LiveCareer-Resume

customer service representative resume example with 3+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
  • :
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. While also bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.

Skills
  • Upbeat and Positive Personality
  • Interpretation and Translation Services
  • Understanding Customer Needs
  • Data Entry and Maintenance
  • Courteous with Strong Service Mindset
  • POS Systems and Ordering Platforms
  • Call Documentation
  • Responding to Difficult Customers
  • Customer Account Management
  • Building Customer Trust and Loyalty
  • Upselling Products and Services
  • Order and Refund Processing
  • Calm and Professional Under Pressure
  • Efficient and Detail-Oriented
  • Issue and Complaint Resolution
  • Inbound and Outbound Calling
  • Microsoft Access
  • Microsoft Internet Explorer
  • Answering Customer Questions
  • Active Listening
  • Complex Product Knowledge
Work History
Customer Service Representative, 01/2021 to Current
Key Family Of CompaniesMiami, FL,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided information regarding charge accounts and loyalty programs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Cross-trained and provided back up for customer service managers.
Customer Service Representative, 11/2019 to 12/2021
Key Family Of CompaniesMishawaka, IN,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Resolved concerns with products or services to help with retention and drive sales.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Educated customers on current promotions, upgrades or new offerings available under current plan.
  • Addressed escalated customer service issues sent from sales and service teams to save customer relationships.
  • Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
  • Responded proactively and positively to rapid change.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
Call Center Representative, 10/2018 to 10/2019
St. Joseph's Healthcare SystemWayne, NJ,
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Educated customers on company systems, form completion and access to services.
  • Maintained accurate and current customer account data with manual forms processing and digital information updates.
  • Engaged in learning and development opportunities to promote continued performance improvement.
  • Reduced downtime to support quality control, boost revenue and complete projects on time and under budget.
  • Delivered prompt service to prioritize customer needs.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
Education
High School Diploma: , Expected in 05/2007 to Pueblo West High School - Pueblo West, CO
GPA:

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Resume Overview

School Attended

  • Pueblo West High School

Job Titles Held:

  • Customer Service Representative
  • Customer Service Representative
  • Call Center Representative

Degrees

  • High School Diploma

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