Customer Service Representative resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.

  • Communication
  • Quick learner
  • Positive attitude
  • Inbound and outbound calling
  • Store maintenance
  • Product organization
  • Problem-solving abilities
  • Sales expertise
  • Project management abilities
  • Customer service
  • Credit and cash transactions
  • Cash register operation
  • Familiar with Microsoft Office Suite Programs
  • Know how to make copies, use a fax machine, and create invoices
  • Food service knowledge
  • Catering coordination
05/2016 to Current Customer Service Representative Labcorp | Mcleansville, NC,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted hundreds of customers each day with shipping and packing questions.
  • Educated customers on special pricing opportunities and company offerings.
  • Answered 100+ calls per day and directed to designated individuals or departments.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Answered customer questions and addressed concerns.
01/2014 to Current Construction of Product/ Seller Station Casinos, Inc. | Las Vegas, NV,
  • Operated equipment such as saws and heavy machinery to support worksite needs and enhance team efficiency.
  • Retrieved materials, tools and equipment from trucks and trailers.
  • Built sewing/quilting products. I.e, sewing cabinets, mats, lazy Susan's, suction rings, etc.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs.
  • Distributed product samples and brochures, flyers and other literature to inform current and prospective customers on latest product specifications and services.
  • Manned sales booths in public places or at special events, engaging public to maintain brand awareness and challenging to try products or services.
  • Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
12/2020 to 04/2021 Catering Coordinator Panera | City, STATE,
  • Directed food delivery and presentation to maintain catering operations.
  • Executed scheduling, logistics and follow-ups with event staff.
  • Designed contracts, collected fees and scheduled for events.
  • Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
  • Kept customer and food preparation areas clean and well-organized for maximum efficiency.
  • Prepared dishes for catering events or during high-volume shifts.
  • Placed orders for food and supplies needed for proper set up and preparation.
  • Managed kitchen staff team of 10 and assigned various stages of food production.
08/2020 to 12/2020 Cashier/Line Cook Panera Bread | City, STATE,
  • Helped customers find specific products, answered questions and offered product advice.
  • Operated cash register, collected payments and provided accurate change.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Learned roles of other departments to provide coverage and keep store operational.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Kept stations stocked and ready for use.
  • Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
  • Washed and peeled ingredients to prepare for use in different meals and recipes.
  • Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
  • Assisted in preparation of menu items such as salads, soups, and sandwiches.
  • Set up and performed initial prep work for food items such as soups, sauces and salads.
  • Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Expected in High School Diploma | White County High School, Cleveland, GA GPA:
Expected in | Battalion Commander ARMY JROTC , , GPA:
  • Supervised, and provided guidance/direction for the Battalion Staff Officers in ensuring all activities and training are planned, coordinated and executed efficiently.
Expected in | Academic & Leadership Team, , GPA:
  • Is a nationally recognized academic competition created exclusively for JROTC students.
  • Made it to the semi-finals that were held at a local college
Expected in | JROTC Raiders & Drill, , GPA:
  • Raiders is an intensive completion, that challenges you mentally and physically through hard obstacle courses and various amounts of runs.
  • Drill is a marching unit that performs routines based on military drill.
  • Both Raiders and Drill builds teamwork, precision, and leadership skills throughout the process.

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Resume Overview

School Attended

  • White County High School
  • Academic & Leadership Team
  • JROTC Raiders & Drill

Job Titles Held:

  • Customer Service Representative
  • Construction of Product/ Seller
  • Catering Coordinator
  • Cashier/Line Cook


  • High School Diploma

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