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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Responsible Night Auditor offering expertise in financial administration and hospitality services. Adaptable in handling diverse customer and business issues. Well-organized, reliable and focused on long-term business success.

Educated individual recently promoted to night auditor at an upscale hotel. Driven and professional with fluency in three languages. Pursuing an opportunity as a night auditor where exceptional skills can be used to further drive business.

Personable and dedicated Customer Service Representative with extensive experience in industry. Solid team player with upbeat, positive attitude and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, enthusiastic and results-oriented with demonstrated passion for building relationships, cultivating partnerships and growing businesses.

Hardworking customer service professional accustomed to fast-paced call center environments. Work quickly to understand, document and resolve customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in standards and best practices.

Hardworking and reliable worker with strong background in operating cash registers, stocking merchandise and keeping areas clean and neat. Highly organized, proactive and punctual with team-oriented mentality.

Skills
  • Balancing accounts
  • Reporting capabilities
  • Generating reports
  • Tracking expenses
  • Well-organized and efficient quickly learns procedures.
  • Strong Attention to details, Multi-tasking skills , communication and Writing Skills , Team Player , Work well with high-pressure Customer Service/Retails ,
  • Dedication and Meticulous Complaints & Resolution Microsoft Office ,
  • Team Building & Training
  • Light maintenance duties
  • Guest services
  • Clerical duties
  • Reception
  • Room inventory
  • Monitoring revenue
  • Office supervision
  • Overseeing front desk
  • Posting charges
Experience
Customer Service Representative, Walmart, February 2019-July 2019Charlotte, NC
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Greeted customers to facilitate services, determine service needs and accurately input orders into electronic systems.
  • Answered customer questions and addressed concerns, resulting in 30 reduction in complaint calls.
  • Maintained calm, friendly demeanor with upset customers to de-escalate stressful situations.
  • Addressed customer service inquiries quickly and accurately.
  • Documented conversations with customers to track requests, problems and solutions.
  • Delivered high level of service and support to each customer, paving way for future business opportunities.
Night Auditor, Marriott, October 2018-May 2019Charlotte, NC
  • Completed daily computer backups, checked for viruses and updated programs.
  • Compiled budget documents and monitored costs to maintain control systems.
  • Handled night audit paperwork, verification of daily room occupancy and hotel revenue reviews.
  • Maintained cleanliness of bathrooms, lobby and front desk.
  • Audited and balanced cash and credit transactions daily and reset register for next day's operations.
  • Balanced accounts and conducted nightly audits to keep bookkeeping current.
  • Completed all nightly updates to hotel rates and individual room charges.
  • Coordinated with guest services and concierge team to meet guest needs.
  • Monitored reservations to track incoming parties and special events.
  • Assessed data and information to check entries, calculations and billing codes for accuracy.
  • Assessed checklist on daily basis and planned shift accordingly.
  • Attended all mandatory meetings for hotel staff and brought issues to attention of upper management.
  • Assisted hotel guests with check in and out procedures courteously.
  • Produced accurate line-item guest bills detailing individual charges and explained each to customers to maximize satisfaction.
  • Manage in-person and telephone information requests and reservations each day.
  • Managed late check-ins and provided information on hotel amenities, including dining establishments, spa hours and room service.
  • Coordinated budget information by assessing estimated income and expenses as well as historical budgets.
  • Maintained well-stocked and presentable complementary food and beverage station.
  • Informed travelers of hotel security features and offered details regarding fire and emergency procedures.
  • Reviewed bank account statements to reconcile accounts by documenting correct financial information in general ledger.
  • Documented wake-up requests and set up automatic calls in system.
  • Reviewed item requests and room service orders for accuracy and any needed assistance.
  • Coded invoices and other records to maintain organized and accurate records.
  • Managed inventory of keys and linens each day and included all necessary information on audit reports.
  • Compiled financial data including compliant ledger and journal records.
  • Updated accounts and logs throughout shift to keep up with all requirements.
  • Calculated and verified all figures, caluclulations and documents.
  • Performed balance procedures for hotel accounts and resolved discrepancies.
  • Assisted guests in locating ammentities such as casino, gift shop, restaurants, fitness center, pool and spa.
  • Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.
  • Checked auditing discrepancies by reconciling cash drop and credit card transactions.
Housekeeper, Marriott, October 2015-December 2018Winston-Salem , NC
  • Swept and vacuumed floors, hallways and stairwells.
  • Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
  • Requested maintenance orders to fix non-working equipment and address any room damage.
  • Replenished hotel amenities such as drinking glasses and writing supplies.
  • Washed and polished glass windows and doors to keep entryways clear and professional.
  • Completed cleaning tasks while spending majority of day walking, twisting, bending, pushing and kneeling to get job done.
  • Swept and damp-mopped private stairways and hallways.
  • Provided detailed and timely cleaning services while working in fast-paced environment with multiple interruptions.
  • Followed proper handling procedures for chemical cleaners and power equipment to prevent damage to floor and fixtures.
  • Assembled complimentary gift baskets and champagne to greet new guests upon arrival.
  • Maintained exceptional guest satisfaction by working closely with management and reporting feedback from customers.
  • Removed all trash from guest rooms, including emptying wastebaskets and properly disposing of all soiled linen.
  • Spot cleaned carpets using industrial carpet cleaner.
  • Dusted ceiling air conditioning diffusers and ventilation systems.
  • Set up and cleaned banquet and conference rooms.
  • Kept utility sink rooms in clean, neat and orderly condition.
Cashier, McDonald's, July 2015-August 2017Winston-Salem , NC
  • Helped customers find specific products, answering questions and offering advice.
  • Maintained high productivity by efficiently processing cash, credit, debit and voucher program payments for customers.
  • Read weekly sales inserts and tracked changing prices to remain up-to-date on store promotions.
  • Trained new team members in cash register operation, stock procedures and customer service.
  • Troubleshot and resolved issues with cash registers, card scanners and printers.
  • Maximized customer satisfaction by providing assistance with purchases, locating items and signing up for rewards programs.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Welcomed customers, offering assistance to help find necessary store items.
Education and Training
High School DiplomaParkland High School , , Winston-Salem NCAugust 2009
Some College (No Degree)Customer Service, , Forsyth Technical Community College, Winston-salemNC
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Resume Overview

Companies Worked For:

  • Walmart
  • Marriott
  • McDonald's

School Attended

  • Parkland High School
  • Forsyth Technical Community College

Job Titles Held:

  • Customer Service Representative
  • Night Auditor
  • Housekeeper
  • Cashier

Degrees

  • High School Diploma
    Some College (No Degree)

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