customer service representative resume example with 4+ years of experience
Jessica Claire
- 609 Johnson Ave.49204TulsaOK 100 Montgomery St. 10th Floor
- (555) 432-1000
- resumesample@example.com
- Date of Birth:
- India:
- single:
- :
Professional Summary
Highly motivated and Independent. Having high overall experience in Customer Service has opened space to be able to professionally acknowledge the wants and needs of customers, aware of all different personalities in this day and age. Passionate about promoting lasting customer satisfaction for both that specific person and of course the team and the brand. One who is and will FOREVER remain teachable.
Skills
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Work History
Customer Service Representative, 12/2020 - Current
Stryker Corporation – Brownsville, TX
Stryker Corporation – Brownsville, TX
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Gathering customer's personal information to set up their clinical patient portal, calling and scheduling clinic appointments based on their needs.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Collected health information and assisted qualified patients with registration for COVID-19 vaccination.
Floor Associate, 08/2020 - 12/2020
The Furniture Mart – Platteville, WI
The Furniture Mart – Platteville, WI
- Greeted customers, helped locate merchandise and suggested suitable options.
- Coordinated restocking of sales floor with current merchandise and accurate signage for current promotions.
- Operated sit-down forklift to unload and load carpet rolls and flooring skids into work vans.
- Balanced and organized cash register by handling cash, counting change and storing coupons.
- Informed customers of current store promotions to encourage additional sales purchases.
Front Desk Receptionist, 12/2019 - 05/2020
Sage Hospitality Resources, Llp – Cleveland, OH
Sage Hospitality Resources, Llp – Cleveland, OH
- Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
- Checked identification of all persons entering and exiting facility to eliminate unauthorized visitors.
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Entered customer data into room system and updated information whenever patrons changed rooms.
- Retrieved mail, packages and documents on behalf of guests, promptly verifying receipt and arranging for pickup or transmittal.
- Updated customer accounts with add-on room charges, minibar use and room service bills.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
Team Member, 08/2018 - 11/2019
Whole Foods Market – Carlisle, MA
Whole Foods Market – Carlisle, MA
- Set up and prepared cooking supplies and workstations during opening and closing to maximize productivity.
- Checked each food item for freshness and provided feedback to kitchen supervisor for removal.
- Grilled meats and seafood to customer specifications.
- Helped team meet expected demands by restocking work areas throughout restaurant such as server stations, salad bars and supply cupboards.
- Helped customers complete purchases, locate items and join reward programs.
- Collected and authorized payments of guests.
Camp Counselor, 06/2018 - 08/2018
Marsden South – Boynton Beach, FL
Marsden South – Boynton Beach, FL
- Developed age-appropriate arts and crafts activities to encourage campers' artistic skills development and creative expression.
- Kept accurate records on participants' activity attendance, disciplinary actions and medication usage to improve camper documentation.
- Supervised pre-planned field trips and followed established safety guidelines to minimize campers' accident and injury risks.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Kept athletic and games equipment and facilities organized and maintained.
- cleaned and prepared food for my campers.
Line Worker, 11/2016 - 10/2017
Michael Foods Inc – Gaylord, MN
Michael Foods Inc – Gaylord, MN
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Compiled recipe ingredients and prepared for cooks by washing, cutting or measuring food items.
- Made food according to standard recipes with requested changes for customer satisfaction.
Youth Leader, 09/2015 - 07/2016
Ymca Of Austin – Kyle, TX
Ymca Of Austin – Kyle, TX
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative and poised team members.
- Addressed developmental needs of youth by offering new and enriching experiences.
- Volunteered with students at a local elderly home spending time with them, keeping them entertained and simply enjoying one another's company.
Education
High School Diploma: , Expected in 06/2019
The English High School - Jamaica Plain, MA
The English High School - Jamaica Plain, MA
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Resume Overview
School Attended
- The English High School
Job Titles Held:
- Customer Service Representative
- Floor Associate
- Front Desk Receptionist
- Team Member
- Camp Counselor
- Line Worker
- Youth Leader
Degrees
- High School Diploma
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