customer service representative resume example with 4+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:

Personable and dedicated Customer Service Representative with extensive experience in Call center industry. Solid team player with upbeat, positive attitude and proven skill in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

  • Credit card payment processing
  • Report generation
  • Customer relations
  • Problem-solving abilities
  • Courteous demeanor
  • Product organization
  • Conflict mediation
  • Adaptive team player
  • Technologically savvy
  • Schedule mastery
  • Stockroom procedures
  • Inbound and Outbound Calling
  • Call Center Operations
  • Quality control
  • In-store support
  • High-energy attitude
Customer Service Representative, 11/2020 to 03/2021
Quipt Home MedicalBuffalo Grove, IL,
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Answered customer questions and addressed concerns, resulting in 99% reduction in complaint calls.
  • Documented conversations with customers to track requests, problems and solutions.
  • Reviewed account and service histories to identify trends and issues.
  • Escalated customer concerns, store issues and to supervisors.
  • Upheld privacy and security requirements established by Modivcare regulatory agencies.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
Dispatch Supervisor, 05/2017 to 06/2019
HallconNewell, PA,
  • Reviewed scope of each project to estimate number of man-hours required.
  • Monitored attendance and productivity for employees by maintaining accurate and updated records.
  • Mentored, trained and managed team of 10 employees and offered insight and direction, helping boost overall performance.
  • Planned out driver routes ahead of time, which cut down on mileage and reduced costs by $1000.
  • Maintained current knowledge of all personnel in field and all completed deliveries or delays.
  • Reported delays, accidents or other traffic and transportation situations.
  • Set schedules, implemented new policies and worked with managers to optimize operational procedures and establish clear objectives.
  • Trained over 5 employees on accurate triaging and dispatching procedures while personally handling 150 daily calls.
  • Monitored dispatch board and adjusted call priorities regularly based on caller needs.
  • Communicated with individuals within inbound call center setting to complete dispatch support for [Typ calls.
  • Communicated with individuals within inbound call center setting to complete dispatch support for [Type] calls.
  • Reviewed routes, daily traffic and weather conditions to adjust plans, meeting daily requirements and service needs.
  • Supervised driver dispatching, route planning and vehicle tracking for over 200 [ drivers.
  • Answered customer requests with information about product availability, shipping information and status updates.
  • Kept detailed and updated records of calls in physical and electronic databases.
  • Tracked all changes in computer system to keep records current and accurate.
  • Accurately and efficiently responded to over 200 daily requests.
Waitress, 04/2015 to 01/2017
Life Care Centers Of AmericaWest Bridgewater, MA,
  • Served plated dinners, buffet-style dinners and passed hors d'oeuvres for parties.
  • Educated guests on daily specials and appetizers, entrees, desserts and other menu items.
  • Greeted customers, answered questions and recommended specials, wine and desserts to increase profits.
  • Updated repeat customers on menu changes and new food and beverage offerings to maintain quality service relationships.
  • Maintained accuracy while handling payments, giving change and printing receipts to customers.
  • Assisted kitchen staff with food counts by determining number of items required for complete service.
  • Maximized beverage sales by suggesting appropriate food and drink pairings to suit unique customer preferences.
  • Applied safe food handling and optimal cleaning strategies to protect customers from foodborne illness and maintain proper sanitation.
  • Minimized customer wait times by efficiently taking and filling large volume of orders each day.
  • Stocked server areas with supplies before, during and after shifts to boost performance of serving staff.
  • Answered phone inquiries to schedule and confirm reservations, record takeout orders and respond to service questions.
  • Checked on guests to verify satisfaction with meals and suggested additional items to increase restaurant sales.
  • Communicated with event coordinators to verify appropriate and adequate accommodations for larger parties.
  • Increased sales of high margin menu items through effective upselling.
  • Addressed concerns or complaints quickly to improve service and escalated more advanced issues to management for resolution.
Shift Leader, 07/2014 to 02/2016
Abb LtdChicago, IL,
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Set up, adjusted and maintained machines to operate at peak levels and meet challenging demands.
  • Enhanced operations and boosted efficiency through employee training, coaching and creating work schedules and assignments.
  • Performed minor equipment repairs to keep jobs on task and notified maintenance department of major machinery failures.
  • Assisted with performance reviews to identify areas of improvement.
  • Reviewed applications and resumes and recommended top candidates for interviews.
  • Created training manual for all employees to use as reference guide.
  • Maintained visually appealing and effective displays through use of lighting and signage.
  • Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.
  • Complied with company safety procedures, policies and regulations to promote safe working environment.
  • Positioned skilled staff in key areas throughout shift to optimIze department productivity.
  • Delegated tasks to employees and monitored activities and task completion.
  • Conducted inventory, resolved discrepancies and completed paperwork to keep system accurate and current.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Managed and empowered cross-functional teams and implemented continuous improvement programs to increase productivity and quality while reducing costs by [Number]%.
  • Conducted one-on-one coaching sessions with team members resulting in reduced lost time and workplace accidents.
  • Organized daily workflow and scheduled staff vacations for adequate coverage.
  • Kept areas clean, neat and inspection-ready at all times to comply with product guidelines.
  • Increased customer base and market share by promoting product through diverse channels.
  • Inspected incoming supplies to conform with materials specifications and quality standards.
  • Documented production levels, materials used and special incidents to keep management informed of daily activities.
  • Coordinated daily shift changes to facilitate tasks and handle special needs or requests.
  • Enforced compliance with housekeeping, safety and sanitary requirements to protect team members and customers.
Education and Training
Associate of Applied Science: Criminal , Expected in 05/2011
Estella Mountain Community College - Avondale, AZ,

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Resume Overview

School Attended

  • Estella Mountain Community College

Job Titles Held:

  • Customer Service Representative
  • Dispatch Supervisor
  • Waitress
  • Shift Leader


  • Associate of Applied Science

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