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Customer Service Representative Resume Example

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Jessica Claire
Montgomery Street, San Francisco, CA 94105
Home: (555) 432-1000 - Cell: - resumesample@example.com - -
Professional Summary

Hardworking Customer Service Representative with 4years of experience working with . Trained in project and time management with extensive knowledge and proven multitasking abilities. Energetic [Job Title] with excellent track record of effective merchandise presentation, prompt and courteous customer care, and persuasive selling skills. Customer-oriented individual talented at presenting recommendations to customers based on needs and maintaining orderly appearance and organization of merchandise. Committed to developing and maintaining relationships with prospective and existing customers. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Motivated [Job Title] with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for [Skill] and [Skill] skills. Dependable [Job Title] with [Number] years of experience in [Type] environments. Skillful in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by effectively handling customer requests, needs and problems. Knowledgeable [Job Title] fluent in [Language] and skilled at building connections with customers to promote products. Excellent communication skills combined with analytical and attentive nature. Knowledgeable about keeping optimal stock levels and merchandising items to drive sales. Friendly [Job Title] with reputation for exceeding all performance benchmarks in retail settings. Expertise in [Area of expertise] and [Area of expertise]. Independent worker with great communication and organizational skills. Comfortable collaborating in team environments.

Skills
  • Complaint resolution
  • Credit card processing
  • Bilingual
  • Money handling abilities
  • Creative problem solving
  • Customer Complaint Resolution
  • Purchasing
  • Product Sales
  • Socialism
  • Outgoing
  • Purchasing
  • Product Sales
Work History
09/2018 to 12/2020
Customer Service Representative Million Air Riverside, CA,

My responsibility was I work for merchandise and included signing and doings operations with stoking clothing and sales associate

  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Counted cash in register drawer at beginning and end of shift.
  • Requested official identification for [Type] purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked closely with [Job title] to solve problems and handle customer concerns.
  • Completed manual and machine counts of funds for transactions valued at over $[Amount].
  • Operated cash register for cash, check and credit card transactions with [Number]% accuracy.
  • Helped over [Number] guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Answered questions about store policies and concerns to support positive customer experiences.
10/2019 to 01/2020
Customer Service Representative Million Air Tallahassee, FL,

provided merchandise our new clothing sales associate and customer service.

  • Entered customer interaction details in [Software] to track requests, document problems and record solutions offered.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Consulted with outside parties to resolve discrepancies and create effective solutions.
  • Regularly exceeded daily sales and product add-on quotas.
  • Evaluated account and service histories to identify trends, using data to mitigate future issues.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Communicated with vendors regarding back order availability, future inventory and special orders.
  • Responded to customer requests for products, services and company information.
08/2017 to 06/2018
Checker Coca-Cola Bottling Co. Consolidated Raleigh, NC,
  • Reviewed and resolved differences between accounting information and cash drawer.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Help as front end manager
  • Reconciled cash drawer at start and end of each shift, accounting for errors and resolving discrepancies.
Education
Expected in 08/2015
High School Diploma:
Penn Foster Career School - Scranton, PA
GPA:

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Resume Strength

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  • Length
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Resume Overview

School Attended
  • Penn Foster Career School
Job Titles Held:
  • Customer Service Representative
  • Customer Service Representative
  • Checker
Degrees
  • High School Diploma

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