LiveCareer-Resume

customer service representative resume example with 14+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Highly skilled and experienced customer service representative seeking a senior role in a reputable organization. Committed to delivering exceptional service and building strong client relationships. Proficient in coordinating installations, managing high-profile accounts, and providing efficient solutions. Seeking an opportunity to contribute expertise in customer service and drive customer satisfaction to new heights.

Skills
  • Excellent communication and interpersonal skills, fostering positive relationships with customers and team members.
  • Strong problem-solving and critical thinking abilities to identify issues and provide effective solutions.
  • Proficient in using customer service software and CRM systems to manage customer interactions and track inquiries.
  • Exceptional organizational and multitasking skills, with the ability to handle a high volume of tasks and meet deadlines.
  • Proven ability to work well under pressure in a fast-paced and dynamic environment.
  • Demonstrated leadership skills, including training and mentoring new employees.
Education and Training
C.W Post College Greenvale, NY Expected in 01/1986 Bachelor's Degree : Business Administration - GPA :
Experience
Suburban Propane - Customer Service Representative
Lakewood, CO, 08/2021 - Current
  • Effectively managed a high volume of customer inquiries through calls and emails, ensuring prompt and accurate resolution
  • Demonstrated exceptional problem-solving skills by resolving customer issues related to appliance orders, deliveries, and installations
  • Acted as a liaison between delivery companies and builders, ensuring seamless communication and coordination
  • Maintained a client base of high-profile builders, consistently meeting their unique requirements and surpassing expectations
  • Trained new employees on company policies, procedures, and customer service best practices, contributing to a knowledgeable and efficient team
  • Collaborated with cross-functional teams to provide suggestions and insights for process improvement, resulting in increased efficiency and customer satisfaction
  • Key Achievements:
  • Received multiple commendations from high-profile builders for delivering outstanding service and exceeding their expectations
  • Successfully implemented a streamlined process for correcting appliance orders, reducing errors by 20% and improving overall efficiency
  • Introduced a comprehensive training program for new employees, resulting in reduced onboarding time and improved performance.
Centene Corporation - Senior Customer Service Representative
Liguori, MO, 01/2015 - 12/2019

Bohemia, NY Customer Service Representative ● Provided customer service throughout multiple customer support lines such as email, phone, and online chat. ● Responded to consumer phone calls, emails and letters regarding dietary supplemental product inquiries under the guidelines of the Dietary Supplement Health and Education Act of 1994(DSHEA). ● Responsible for key accounts inventory management and updating files to process material returns. ● Maintained a strong knowledge of Company's brand website information, label information, approved product descriptions, dietary supplement, health and beauty product information, basic nutrition and brand promotions. ● Strengthened ability to navigate through multiple computer applications with speed and accuracy. ● Understood and constantly strived to meet or exceed contact center metrics. ● Exceeded customer satisfaction ratings based on criteria set forth by the company. ● Established sustainable client relationships built on trust by applying excellent communications and interpersonalskills.

Premier Healthcare Exchange, Inc. - Client Service Representative
Bedminster, NJ, 06/2006 - 02/2014

Managed daily communication with Investment Managers. Researched, resolved problems and handled internal and external inquiries regarding voting, meeting dates and share discrepancies. Coordinated interaction between clients and Custodians to set up accounts for electronic delivery. Provided demonstrations of the websites that provide the platform for electronic voting and proxy disclosure to the SEC. ● Successfully coordinated the implementation of special voting requirements for two large clients who utilize consolidated data feeds with vote instructions for corporate events. ● Acted as a liaison between the institutional electronic voting platform and various client service departments to achieve a more efficient process and promote collaboration. ● Reviewed client contracts to ensure that service level agreements were met. ● Managed and prioritized operation workflow to ensure that all tasks were completed in a timely and accurate manner. ● Coordinated new client onboarding and conversion of accounts. ● Monitored the effectiveness of systems, policies and procedures and made appropriate recommendations to ensure daily operations were efficient. ● Provided demonstrations of websites at client conferences.

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

Your data is safe with us

Any information uploaded, such as a resume, or input by the user is owned solely by the user, not LiveCareer. For further information, please visit our Terms of Use.

Resume Overview

School Attended

  • C.W Post College

Job Titles Held:

  • Customer Service Representative
  • Senior Customer Service Representative
  • Client Service Representative

Degrees

  • Bachelor's Degree

By clicking Customize This Resume, you agree to our Terms of Use and Privacy Policy

*As seen in:As seen in: