Customer Service Representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Cheerful and upbeat Customer Service Representative (CSR) with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Poised CSR offering 20 years of experience in clerical sector. Dynamic professional with mentoring and coaching skills. Committed to finding effective solutions that improve customer relationships. Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Dedicated Customer Service Representative motivated to improve service satisfaction and contribute to overall company success. Well-developed communicator versed in product and service solutions. Energetic and reliable CSR well-trained in overseeing CRM for high-end merchandise environments. Proven performer leverages superior communication and relationship-building strengths. Detailed focus to increase and retain long-term customers.

  • Cold Calling
  • Customer Service (10+ years)
  • Sales (10+ years)
  • Telemarketing
  • Account Management
  • Business Development
  • Negotiation
  • Salesforce
  • Certifications and Licenses
  • Cosmetologist
  • May 2019 to October 2023
  • Listen to guest as to what they are looking for in a haircut. Give recommendations for their very
  • Induvial needs.
  • Assessments
  • Customer service — Familiar
  • February 2021
  • Identifying and resolving common customer issues
  • Full results: Familiar
  • Sales skills — Proficient
  • February 2021
  • Influencing and negotiating with customers
  • Full results: Proficient
  • Data entry: Accuracy — Highly Proficient
  • February 2021
  • Entering data quickly and accurately
  • Full results: Highly Proficient
  • Verbal communication — Highly Proficient
  • February 2021
  • Speaking clearly, correctly, and concisely
  • Full results: Highly Proficient
  • Business math — Proficient
  • February 2021
  • Account Management, Math
  • Basic, Negotiation
  • Business Development, Negotiating
  • Call center, Speaking
  • Cold Calling, Sales
  • Customer Service, Sales skills
  • Customer service skills, Telemarketing
  • Data entry, Verbal communication
  • Call center experience
  • Customer relations
  • Clerical support
  • Stockroom procedures
  • Store maintenance
  • Retail sales customer service
  • Senior leadership support
  • Product organization
  • Sales expertise
  • Schedule mastery
  • Office equipment proficiency
  • In-store support
  • Inbound and outbound calling
  • Problem-solving abilities
  • Conflict mediation
Customer Service Representative, 09/2020 to 12/2020
Illinois Tool WorksWilliamsville, NY,
  • Take inbound calls, take payments, enroll members into plans, help members with all their concerns.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Educated customers on special pricing opportunities and company offerings.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Reviewed account and service histories to identify trends and issues.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Documented conversations with customers to track requests, problems and solutions.
Stylist, 05/2019 to 02/2020
PetcoCordova, TN,
  • Cut and styled natural, artificial, colored or textured hair.
  • Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
  • Evaluated client's hair and physical features to determine style and cut plans.
  • Collaborated with clients of all types to increase profile and status through effective styling.
  • Colored, cut and installed extensions according to referenced photo and desired outcome.
  • Fostered clean and sanitary work environment to protect customers and staff from infection.
  • Maintained safety protocols by ensuring proper and safe handling of equipment and materials.
  • Kept work area clean and neat to stay productive.
  • Stayed up-to-date on current and emerging trends to increase professional value and meet diverse client needs.
  • Backed up reception desk by answering phones, scheduling appointments and processing payments.
  • Greeted each client and asked questions to determine fashion needs.
Store Assistant, 02/2014 to 12/2014
VestasMagdeburg, DE,
  • Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
  • Processed payments and maintained accurate drawers to meet financial targets.
  • Engaged positively with each customer, providing professional and polite support for sales and service needs.
  • Counted cash, made change and stored coupons to keep organized and balanced cash register drawer.
  • Maintained current store, product and promotional knowledge to drive consistent sales.
  • Worked with off-site locations to find desired items for customers.
  • Warmly welcomed all customers and offered assistance with browsing and purchasing needs.
  • Arranged merchandise for display to highlight new styles, attract customers and enhance sales.
  • Welcomed customers, offered to help locate items and suggested merchandise without being intrusive or pushy.
Front Desk Associate, 11/2007 to 08/2010
Schulte Hospitality GroupMilwaukee, WI,
  • Engaged customers in friendly conversation to uncover needs and take advantage of cross-selling opportunities.
  • Helped guests select and purchase products, join loyalty programs and sign up for services.
  • Coordinated smooth client flow by quickly processing paperwork and changes.
  • Obtained necessary signatures for privacy laws and consent for treatment.
  • Applied knowledge of payer requirements, utilizing on-line eligibility systems to verify patient coverage and policy limitations.
  • Verified demographics and insurance information to register patients in computer system.
  • Applied HIPAA Privacy and Security Regulations while handling patient information.
  • Processed patient responsibility estimate determined by insurance at pre-registration.
  • Updated reference materials with Medicare, Medicaid and third-party payer requirements, guidelines, policies and list of accepted insurance plans.
Education and Training
Associates: Cosmetology, Expected in 05/2019
College Of The Albemarle - Elizabeth City, NC
High School Diploma: , Expected in 05/2004
John A Holmes High School - Edenton, NC

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Resume Overview

School Attended

  • College Of The Albemarle
  • John A Holmes High School

Job Titles Held:

  • Customer Service Representative
  • Stylist
  • Store Assistant
  • Front Desk Associate


  • Associates
  • High School Diploma

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