Seeking a Customer Service Professional position. Knowledgeable and dedicated customer service professional with experience in the Bakery industry, medical professional office, and Library system. Solid team player with an outgoing, positive demeanor, and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialized in quality, accuracy, and process optimization. Team member-oriented, who seeks results with exemplary dedication for developing relationships, cultivating partnerships, with the goal ob achieving business growth.
Skills
Skills and Abilities:
Bilingual: Fluent in Spanish and English
Strong knowledge of medical terminology
Excellent communication skills, both orally and in writing.
Complaint and concern resolution.
Creative problem solving.
Attention to detail and disciplined in time management.
Clear communication and excellent telephone demeanor.
Ability to operate various office equipment such as: Computers, Laptops, Tablets, Telephones, Calculators, Copiers, Printers, Scanners, Fax machines, Shredders, etc.
Education
Liberty UniversityLynchburg, VAExpected in 12/2021 ā āBachelor of Science:Health Sciences - GPA:
Seeking to complete a BA Degree in Health Sciences with a major in nutrition
Heritage Bible CollegeDunn, NCExpected in 05/2020 ā āAssociate of Arts:Christian And Biblical Studies - GPA:
Majored in Christian Studies with concentration in Biblical Studies.
Graduated with Magna Cum Laude Honor
Central Christian AcademyCasselberry, FL, Expected in 05/2017 ā āHigh School Diploma: - GPA:
Member of Who's Who Among American High School Students, 2017
Accomplishments
Conflict Resolution - Responsible for assisting customers inquiries, accurately providing information or improving service, to ensure resolution of product/service complaints, questions, doubts, and customer satisfaction.
Provided Professional Telephone Service by providing customers with accurate information and service, to ensure client satisfaction.
Work History
Quipt Home Medical - Customer Service Representative Charlottesville, VA, 01/2020 - 06/2020
Provided excellent customer service to approximately 40 to 60 customers per day. Assisted customers with concerns about products or services, helping them to resolve problems and sales related issues with bakery products. Performed a variety of duties in the bakery. Maintained apositive and professional approach in dealing with various types of customers. Utilized conflict resolutions when dealing with difficult situations with clients, in a very fast-paced environment. Provided excellent customer care to both internal (co-workers) and external customers.
City Of Austin, Tx - Medical Receptionist (Bilingual) Austin, TX, 07/2018 - 09/2018
Provided excellent customer service to an average of 40 patients a day. Performed the following duties and responsibilities: Assisted patients on a daily basis by checking them in for their appointments, monitoring new patients required registration/paperwork. Answered questions and concerns, as needed, and scheduled or canceled appointments accordingly. Maintained a sanitary and safe work environment in compliance with company policies.
Documented patient medical information, case histories and insurance details to facilitate smooth appointments and payment processing.
Maintained current and accurate medical records for over 50 patients.
Enhanced office efficiency by handling 30+ callers per day.
Completed skilled administrative work to support all office staff and operational requirements.
Stayed up to date on references, card catalogs and automated information systems to teach and educate patrons.
Established current library practices by staying up to date with references, card catalogs, and automated information systems to teach and educate patrons.
Provided assistance and support to staff in regard to facility maintenance, security, and services.
Handled receipt processing for book, audio-visual and computer software inventories.
Assisted students in locating available information, textbooks, and provided orientation about online resources.
Closely monitored front desk visitors to maintain secure and clean environment.
Marketed library's many services to visitors and patrons through active communication.
Assisted patrons with library's computers and provided information on logging onto Internet.
Placed books on proper shelves when returned to circulation.
Moreno's Bakery - Bilingual Customer Service Representative City, STATE, 10/2015 - 10/2016
Provided excellent customer care conferring with customers about their concerns with products or services. Assisted in resolving problems or issues with both internal staff and external clients (students). Performed drive sales to increase Library revenue.
Provided and maintained high-quality customer service. Evaluated customer information to explore issue resolution. Suggested clients with possible solutions or alternatives and maintain high-quality service. Attended a daily average of 15 to 20 students and about 20 to 25 daily phone calls.
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