent for coordinating guest services. Proactive with history of managing multiple tasks in various areas with specialties in conflict resolution, team coordination and customer support. Highly organized, detail-oriented and thrives in fast-paced, intense environment.

Driven Person In Charge with strong history of satisfying customers through top-notch service and support. Self-starter with drive to continuously learn, develop and educate store personnel and customers to enhance success. Maintains assigned budget by controlling expenses, growing sales and managing inventory.

Remarkable Front End Supervisor with experience delivering superior level of customer service to guests and prospective guests. Proven to run front desk, keep customers satisfied and resolve any conflicts. Technically-savvy, friendly, punctual and always prepared for any challenge. Communicative professional with documented success in maintaining team of 12 cashiers and customer service employees. Skilled in analyzing financial reports, managing large sums of cash and managing inventory ordering.

Skills
  • Shift Checklists
  • Opening and Closing Procedures
  • Display Setup
  • Handling Complaints
  • Scheduling and Time-Tracking
  • Flexible Work Schedule
  • Implementing Pricing Strategies
  • Health and Safety Procedures
  • Inventory Management
  • Staff Coaching and Training
  • Retail Operations
  • Computer Proficiency
  • Microsoft Office
  • Team Building and Motivation
  • Handling Complaints and Inquiries
  • Sales Leadership
  • Decision Making
  • Delegation and Supervision
  • Listening Skills
  • Cash Transactions
  • Fluent in English and Spanish
Education and Training
Edward R. Roybal Learning Center Los Angeles, CA Expected in 05/2014 High School Diploma : - GPA :
Experience
Envision Healthcare - Customer Service Representative
Las Vegas, NV, 01/2014 - 06/2015
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Educated customers on special pricing opportunities and company offerings.
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • Reviewed customer account information to determine current issues and potential solutions.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Built client rapport while accurately processing repair documentation and troubleshooting technical discrepancies through completion.
  • Remained constantly aware of customer activity to ensure safe and secure shopping environment.
Albertsons Company Inc. - Person in Charge
Sparks, NV, 07/2015 - 05/2017
  • Resolved customer complaints and adjusted policies to meet changing needs.
  • Provided ongoing training to address staff needs.
  • Identified and corrected performance and personnel issues to reduce impact to business operations.
  • Maintained operating schedules to provide effective coverage for key areas and achieve objectives.
  • Realigned workflows with changing business demands by evaluating processes and employee strengths.
  • Trained, managed and motivated employees to promote professional skill development.
  • Motivated employees to share ideas and feedback.
  • Represented integrity and professionalism in business, serving as mentor and role model to staff.
  • Formed and sustained strategic relationships with clients.
  • Assessed each employee's individual strengths and delivered mentoring to improve upon weak skill levels.
Whole Foods - Front End Supervisor
Red Bank, NJ, 08/2018 - 02/2021
  • Answered phones to respond to customer inquiries and transfer calls to appropriate staff members.
  • Delegated work to employees based on shift requirements, individual strengths and unique training.
  • Handled payment processing and provided customers with receipts and proper bills and change.
  • Managed customer complaints and rectified issues to complete satisfaction.
  • Resolved customer problems by investigating issues, answering questions and building rapport.
  • Delivered consistent training and close mentoring support to front end employees in operations and customer service strategies.
  • Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
  • Addressed and welcomed large volume of guests to business per day, improving overall customer service and engagement.
  • Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
  • Emphasized customer service excellence through ongoing training of front-line team members to improve customer service ratings.
  • Controlled cash movements and department expenses to maintain budgetary goals.
  • Organized and updated schedules to optimize coverage for expected customer demands.
  • Taught junior employees how to meet operational and sales goals with proactive strategies.

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Resume Overview

School Attended

  • Edward R. Roybal Learning Center

Job Titles Held:

  • Customer Service Representative
  • Person in Charge
  • Front End Supervisor

Degrees

  • High School Diploma

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