customer service representative resume example with 2+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - - -
Expected in to to
ITF Certification:
Saint Philips College - San Antonio, TX,
Expected in 06/2018 to to
High School Diploma:
John F. Kennedy High School - San Antonio, TX,
Professional Summary

Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Retail professional with extensive knowledge of fashion industry and current trends. Enjoys helping customers find stylish and affordable clothing and accessories.

  • Report preparation
  • Complaint resolution
  • Sales expertise
  • Order Fulfillment
  • Inbound and Outbound Calling
  • Stock management
  • Recordkeeping strengths
  • Staff education and training
  • Key holder experience
  • Multi-line phone talent
  • Service standard compliance
  • Retail materials management
  • Retail store support
  • Money handling abilities
  • Creative problem solving
  • Strategic sales knowledge
Work History
07/2022 to Current
Customer Service Representative Iconma, L.L.C. Depew, NY,
  • Recommended products to customers, thoroughly explaining details.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Processed customer adjustments to maintain financial accounts.
  • Collected and analyzed customer information to prepare product or service reports.
  • Answered product and service questions, suggesting other offerings to attract potential customers.
  • Updated account information to maintain customer records.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Responded to customer requests for products, services and company information.
09/2020 to 04/2021
Hostess Landry's Santa Monica, CA,
  • Cultivated positive guest relations by managing information and orchestrating speedy seating.
  • Assigned patrons to tables suitable for needs and restaurant section rotation.
  • Documented reservations, alerted servers and managers of large groups and prepared seating.
  • Collected information from arriving customers to seat groups or place them on waitlist.
  • Documented reservations and communicated changes to guests.
  • Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
  • Monitored seating area and checked restrooms regularly to keep spotless.
  • Answered customer questions about hours, seating and menu information.
06/2019 to 05/2020
Assistant Store Manager Advance Auto Parts Brunswick, ME,
  • Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Reconciled daily sales transactions to balance and log day-to-day revenue.
  • Reduced company expenditures and met budget targets by closely monitoring, tracking and controlling expenses.
  • Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements and evaluate progress toward goals.
  • Provided weekly work schedules to employees to accommodate business demands and vacation requests.
  • Interviewed, hired and trained staff associates and equipped to comply with company policies and procedures.
  • Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
  • Evaluated suppliers to maintain cost controls and improve operations.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.
  • Reviewed sales and gross profit report to assess company efficiency.
  • Processed payments for credit and debit cards and returned proper change for cash transactions.
  • Supervised and evaluated staff to help improve skills, achieve daily objectives and attain advancement.
08/2018 to 12/2018
Fun Zone Operator Nelson Wolff Stadium City, STATE,
  • Engaged safety devices and monitored attraction during operation to reduce safety risks.
  • Cleaned rides and attractions to reduce spread of germs and bacteria.
  • Assisted customers in entering and exiting rides, providing balance support and general directions.
  • Leveraged POS system to sell tickets, passes, food and retail items.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Constructed displays and easy-to-read signage to help guests navigate attractions area.
  • Delivered information and details of interest about facility to visitors.
  • Latched safety gate after guests entered and exited to avoid unauthorized access to attraction area.
  • Operated rides and attractions according to written guidelines to reduce injuries.
  • Performed troubleshooting and routine maintenance to keep equipment in optimal working condition.

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Resume Overview

School Attended

  • Saint Philips College
  • John F. Kennedy High School

Job Titles Held:

  • Customer Service Representative
  • Hostess
  • Assistant Store Manager
  • Fun Zone Operator


  • ITF Certification
  • High School Diploma

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