customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
  • :
Professional Summary

Proficient Shift Manager knowledgeable about scheduling, money handling and team management. Adept at handling all areas of operations. Eager to develop and advance professionally into a more challenging position. Highly effective at keeping operations running smoothly and customers satisfied with high-quality, efficient service. Talent for proactively solving problems and keeping a goal in mind.

  • Inventory controls
  • Accurate money handling
  • Schedule Management
  • Team Building
  • Basic math
  • Flexible & Adaptable
  • Training and mentoring
  • Advanced Computer Skills
Work History
Customer Service Representative, 07/2021 - Current
Million Air Tucson, AZ,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Sought ways to improve processes and services provided.
  • Recommended products to customers, thoroughly explaining details.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Responded to customer requests for products, services and company information.
  • Answered constant flow of customer calls with minimal wait times.
Shift Manager, 11/2018 - Current
Firehouse Subs Denton, TX,
  • Addressed and resolved customer inquiries and complaints.
  • Trained and mentored new employees to maximize team performance.
  • Managed cash intake, including counting out registers and calculating profit at end of each shift.
  • Managed over 20 staff members per day
  • Kept employees operating productively and working on task to meet business and customer needs.
  • Assigned tasks and responsibilities to each employee on shift.
  • Cooperated with coworkers to improve customer experience and manage storefront.
  • Coached crew members to optimize performance and motivate toward more efficient work.
  • Advised new employees on company procedures and policies to facilitate daily tasks and responsibilities.
  • Exercised composure under pressure and in escalated customer service scenarios.
  • Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints.
  • Trained back-up associates and led crew members in managing operations of storefront.
Game Room Attendant, 07/2020 - 01/2021
University Of Montevallo Montevallo, AL,
  • Assisted with ticket redemption and provided prize selection to customers.
  • Memorized games and rules to facilitate positive entertainment experience.
  • Communicated proactively with guests to troubleshoot problems and provide guidance.
  • Reported game malfunction to maintenance department for resolution to decrease machine downtime.
  • Operated point of sale terminal to complete customer transactions.
  • Resolved guest issues by identifying source of complaint and formulating corrective action with supervisor.
  • Maximized customer service and satisfaction by providing directions to visitors regarding requested locations, events and landmarks.
  • Promoted safety of visitors and mitigated liability risks by monitoring recreation areas, enforcing rules and safety policies.
  • Assisted guests with transactions for attractions to facilitate fun and exciting experiences.
  • Issued tickets to customers and collected payment and fees for desired services.
  • Ascertained wants and needs of guests and developed games and attractions to facilitate enjoyment.
  • Leveraged POS system to sell tickets, passes, food and retail items.
Crew Trainer, 06/2017 - 10/2018
Aegion Corp Warrendale, PA,
  • Taught new team members correct procedures for all areas of operations.
  • Greeted all customers with smile and provided friendly service to professionally handle every need.
  • Set positive example for team members by providing high-quality, efficient service.
  • Trained other employees in customer service, food safety and performance requirements.
  • Mentored junior employees to improve performance, food safety and customer service.
  • Maintained current knowledge of all team position requirements.
  • Delivered in-depth training to workers in food preparation and customer-facing roles to promote strong team performance.
  • Identified team weak points and implemented corrective actions to resolve concerns.
  • Created and deployed successful strategies to boost restaurant performance, streamline food prep processes and reduce waste.
Bachelor of Science: Criminal Justice, Expected in 05/2024
Tarleton State University - Stephenville, TX
Status -
High School Diploma: , Expected in 06/2020
Haltom High School - Haltom City, TX
Status -

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Resume Overview

School Attended

  • Tarleton State University
  • Haltom High School

Job Titles Held:

  • Customer Service Representative
  • Shift Manager
  • Game Room Attendant
  • Crew Trainer


  • Bachelor of Science
  • High School Diploma

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