Jessica Claire
, San Francisco, CA 609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000 - Cell: - - -
Professional Summary

Hardworking Customer Service Representative with [Number] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results.

Focused customer service professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering [Number] years of experience in related roles, as well as passion for always improving numbers, enhancing knowledge and exceeding expectations.

Skilled in building bridges and cementing connections with business accounts to serve needs, strengthen loyalty and drive competitive growth. Well-versed in [Product or Service] and successful at achieving sales objectives with consistency. Service-driven team player with record of providing high-quality support during [Number] years in [Industry].

Competent [Job Title] driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues.

Conscientious [Job Title] with [Number] years of experience solving problems creatively and using tact and diplomacy to achieve win-win outcomes. Great team player comfortable thriving in competitive, fast-paced environments.

Hardworking [Job Title] bringing [Number] years of experience meeting customer needs via telecommuting roles. Skilled in listening to customers, meeting productivity targets and maintaining current knowledge of company offerings. Offering empathy, reliability and enthusiasm for satisfying customers.

  • Sale expertise
  • Complaint resolution
  • Technical support
  • Retail store support
  • POS systems expert
  • Data entry
  • Stock management
  • Medical terminology knowledge
  • Creative problem solving
  • Quick learner
  • MS Office proficiency
  • Computer proficient
  • Good listening skills
  • Shipping procedures understanding
Work History
11/2018 to 03/2019
Customer Service Representative Stryker Corporation Cheektowaga, NY,
  • Responded to customer requests for products, services and company information
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction
  • Achieved and consistently exceeded revenue quota through product and service promotion during routine calls
  • Compiled customer feedback and recommended service delivery improvements to management
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes
09/2016 to 11/2017
Auto Painter Federal Signal Corporation Elgin, IL,
  • Met exacting tolerances when sanding and sealing final finishes
  • Maintained equipment functionality with [Timeframe] inspections, disassemblies and cleaning of component parts
  • Organized safe and compliant disposal of hazardous materials to protect team members and local environment from damage
  • Removed surface imperfections, applied special undercoats and sealed seams to ready surfaces for paint application
  • Coordinated new paint coats with either original manufacturer color specifications or current conditions
  • Optimized paint adhesion with proper primer application
  • Prepared vehicles by removing unnecessary accessories and applying protections to adjacent surfaces
  • Used metal pick hammers and punches to remove minor pits and dimples in body
  • Custom mixed colors to match customers' desired color
  • Determined and recommended methods to address improvement opportunities
  • Conducted office management and emergency preparedness orientation to provide special skills and test specific emergency plan components
08/2013 to 08/2016
Technical Support Representative Nextiva Denver, CO,
  • Increased sales by educating prospects on benefits of products and services in comparison to competitors
  • Configured hardware, devices and software to set up work stations for employees
  • Built and provided basic end-user troubleshooting and desktop support on Windows, Linux and Mac systems
  • Led support team as level-three supervisor providing assistance to average of [Number] users globally in 24/7 support environment
  • Collaborated with vendors to locate replacement components and resolve advanced problems
  • Created support documentation that empowered and enabled user community to extend skills, leverage system features and find resolutions to questions without intervention from support team
  • Processed over [Number] support requests received over [Timeframe] for technical assistance on wide range of issues related to [Software] and [Software]
  • Engaged end users and answered questions via email, phone, website live chat and in forums
  • Developed and tested new product offerings prior to release to assist development team in bug identification
  • Assisted customers with product selection based on stated needs, proposed use and budget
  • Uploaded new software, rolled out updates and applied patches to [Type] servers upon release to thwart [Type] and [Type] threats from penetrating networks
  • Teamed on hard push to resolve over [Number] support tickets resulting from failed roll out of new version of [Software], clearing entire queue within [Timeframe]
  • Created documentation for cases and claims for damaged, lost or displaced packages
  • Met and exceeded company sales and productivity goals for [Timeframe]
  • Remained up-to-date on latest technologies and solutions applicable to company products in order to provide best support to end-users
  • Monitored systems in operation and input commands to troubleshoot areas such as [Type] and [Type]
  • Served as Subject Matter Expert on [Software] and [Software], functioning as escalation point for all issues related to release numbers [Number] to [Number]
  • Followed up with clients to ensure optimal customer satisfaction following support engagement and problem resolution
  • Described [Type] solutions to customers to assist in problem resolution
  • Delivered technical sales presentations to prospects and presented benefits and value of insurance products
Expected in 06/2008
Associate in Electronics Engineering Technology: Computer Engineering Technology
ITT Technical Institute - Indianapolis - Albuquerque, NM

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School Attended

  • ITT Technical Institute - Indianapolis

Job Titles Held:

  • Customer Service Representative
  • Auto Painter
  • Technical Support Representative


  • Associate in Electronics Engineering Technology

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