customer service representative resume example with 4+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Skilled call center professional versed in customer support protocols for [Product or Service]. Bring extensive high-call volume experience spanning [Number] years working with [Type] consumers. Superior computer skills and telephone etiquette. Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

  • Report preparation
  • International sales support
  • Sales expertise
  • Credit card processing
  • Order Fulfillment
  • Inbound and Outbound Calling
  • POS systems expert
  • Multi-line phone talent
  • Key holder experience
  • Staff education and training
  • Route dispatch
  • Medical terminology knowledge
  • Receiving support
  • Creative problem solving
  • Strategic sales knowledge
  • Shipping procedures understanding
Work History
Customer Service Representative, 07/2017 to Current
LabcorpPhoenix, AZ,
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Responded to customer requests for products, services and company information.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Educated customers on promotions to enhance sales.
  • Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
  • Boosted sales revenue by skillfully promoting diverse [Product or Service] options.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Provided information to customers regarding [Company]'s charge card and loyalty program and helped to open and activate new accounts.
Customer Service Associate, 11/2018 to 08/2020
Crst InternationalEureka, MO,
  • Provided basic technical support for clients on wide range of [Type] company products.
  • Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Implemented department asset protection procedures that identified and minimized profit loss by [Number]%.
  • Managed customer relations and customer service through daily communication and interaction.
  • Exceeded service objectives by applying proven customer service and sales best practices.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Surpassed performance goals by approaching all interactions with resourcefulness, organization and customer-centric solutions.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consistent execution of monthly sales goals and twice recognized as employee of month.
  • Increased efficiency and team productivity by promoting adherence to operational best practices and company policies.
  • Developed customer service improvement initiatives that decreased customer wait times by [Number]%.
  • Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Educated customers on promotions to enhance sales.
CNA, 04/2020 to 07/2020
AccentcareNational City, CA,
  • Gathered dietary information, assisted with feeding and monitored intake to help patients achieve nutritional objectives and support wellness goals.
  • Assisted patients with mobility needs, including moving to and from beds, organizing wheelchairs and preparing assistive devices.
  • Supported ambulation and physical therapy needs by conducting planned exercise routines.
  • Helped patients effectively manage routine bathing, grooming and other hygiene needs.
  • Participated in [Type] fun activities with patients to boost mood, improve overall memory and provide light entertainment.
  • Facilitated activities of daily living, including personal hygiene management, feeding and ambulation.
  • Transported patients between rooms and appointments or testing locations.
  • Complied with all company-specific guidelines and performed hands-on nursing care to patients under RN supervision.
  • Oversaw and maintained patients' rooms, group living areas and nurse stations.
Customer Service Cashier, 02/2017 to 06/2020
Best BuyJanesville, WI,
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Monitored self-checkout systems and provided assistance or intervention where required.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Counted money in drawers at beginning and end of each shift.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained customer satisfaction while handling [Type] product returns quickly and professionally.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Handled approximately [Number] daily credit and cash transactions for customers with accuracy and speed.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Assisted customers by answering questions and fulfilling requests.
  • Verified over $[Amount] of cash and credit payments daily.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
  • Conducted inventory counts by adding each item in stock and documenting in [System].
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
High School Diploma: , Expected in 04/2001 to Sam Barlow High School - Gresham, OR,
: , Expected in 02/1996 to Smu University - Utah Labor Center Condominium, UT,

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Resume Overview

School Attended

  • Sam Barlow High School
  • Smu University

Job Titles Held:

  • Customer Service Representative
  • Customer Service Associate
  • CNA
  • Customer Service Cashier


  • High School Diploma

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