customer service representative resume example with 12+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary
Personable and dedicated Customer Service Representative with extensive experience in management. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.
Responsible Management Assistant with more than 5 years of expertise developing top-notch skills in Customer Service and Leadership. Ready to take on the challenges in an exciting new position.
Skills
Clerical
Microsoft Office expertise
Quality assurance controls
Problem-solving abilities
High-energy attitude
Technologically savvy
Promotional support
Inbound and Outbound Calling
Customer relation
Client relationships
Sales plan implementation
AS/400
Employee training and development
10-key proficiency
Database entry
Multi-line phone systems
Inventory systems
Excel spreadsheets
Back office operations
Invoicing and billing
PC proficient
Timesheet processing
Payment verification
Experience
02/2021 to Current
Customer Service RepresentativeIllinois Tool Works – Wilkes Barre, PA,
Educated customers on special pricing opportunities and company offerings.
Dealt with employee resolutions and payroll account issues.
Customer e-mails and complaint forms.
05/2013 to 03/2016
Assistant Store Manager/Shipping ReceiverWendy's – Fox Lake, IL,
Assisted in overall day-to-day operations of store, including continuous development of effective store associates to achieve desired sales and results.
Set schedules and delegated assignments based on team member strengths to optimize floor coverage and service levels.
Completed frequent walk-throughs and directed team members to correct any issues impacting store appearance or professionalism.
Led teams in planning, implementation and execution of merchandising and operating initiatives.
Minimized waste through expense tracking and effective cost control strategies.
Mentored team on effective upselling and cross-selling techniques.
Maintained organized store, responded to customer complaints and answered questions quickly.
Helped team members deliver polite and positive service to every customer by closely monitoring behaviors and offering constructive guidance.
Monitored supplier operations to verify quality, delivery schedule and conformance to contract specifications.
Compared shipment contents with paperwork to support inventory accuracy and records management.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Investigated inventory discrepancies to maintain recordkeeping validity.
Unpacked and examined incoming shipments to confirm consistency with records and routed materials to appropriate department.
01/2009 to 05/2013
Assistant ManagerOnCue Express – City, STATE,
Mentored employees and instructed on management of complicated sales, complex issues and difficult customers.
Organized and updated schedules to optimize coverage for expected customer demands.
Supervised store opening and closing procedures, which included counting cash drawers and making bank deposits.
Built and maintained effective working relationships with peers and upper management.
Reviewed all store policies and made changes as needed to streamline operations and increase productivity.
Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.
Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies.
Motivated higher sales through incentives, reward-based programs and positive reinforcement of good sales practices.
Education and Training
Expected in 05/2008 to to
High School Diploma: Del City High School - Del City, Oklahoma, GPA:
Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.