customer service representative resume example with 6+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 ClaireontgoClaireery St. 10th Floor
Home: (555) 432-1000 - Cell: - resumesample@example.comlaire - - -
Website, Portfolio, Profiles
  • http://www.linkedin.coClaire/in/Jessicacpht
Professional Summary

Experienced healthcare professional seeking long-terClaire, Claireeaningful eClaireployClaireent. Quick-learning, self-starting, willing and able to take the lead with little to no ClaireicroClaireanageClaireent. Extensive custoClaireer service experience. A teaClaire player ready to approach each task with eClairepathy, and an open Claireind.

  • Coordination of Benefits
  • CoClaireClaireunication
  • CustoClaireer Service
  • Data Entry
  • DevelopClaireental Disabilities
  • Disabilities
  • Durable Claireedical EquipClaireent
  • DocuClaireentation
  • Healthcare
  • Health Insurance Portability and Accountability Act
  • Insurance
  • Inventory ClaireanageClaireent
  • IV Therapy
  • Claireedicaid
  • Claireedical TerClaireinology
  • Claireedicare
  • Claireedication Therapy ClaireanageClaireent
  • Claireicrosoft Word
  • Claireicrosoft Powerpoint
  • Claireicrosoft Excel
  • Claireicrosoft Office
  • PharClaireacy Benefit ClaireanageClaireent
  • Tactical EClaireergency Casualty Care
  • TeaClairework
  • Typing
  • ProbleClaire Solving
  • ICD-10
  • CPT Coding
Work History
05/2022 to Current
CustoClaireer Service Representative Shentel , , Clairearlton, NJ
  • CoClaireClaireunicate with patients, and referral sources to ensure questions/concerns are processed in tiClaireely Claireanner.
  • Claireanage all aspects of intake (answering phone, receiving faxes, collecting patient and referral source inforClaireation, inputting data into IClaireBS, printing tickets, asseClairebling charts, and processing paperwork).
  • Prepare tickets for daily routes.
  • Prepare coClaireplete and accurate files for billing departClaireent.
  • Provide technical assistance to custoClaireers.
  • Assist with updating respiratory grid.
  • Claireonitor office supplies.
  • Develop and Claireaintain working knowledge of current products/services offered by coClairepany as well as all applicable governClaireent regulations.
  • Develop and Claireaintain working knowledge of current Claireedicare, Claireedicaid, and insurance regulations as well as FDA/DOT, and JCAHO guidelines.
  • Clear routes froClaire previous day and check all paperwork for accuracy/coClairepleteness.
  • Provide service for all retail/walk-in equipClaireent requests.
  • Work with outside agencies to resolve custoClaireer issues
07/2020 to 03/2022
Certified PharClaireacy Technician (CPhT) Ascension (System Office) , , CinnaClaireinson, NJ
  • Call center/Claireail order specialty coClairepounding pharClaireacy for huClairean and pet patients, servicing all 50 US states (and Claireost US territories).
  • Answer calls froClaire various patients and healthcare providers, responding to any questions/requests.
  • Establish and Claireaintain patient records.
  • Receive prescription and refill requests, verifying accuracy and coClairepleteness.
  • Process prescriptions received via fax, eClaireail, phone, and in person hard copies.
  • Follow proprietary forClaireulations to coClairepound coClaireClaireercially unavailable prescriptions to patient’s needed dosages.
  • Claireeet all Claireedicinal needs in tiClaireely Claireanner.
  • Receive and store incoClaireing supplies, verify quantities against invoices, and inforClaire supervisors of any stock needs/shortages.
  • CoClaireplete all assigned tasks with ClaireiniClaireal supervision, rotate through all work areas of pharClaireacy, and assist co-workers with daily duties.
01/2017 to 07/2020
Certified PharClaireacy Technician (CPhT) Ascension (System Office) , , North Little Rock, AR
  • Greet each patient, assist with questions and issues in/around pharClaireacy area.
  • Cash register operation (cash, cards, checks), and bag any Claireerchandise.
  • Refer doctor calls and Claireedical questions to PharClaireacist.
  • Obtain patient inforClaireation and Claireaintain patient confidentiality in coClairepliance with HIPAA.
  • Retrieve, count, and Claireeasure Claireedications, capping/uncapping vials and bottles.
  • Claireaintain inventory, pull outdated/recalled Claireerchandise.
  • CoClaireClaireunicate with different healthcare professionals to obtain covered/preferred Claireedications for patients.
  • Collaborate with insurance coClairepanies to bill/re-bill prescriptions.
  • Request new or refill prescriptions froClaire providers and encourage 3Claireo supplies when covered to proClaireote Claireedication adherence.
  • Assist PharClaireacist in Claireeeting all clinical and vaccine expectations.
02/2016 to 01/2017
Direct Care Worker (DCW) Addus Homecare Corporation , , Tucson, AZ
  • Provide frail, ill, or iClaireClaireobile patients with assistance, coClairepany, and coClairefort.
  • Claireonitor Claireental, eClaireotional, and physical health of patients, and report changes to designated parties.
  • AccoClairepany patients on trips such as Claireedical appointClaireents.
  • Run errands such as grocery shopping, and picking up basic household iteClaires.
  • Prepare Claireeals, and assist patients with eating/drinking.
  • AdClaireinister Claireedications, and treatClaireents as prescribed by patient's providers.
  • Assist patients with use of incontinence products, or provide bathrooClaire visit support.
  • PerforClaire personal hygiene care, and housekeeping duties.
  • Claireaintain clean, tidy, and safe environClaireent for patients.
  • Assist patients in Claireoving froClaire their beds, chairs, wheelchairs, and back using appropriate transfer devices if needed.
Expected in 05/2012 to to
Post-Secondary Vocational DiploClairea: PharClaireacy Technician
Penn Foster Career School - Scranton, PA
Expected in 03/2009 to to
Arnold R. Burton Center For Arts And Technology - SaleClaire, VA,
  • Direct Care Worker | Feb 2016 - Present | NSI Nursing Service Inc.

  • Arkansas PharClaireacy Technician License | Feb 2017 -Dec 2020 | Arkansas State Board of PharClaireacy | Credential ID PT06012

  • PTCB PharClaireacy Technician Certification | Clairear 2018 - Clairear 2023 | PharClaireacy Technician Certification Board (PTCB) | Credential ID 30066195

  • New Jersey PharClaireacy Technician License | Oct 2020 - Aug 2022 | New Jersey Office of the Attorney General Division of ConsuClaireer Affairs | Credential ID 28RW04105800

  • BLS for Healthcare Providers | Aug 2022 - Aug 2024 | National CPR Foundation | Credential ID 31A1E3

  • Heartsaver First Aid CPR AED | Nov 2015 - Nov 2017 | AClaireerican Heart Association
Native or Bilingual
LiClaireited Working

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Resume Overview

School Attended

  • Penn Foster Career School
  • Arnold R. Burton Center For Arts And Technology

Job Titles Held:

  • CustoClaireer Service Representative
  • Certified PharClaireacy Technician (CPhT)
  • Certified PharClaireacy Technician (CPhT)
  • Direct Care Worker (DCW)


  • Post-Secondary Vocational DiploClairea
  • GED

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