customer service representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
Professional Summary

Customer Service Representative proficient in time management. Always offering Professional and Courteous Service with high levels of integrity and accuracy in cash handling, balancing drawers, loan processing. Dedicated to maintaining optimal security and customer satisfaction while meeting ambitious sales targets. Trained in all aspects of opening and closing procedures. Hardworking and outgoing team member skilled and capable with outstanding background in customer service. Addresses all questions and concerns with customer satisfaction in mind and always displayed a positive and happy attitude most of the time. While promoting customer engagement with positive attitude and winning smile. Consistently honest with commitment to excellence. Familiar with diverse banking and investment products, including deposit accounts and loans. Competent in setting up services, transferring funds and helping with complex transactions. Experienced in organizing . Excellent reputation for improving customer satisfaction. Enthusiastic eager to contribute to team success through hard work, attention to detail and excellent organizational skills. Clear understanding of courteous customer service, both to internal and external training. Motivated to learn, to grow and excel in the field.

  • Trilingual, Portuguese speaking, Spanish speaking
  • Strong communication skills and listening skills
  • Customer satisfaction
Work History
Customer Service Representative, 04/2019 to 05/2020
Matthews InternationalSearcy, AR,
  • Maintained friendly and professional customer interactions and provided high-level customer service through friendly approach, strong professionalism and timely assistance with customer transactions.
  • Performed transactions to customers such as money orders, cashiers checks, deposits and withdrawals, send wires, stop payments, and account transfers. Upheld costumers with information on renewal of CD's, different types of checking accounts, collected member loan payments. Change orders checks monitored customer behaviors and upheld strict protocols to prevent theft of assets. Completed highly accurate, high-volume money counts via both manual and machine-driven approaches, ATM balancing, organized and removed online banking files no longer in use, and end of the day.
  • Answered telephone inquiries on banking products including checking, savings, loans and lines of credit.
  • Checked amount details and fraud markers for transaction papers such as checks and money orders.
  • Assisted customers with setting up or closing accounts and signing up for new services.
  • Assisted a large amount of customers and remained poised and professional even in high-stress situations and when dealing with irate individuals.
  • Maintained teller drawer to perform bank transactions.
  • Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Retail Stock Associate, 10/2015 to 01/2018
AdiaSchaumburg, IL,
  • Prepared employee's schedules.
  • Created daily reports.
  • Open store/close store.
  • Accepted delivered packages, verified products and checked delivery totals to keep system records current and accurate.
  • Readied items for sales floor stocking by affixing tags and preparing shelf labels.
  • Maintained stock room up to date and full.
  • Maintained product stock on the floor.
  • Managed inventory storage in clean and organized fashion.
  • Maintained current knowledge of shelf planograms and end cap plans to effectively merchandise products.
  • Maintained inventory count, tracked usage and documented variances.
  • Performed light housekeeping and cleaning by discarding trash and cardboard and sweeping and mopping floors.
  • Performed daily inventory checks of merchandise on hand through scan and visual search.
  • Maintained effective team member communication.
  • Used to record received, counted and stored stock items.
  • Inspected floor displays, noted missing items and immediately replenished merchandise.
  • Observed safety protocols when transporting merchandise to different areas of store to alleviate item damage.
  • Demonstrated strong communication skills and understanding of packing slip processing requirements.
  • Attended and participated in sales meetings to stay abreast of current offers and product issues.
  • Managed timely and effective replacement of damaged or missing products.
  • Completed physical inventory counts each month.
  • Scanned shelves and product cases to locate expired, outdated and spoiled items.
  • Answered customer questions and provided detailed product information.
  • Assisted customers by finding items quickly, boosting store satisfaction rate.
  • Assisted maintenance team with organizing and cleaning warehouse, stockroom and store near shift close.
  • Removed all debris and packaging from boxes and separated for recycling or disposal.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Maintained fitness in order to move merchandise efficiently and safely.
  • Greeted customers and directed to requested products.
  • Applied proper safety procedures in warehouse, stockroom and store and immediately informed management of safety concerns.
  • Designed and constructed advertising signs to attract customers and promote sales.
  • Regularly used industry-standard inventory software.
  • Stamped, attached or changed price tags on merchandise shelving and updated price list.
  • Conducted periodic inventory inspections and reported out-of-stock items.
  • Blocked and faced products on displays and shelves in accordance with company policy.
  • Checked aisles and table areas for spills or stock issue and made quick clean-up.
  • Performed daily inventory checks of merchandise on hand through scanning.
  • Stamped, attached or changed price tags on merchandise shelving and updated computerized price list.
Customer Service Associate, to
Crst InternationalFrankfort, IN,
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Generated brand awareness and positive products impressions to increase sales by making product tasting available on stores to capitalize on upsell opportunities Presented products at Trade Shows and Networking Functions Responsible for floor display, stock and branding Helped customers every day by approaching conversations with positive attitude and focus on customer satisfaction.
Customer Service Associate, to
Crst InternationalFranklin, OH,
  • Provided excellent customers service, including assessing needs of customer to recommend products. Created floor displays, manage stock, committed to Branding Showcased and demonstrated products at Trade Shows and Networking Functions. Responsible for product marketing and promotions. Collaborated with store management and program leadership to suggest actionable improvements and corrective action plans.
  • Described and explained details about product options to inform customers and guide purchasing decisions. Demonstrated items to customers and created customer awareness, interest and sales.
Associate of Arts: , Expected in
Cema High School - Sao Luis -MA- Brazil,

Brazil, São Luis - Maranhão

Pending Associated with Label Arts

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Resume Overview

School Attended

  • Cema High School

Job Titles Held:

  • Customer Service Representative
  • Retail Stock Associate
  • Customer Service Associate
  • Customer Service Associate


  • Associate of Arts

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