customer service representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Sales expertise
  • International sales support
  • Report preparation
  • Complaint resolution
  • Inbound and Outbound Calling
  • Order Fulfillment
  • Professional telephone demeanor
  • Creative problem solving
  • Multi-line phone talent
  • Staff education and training
  • Strategic leadership
  • Database development
  • Team Leadership
  • Scheduling
  • Staff Management
  • Teaching
  • Business Operations
  • Schedule Coordination
  • Classroom management
  • Tailoring Curriculum Plans
  • Student-Centered Learning
  • Positive Reinforcement
  • Positive Learning Environment
  • Innovative Lesson Planning
  • Group Learning Mechanics
  • Age-Appropriate Lesson Planning
  • Social-Emotional Learning training
  • Student records management
  • Lesson Planning
  • Student engagement
  • Curriculum Development
  • Group and individual instruction
Work History
Customer Service Representative, 09/2020 to Current
Illinois Tool WorksTulsa, OK,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
  • Recommended products to customers, thoroughly explaining details.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Cross-trained and backed up other customer service managers.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Calculated correct order totals, updated accounts and maintained detailed records for inventory management.
  • Applied highly effective selling skills while properly engaging and presenting solutions to customers.
  • Increased efficiency and team productivity by promoting operational best practices.
Assistant Director of Education, 12/2014 to 09/2020
Adventist HealthcareWaldorf, MD,
  • Prepared action plans to address concerns discovered through surveys, classroom observations and conversations with stakeholders.
  • Oversaw development and implementation of quality educational programs.
  • Developed engaging and effective curricula for students aged 6 weeks to 6 Years.
  • Recruited, trained and mentored faculty and staff in best practices for instruction.
  • Observed teachers and students in classrooms to gather data and improve instruction.
  • Counseled and monitored at-risk students for attendance, academic progress and behavioral concerns.
  • Monitored overhead, prepared budgets and directed spending and resources to support fiscal efficiency.
  • Designed or used assessments to monitor student learning outcomes.
  • Planned, administered and controlled budgets and produced financial reports.
  • Checked on instructor lessons and communication in order to assess quality of education and assistance offered to students.
  • Directed day-to-day operations of education program and supervised support staff to delegate assignments and evaluate performance.
  • Analyzed instructor, student and class trends to make proactive decisions about program operations.
  • Planned and implemented staff development and in-service training programs to enhance knowledge and skills.
  • Met coverage goals by setting effective schedules and delegating work to individual instructors.
  • Established and updated objectives and tools for overall program and each department to enhance operations.
  • Developed curriculum and lesson plans to achieve objectives of each course.
  • Developed partnerships with parents, businesses and organizations to build awareness, increase support and share resources.
  • Scheduled educational activities, faculty lectures and departmental events to drive mission and values of institution.
Teacher, 12/2014 to 12/2015
Missouri Ozarks Community Action, IncWaynesville, Mo,
  • Communicated frequently with parents, students and faculty to provide feedback and discuss instructional strategies.
  • Planned and implemented integrated lessons to meet national standards.
  • Encouraged creative thinking and motivated students by addressing individual strengths and weaknesses based on standardized testing results.
  • Implemented creative ways to foster curiosity for complex principles through hands-on learning and planned activities.
  • Evaluated and revised lesson plans and course content to achieve student-centered learning.
  • Devised and implemented strategies to create and maintain cohesive school community within virtual classroom setting.
  • Supervised learning groups of students in classroom stations.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Completed daily reports, meal count sheets and attendance logs.
  • Held conferences with parents to address questions, discuss academic progress and encourage learning goals.
  • Reviewed curriculum and devised alternate approaches to presenting lessons to increase student understanding.
  • Incorporated multiple types of teaching strategies into classroom.
  • Promoted physical, mental and social development using classroom games and activities.
  • Incorporated exciting and engaging activities to achieve student participation and hands-on learning.
  • Worked cooperatively with other teachers, administrators and parents to help students reach learning objectives.
Assistant Teacher , 04/2010 to 12/2014
Council For Economic Opportunities In Greater ClevelandCleveland, OH,
  • Kept records of student progress for teachers and parents and made notes on details such as behavior, grades, comprehension and personal growth.
  • Worked with teachers to design lesson plans and coordinate activities for classes, consistently noting successful ideas and identifying areas for improvement.
  • Provided one-on-one and group-based learning support to maintain student progress and development.
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment.
  • Delivered group teaching in classroom setting and implemented individual student support.
  • Attended to classroom details and logistics to maintain strong instructional environment.
  • Supported teacher in instructing core subjects, delivering supplementary lessons and coordinating materials.
  • Took over class for regular classroom teacher, managing assignments, student needs and recordkeeping.
  • Assessed and managed student behavior to maintain climate of intensive instruction.
  • Kept students on-task with proactive behavior modification and positive reinforcement strategies.
  • Used behavior modeling and specialized teaching techniques to share and reinforce social skills.
  • Collaborated with instructor to assist lesson and curriculum planning efforts.
  • Performed staff monitoring duties such as overseeing recess, lunch and daily student intake and dismissal.
  • Assisted students with various needs from putting on coats to go outside to reviewing homework assignments.
  • Promoted physical, mental and social development using classroom games and activities.
  • Distributed learning materials such as worksheets, textbooks and supplemental activities.
  • Supported classroom activities, tutoring, and reviewing work.
  • Encouraged dynamic and pleasant educational environment by promoting both gentle discipline and cooperation.
  • Oversaw students in classroom and common areas to monitor, enforce rules and support lead teacher.
  • Maintained schedule of support services and attended class sessions.
  • Completed daily reports, meal count sheets and attendance logs.
Bachelor of Science: Child And Family Relations , Expected in to North Carolina Central University - Durham NC,
Associate of Science: Early Childhood Education, Expected in 05/2020 to Vance Granville Community College - Creedmoor, NC,
High School Diploma: , Expected in 06/2008 to South Granville High School - Creedmoor, NC,

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Resume Overview

School Attended

  • North Carolina Central University
  • Vance Granville Community College
  • South Granville High School

Job Titles Held:

  • Customer Service Representative
  • Assistant Director of Education
  • Teacher
  • Assistant Teacher


  • Bachelor of Science
  • Associate of Science
  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

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