LiveCareer-Resume
Jessica Claire
  • Montgomery Street, San Francisco, CA XXX05 609 Johnson Ave., 49204, Tulsa, OK
  • H: (555) 432-1000
  • C:
  • resumesample@example.com
  • Date of Birth:
  • India:
  • :
  • single:
Character

Adaptable and trainable employee, I have years of experience in the customer service industry. Communicative team leader with the ability to connect with an associate, blue collar worker as well as with an executive. Diligent to a fault, yes fault, I expect more from myself than any employer. Possessing exceptional work ethic and desire to go above and beyond to exceed company expectations. Successful in fast-paced, deadline-driven environments to manage goals. Highly organized, attention to detail, proactive and the drive to learn new objectives.

Prowess
  • Research ability and task management.
  • Proficient in Microsoft Office and various personalized company based software programs.
  • Conflict resolution techniques
  • Collections and invoice processing
  • Budgetary Governance
  • Issue resolution
  • Customer relationship management
  • Troubleshooting complex problems
  • Microsoft Office
Experience
Customer Service Representative, 06/2020 - Current
Quipt Home Medical Ripley, MS,
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.
  • Investigated and solved accuracy issues on titles, odometer readings, and power of attorney.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered 15+ inbound calls per day and directed to designated individuals or departments.
Restaurant Manager, 12/2018 - 08/2020
Miller's Ale House Rockville, MD,
  • Motivated, led and supported employees to maintain low turnover.
  • Managed schedules, accepted time off requests and found coverage for shifts.
  • Positioned skilled staff in key areas throughout shift to optimize department productivity.
  • Documented receipts, employee hours and inventory movements.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Interviewed, hired and supervised back of house staff to clean tables, remove dishes, take food to tables and assist servers and bartenders.
  • Assisted restaurant owners with pricing by providing ingredient costs and portioning information.
  • Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
  • Established and maintained automated and manual accounting records, post receipts and turn-ins, and performed dues-ins and dues-outs accounting.
  • Processed efficient and accurate cash, check, debit, and credit card payments using Point-of-Sale system.
Manager/Owner/Operator, 02/1993 - 11/2018
Bancfirst Corporation Lawton, OK,
  • Collaborated with staff to maximize customer satisfaction, streamline procedures and improve bottom-line profitability.
  • Conducted inventory counts by assessing current state of inventory integrity against target accuracy levels and tracking variances.
  • Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.
  • Managed daily administration and operations of beverage department, answering questions, monitoring task prioritization and beverage and food handling.
  • Monitored daily checklists and side worksheets to keep staff members on task.
  • Ordered and maintained inventory of bar products, including alcohol, soft drinks and supplies to drive high volume of sales.
  • Monitored patrons to keep alcohol consumption at designated levels.
  • Stayed up-to-date on latest in mixology trends, bar equipment and sanitation standards.
  • Set pricing structures according to market analytics and emerging trends.
  • POS system software and business programs to determine value and assess viability in live environment.
  • Supervised accounting tasks, which included accounts payable and receivable, general ledger management and expense reporting oversight.
  • Oversaw cash flow, controlled costs and financial matters.
  • Handled accounting operations such as updating journal entries, pursuing collections and reconciling accounts.
Loan Administrative Assistant, 02/1999 - 03/2001
Englewood Bank & Trust City, STATE,
  • Communicated with customers in person and via telephone to answer questions, process transactions and resolve issues.
  • Managed any conditions sent from underwriting departments.
  • Checked approvals against established bank and government lending standards.
  • Created and completed loan submission packages.
  • Filed completed packages quickly and efficiently.
  • Monitored loans to verify adequate and current insurance coverage.
  • Processed payoffs, releases and curtailments for auto, personal and mortgage loans.
  • Executed loan origination process, including ordering credit reports, appraisals and preliminary title reports.
  • Researched insurance information and flood certificates.
  • Prepared and delivered loan documents to title and escrow teams.
Education
Bachelor of Science: Criminology, Expected in 05/2013
-
University Of South Florida - Sarasota,
GPA:
Associate of Science: Paralegal, Expected in 12/1996
-
Santa Fe College - Gainesville, FL
GPA:

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Resume Overview

School Attended

  • University Of South Florida
  • Santa Fe College

Job Titles Held:

  • Customer Service Representative
  • Restaurant Manager
  • Manager/Owner/Operator
  • Loan Administrative Assistant

Degrees

  • Bachelor of Science
  • Associate of Science

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