LiveCareer-Resume

customer service representative resume example with 7+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
:
Professional Summary

Hardworking Customer Service Representative with Number years of experience working with Product or Service. Trained in project and time management with extensive knowledge of Area of expertise and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Maximizes seasonal employment as Job Title, getting up to speed quickly and driving sales. Offers flexible schedule to work peak seasonal hours. Relies on Number years of experience delivering excellent customer service. Applies thoughtful and practiced listening and speaking skills. Understands and utilizes sales, merchandising and marketing skills.

Experienced Retail Sales Associate with Number years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction.

Hardworking Job Title bringing Number years of experience meeting customer needs via telecommuting roles. Skilled at listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

Personable Customer Service professional offering over Number years of experience resolving account and service concerns for Industry customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.

Well-qualified Job Title proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Passionate about promoting lasting customer satisfaction by delivering top-notch service and unparalleled support. Proficient in Industry best practices and related Product or Service options. Effectively drives revenue with skilled promotional and problem-solving abilities.

Successful Job Title with Number years of experience addressing customer requests and concerns. Expert at providing relevant information and options to effectively resolve issues. Upbeat and energetic with grace in handling difficult situations through resourcefulness and adaptability.

Gifted in working with stressed, confused and upset individuals in need of benefits information and supportive guidance to navigate Type systems. Effective at operating within Type regulations and Type department guidelines to manage telephone calls, emails, letters and in-person requests for assistance.

Skills
  • Creative problem solving
  • Good listening skills
  • Retail store support
  • Staff education and training
Education
Liverpool Community College United Kingdom, Expected in 05/2012 College Degree : Art And Design - GPA :
Work History
Illinois Tool Works - Customer Service Representative
West Monroe, LA, 02/2013 - 08/2020
  • Recommended Product or Service to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals Number%.
  • Provided information to customers regarding Company's charge card and loyalty program and helped to open and activate new accounts.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Responded to customer requests for products, services and company information.
Baby Club - Pre-Primary Teacher
City, STATE, 01/2018 - 06/2020
  • Consulted with parents to build and maintain positive support networks and support continuing education strategies.
  • Promoted physical, academic and social development by implementing diverse classroom and outside activities.
  • Applied play-based strategies, including crafts and games, to provide diverse approaches to learning.
  • Fostered reasoning and problem solving through active exploration games and activities.
  • Educated students in foundational concepts such as shapes, numbers and letters.
  • Observed children to identify individuals in need of additional support and developed strategies to improve assistance.
  • Identified signs of emotional and developmental problems in children and reported to parents.
  • Assisted and supervised Number children through entire school day.
  • Gave one-on-one attention to children while maintaining overall focus on entire group.
  • Used classroom observations to create written assessments of student performance.
FIA - FIA Formula One
City, STATE, 04/2018 - 04/2019
  • Led planning, set up and takedown for special events.
  • Trained staff members on conducting events and following safety procedures.
  • Performed clerical duties, including registering participants and answering specific event inquiries.
  • Provided clear instruction to activity and program participants to deliver fun and safety.

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Resume Overview

School Attended

  • Liverpool Community College

Job Titles Held:

  • Customer Service Representative
  • Pre-Primary Teacher
  • FIA Formula One

Degrees

  • College Degree

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