Customer Service Representative resume example with 7+ years of experience
JessicaClaire
, , 100 Montgomery St. 10th Floor(555) 432-1000, resumesample@example.com
Summary
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions.
Skills
Communication
Quick learner
Positive attitude
Inbound and outbound calling
Store maintenance
Product organization
Problem-solving abilities
Sales expertise
Project management abilities
Customer service
Credit and cash transactions
Cash register operation
Familiar with Microsoft Office Suite Programs
Know how to make copies, use a fax machine, and create invoices
Food service knowledge
Catering coordination
Experience
05/2016 to CurrentCustomer Service RepresentativeLabcorp | Mcleansville, NC,
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Assisted hundreds of customers each day with shipping and packing questions.
Educated customers on special pricing opportunities and company offerings.
Answered 100+ calls per day and directed to designated individuals or departments.
Set up and activated customer accounts.
Asked probing questions to determine service needs and accurately input information into electronic systems.
Answered customer questions and addressed concerns.
01/2014 to CurrentConstruction of Product/ SellerStation Casinos, Inc. | Las Vegas, NV,
Operated equipment such as saws and heavy machinery to support worksite needs and enhance team efficiency.
Retrieved materials, tools and equipment from trucks and trailers.
Built sewing/quilting products. I.e, sewing cabinets, mats, lazy Susan's, suction rings, etc.
Answered customers' questions and addressed problems and complaints in person and via phone.
Personally delivered merchandise orders to clients, verifying accuracy of orders, processing payments and offering self as resource for future needs.
Distributed product samples and brochures, flyers and other literature to inform current and prospective customers on latest product specifications and services.
Manned sales booths in public places or at special events, engaging public to maintain brand awareness and challenging to try products or services.
Engaged customers to understand product and service needs, providing demonstrations and using persuasive techniques to build product value.
12/2020 to 04/2021Catering CoordinatorPanera | City, STATE,
Directed food delivery and presentation to maintain catering operations.
Executed scheduling, logistics and follow-ups with event staff.
Designed contracts, collected fees and scheduled for events.
Maximized customer satisfaction by quickly addressing and resolving complaints with food or service.
Kept customer and food preparation areas clean and well-organized for maximum efficiency.
Prepared dishes for catering events or during high-volume shifts.
Placed orders for food and supplies needed for proper set up and preparation.
Managed kitchen staff team of 10 and assigned various stages of food production.
08/2020 to 12/2020Cashier/Line CookPanera Bread | City, STATE,
Helped customers find specific products, answered questions and offered product advice.
Operated cash register, collected payments and provided accurate change.
Wrapped items and bagged purchases properly to prevent merchandise breakage.
Learned roles of other departments to provide coverage and keep store operational.
Trained new team members in cash register operation, stock procedures and customer service.
Kept stations stocked and ready for use.
Followed proper food handling methods and maintained correct temperature of food products resulting in consistently high scores on health inspections.
Washed and peeled ingredients to prepare for use in different meals and recipes.
Modified standard recipes to account for ingredient issues or customer requests, including allergen concerns.
Assisted in preparation of menu items such as salads, soups, and sandwiches.
Set up and performed initial prep work for food items such as soups, sauces and salads.
Juggled multiple projects and tasks to ensure high quality and timely delivery.
Education and Training
Expected in High School Diploma | White County High School, Cleveland, GAGPA:
Expected in | Battalion CommanderARMY JROTC , , GPA:
Supervised, and provided guidance/direction for the Battalion Staff Officers in ensuring all activities and training are planned, coordinated and executed efficiently.
Expected in | Academic & Leadership Team, , GPA:
Is a nationally recognized academic competition created exclusively for JROTC students.
Made it to the semi-finals that were held at a local college
Expected in | JROTC Raiders & Drill, , GPA:
Raiders is an intensive completion, that challenges you mentally and physically through hard obstacle courses and various amounts of runs.
Drill is a marching unit that performs routines based on military drill.
Both Raiders and Drill builds teamwork, precision, and leadership skills throughout the process.
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