LiveCareer-Resume

customer service representative resume example with 19+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.com - : - -
Summary

Reputable customer service professional brings strong phone speaking skills paired with in-depth knowledge of CRM systems. Offers vast experience connecting customers with products and services. Punctual and responsible individual polished in navigating multiple computer systems and applications.

Bilingual Customer Service Representative quickly and effectively resolves complaints and issues. Well-trained and composed in busy call center settings. Proficient in [Software].

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued.

Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.

Skills

Answering multiple calls. Type 65 wpm. Problem solving , quick learner, team worker or work independently.

  • Report creation
  • Credit card payment processing
  • Call Center Operations
  • Clerical support
  • Product organization
  • Sales expertise
  • Inbound and Outbound Calling
  • Fleet dispatching
  • Problem-solving abilities
  • Courteous demeanor
  • Transportation solution development
  • Quality assurance controls
  • Data evaluation
  • Stockroom procedures
  • Adaptive team player
  • Quality control
  • Materials transport
  • Schedule mastery
  • Customer relations
  • Project management abilities
  • Retail sales customer service
  • High-energy attitude
  • Senior leadership support
  • Office equipment proficiency
  • Microsoft Office expertise
Experience
10/2017 to Current
Customer Service Representative Carmax South Portland, ME,
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Explained benefits, features and recommendations to maximize client retention.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Set up and activated customer accounts.
  • Mentored new employees on procedures and policies to maximize team performance.
  • Trained new hires on products and services, best practices and protocols to reduce process gaps.
06/2010 to 10/2017
Scheduler Pacific Medical Centers Issaquah, WA,

Scheduled random drug testing, south west airlines, coast guard, NFL. Called around the United States to find a tech in the area to dispatch a tech for on the job random drug testing

  • Scheduled and confirmed appointments.
  • Maintained daily calendars, set appointments with clients and planned daily office events.
  • Updated reports and daily logs for management use and permanent files.
  • Entered information into system to update status reports.
  • Analyzed demand and recommended updates to calendar schedule.
  • Submitted new system orders and completed related paperwork.
  • Set up delivery of materials to arrive in time for production start date.
  • Eliminated process discrepancies, implementing continuous improvements for scheduling procedures.
  • Streamlined operational efficiencies by assigning crew schedules while adhering to contractual and FAA restrictions.
06/2003 to 06/2010
Head Bank Teller First National Bank City, STATE,
  • Assisted tellers with daily activities such as check approval, adding checks, locating errors and resolving member related questions.
  • Maintained confidentiality of bank records and client information.
  • Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
  • Adhered to financial services security and audit procedures.
  • Trained employees on cash drawer operation.
  • Identified and reported suspicious behavior to security personnel as appropriate.
  • Directed specific questions to appropriate branch personnel.
  • Delivered exceptional service to customers in person or over telephone.
  • Used a strong knowledge of banking products and services to confidently educate customers about features, benefits and pricing.
  • Built and maintained client relationships through quality, personalized interactions.
  • Counted drawers and reconciled remaining cash to accost for deposits and dispersals.
  • Performed transactional, operational and customer support tasks through knowledge of bank procedures and products.
  • Entered customer transactions into computers to record transactions and issue computer-generated receipts.
  • Balanced the bank vault daily and ordered money for the upcoming week
Education and Training
Expected in 05/1986 to to
High School Diploma:
Moody High School - Moody, TX
GPA:

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • Moody High School

Job Titles Held:

  • Customer Service Representative
  • Scheduler
  • Head Bank Teller

Degrees

  • High School Diploma

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: