customer service representative resume example with 15 years of experience
- , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- :
Hardworking, detail-oriented and tenacious in developing and pursuing solutions to customer concerns. Adept at balancing company objectives with customer desires. Level-headed and positive in every customer interaction. Enthusiastic and energetic Customer Advocate looking for a dynamic, fast-paced position. Exceptional multitasking, prioritization and organizational abilities. Adaptable and focused with an unparalleled work ethic and dedication to providing top-notch customer service. Self-motivated customer service team member passionate about utilizing skills to maximize customer retention. Highly accurate and efficient with strong investigation, problem-solving and critical thinking skills. Expert in correcting issues with little oversight and bringing more than 15 years' experience in Customer Service Industry Driven to go above and beyond requirements to satisfy customers and promote loyalty. Proficient in building long-lasting relationships and utilizing consultative sales techniques. Bilingual fluency in [Language] and [Language]. Highly organized Customer Advocate with an aptitude for meeting consumers' preferences through strategic planning. Personable and detail-oriented. Offering [Number] years of consumer research experience. Driven [Job Title] with [Number] years of experience in [Industry] customer service. Adept at troubleshooting and conflict resolution. Seeking to apply skills in research and data analysis in a position as a Customer Advocate for [Company]. Qualified Customer Advocate with outstanding written and oral communication skills. Highly proficient in consumer research. Offering [Number] years of experience in balancing the interests of the consumer as well as the company. Personable and dedicated Customer Service Representative with extensive experience in [Type] industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses. Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Committed job seeker with a history of meeting company needs with consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Hardworking and reliable [Job Title] with strong ability in [Task]. Offering [Skill] and [Skill]. Highly organized, proactive and punctual with team-oriented mentality.
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Capitol Federal Savings Bank – Manhattan, KS,
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Answered inbound calls, chats and emails to facilitate customer service.
- Demonstrated excellent communication skills in resolving membership complaints.
- Developed strong customer relationships to encourage repeat business.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
- Assisted with set up and activation of member
- accounts.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
- Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
- Informed customers about billing procedures, processed payments and provided payment option setup assistance.
- Upheld quality control policies and procedures to increase customer satisfaction.
- Fielded customer complaints and queries, fast-tracking for problem resolution.
- Used proven techniques to de-escalate angry customers during telephone interactions.
- Made outbound calls to obtain account information.
- Improved customer service wait times to mitigate complaints.
- Mentored new employees on procedures and policies to maximize team performance.
Vail Resorts – Peninsula, OH,
- Check patients in upon arrival, and verification of insurance benefits
- Answering multi phone line system, scheduling appointments, documentation of messages and forwarding to appropriate person, prescription refill request, insurance verification, accepting copays, referral entry, updating demographics as needed
- Manages 100 to 150 inbound and outbound calls per day
- Responsible for answering patient questions pertaining to prescriptions, appointment times and dates, refill prescriptions per request, appointment scheduling, referral eligibility, accepting co-payments, patient registration and maintaining immaculate patient file
- Provides excellent customer service and maintains a professional work ethic
- Obtain and verify demographic and financial information for all patients registered in the hospital and pre-registered prior to arriving
- Follows up to ensure information gathered during the registration admission process is accurately presented to third party payers or guarantors by minimizing errors that would result in penalties or other delays in payments to the hospital
- Performs electronic scanning and documentation via all applicable systems in accordance with all applicable laws and regulations and must also support the mission of Howard University Hospital
- Assists in a variety of administrative matters such as reviewing, sorting, logging, and distributing documents or mail
- Prepares and compiles files, folders, and other collections of documents
- Distributes and files documents in paper and electronic form
- Uses standard office equipment such as computer, monitor, printer, copier, scanner, facsimile machine, and paper shredder
- Enters and updates information in various systems, spreadsheets, and forms
- Working knowledge of Microsoft office, Healthconnect, and Medconnect
- Assesses reports and documents for accuracy, completeness, and quality
- Gap due to Medical Reasons
Ascension (System Office) – Madison Heights, MI,
- Assisted physicians in handling and performing various duties with a panel of up to 2500+ patients
- Promoted personal and co-worker safety
- Performed routine tests such as urine dip stick, vision and hearing tests
- Fulfilled patient care responsibilities such as checking schedules and organizing patient flow, accompanying patients to exam or procedure room
- Assisted patients as needed with walking transfers, dressing, collecting specimens, and preparing for exams
- Collected patient history and performed screenings per provider guidelines
- Assisted physicians and nurses with various procedures such as charting, relaying instructions to patients and families, answering calls, and providing pertinent information
- Prioritized organizational and clinical medical assisting responsibilities including respecting and promoting patient rights, responding appropriately to emergency codes, sharing problems relating to patients or staff with immediate supervisor
- Performed clinical medical assisting responsibilities that vary according to state law, which may include medical or surgical asepsis, sterilization, instrument wrapping and autoclaving
- Checked vital signs or mensuration, physical examination preparations, clinical pharmacology, drug administration through various routes including injections and prescription verifications with physician’s orders
- Minor surgery assists including surgical tray set-up pre or post-surgical care, applying dressings, and suture removal, biohazard waste disposal and monitoring, therapeutic modalities, instructing patients with assistive devices, and body mechanics
- Performed clerical responsibilities that may include sending and receiving patient medical records, obtaining lab or X-ray reports, hospital notes, and referral information
- Working knowledge of Microsoft Office, Healthconnect, and Medconnect
- Completed forms or requisitions, scheduled appointments, verified insurance coverage and patient demographics, managed and updated charts to ensure that information is complete and filed appropriately
- Maintained and completed environmental responsibilities such as setting up instruments and equipment according to department protocols, cleaning exam or procedure rooms, instruments, and equipment between patient visits to maintain infection control, cleaning sterilizer according to scheduled maintenance program while keeping appropriate records
- Ordered, sorted, stored supplies, and restocked exam and procedure rooms
- 95% OR BETTER CALL MONITORING STATS
- VARIOUS KUDOS AWARDS FROM COWORKERS, SUPERVISORS AND MEMBERS OF THE CAREFIRSTCHPDC INSURANCE PLAN
- HIGH RATINGS FOR MEBER RETENTION AND SATISFACTION
- ABILITY TO ASSIST UNSATIFIED MEMBERS WITH BECOMING HIGHLY SATISFIED MEMBERS
- Recognized as Employee of the month for outstanding performance and team contributions.
- Led team to achieve high earning recognition from upper management and financial reward.
- Promoted to Customer Advocate due to implementation of Carefirst policies and procedures
- Consistently maintained high customer satisfaction ratings.
- Promoted from Customer Service Rep to Customer Advocste, in less than 24-months.
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Resume Overview
School Attended
- Potomac High School
Job Titles Held:
- Customer Service Representative
- Call Center Representative
- Medical Assistant
Degrees
- High School Diploma
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