Customer Service Representative Resume Example Optimas OE Solutions

CUSTOMER SERVICE REPRESENTATIVE

Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in service and product industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Certificated in customer care, my main goal is to accomplish a relationship based on loyalty with every customer I work with. That they want to keep working with the company not only for the product but also for the service provided.

Skills

Order Fulfillment
Stock management
Training development aptitude
Excellent written and oral communication

Stocking and replenishing
Good listening skills
Account management
Customer Relations

Work History

Customer Service Representative11/2018 to Current
Optimas OE Solutions – MONTERREY, NL

Consulted with outside parties to resolve discrepancies and create effective solutions.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Communicated with vendors regarding back order availability, future inventory and special orders.
Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
Evaluated account and service histories to identify trends, using data to mitigate future issues.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Offered advice and assistance to customers, paying attention to special needs or wants.
Answered customer telephone calls promptly to avoid on-hold wait times.
Responded to customer requests for products, services and company information.
Evaluated customer information to explore issues, develop potential solutions and maintain high-quality service.
Maintained accurate and current customer account data with manual forms processing and digital information updates.
Communicated with management when customer issues escalated and worked to find resolutions.
Tracked and expedited orders when necessary.
Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Cross-trained and backed up other customer service.
Investigated and resolved customer inquiries and complaints quickly.
Implemented and developed customer service training processes.
Employed accurate forecasting to increase efficiency and reduce waste.
Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
Reviewed level of inventory stock and reordered to maintain supplies for customer.
Tracked stock availability to order supplies for timely stock replenishment.

Customer Service Representative04/2017 to 11/2018
WINOA MEXICO – SANTA CATARINA , NL

Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
Provided primary customer support to internal and external customers in fast-paced environment.
Communicated with vendors regarding back order availability, future inventory and special orders.
Cultivated customer loyalty, promoted repeat customers and improved sales.
Consulted with outside parties to resolve discrepancies and create effective solutions.
Tapped cultural knowledge and relationship-building skills to assist customers with explaining issues.
Conferred with customers about concerns with products or services to resolve problems and drive sales.
Identified and responded to customer requests and concerns through email, online chat and phone for both English and Spanish-speaking customers.
Processed orders, credits and tracked returns.
Tracked and expedited orders when necessary.
Accurately detailed customer concerns and problems as well as resolution outcomes.
Monitored scheduled shipment dates to promote timely product delivery and increase customer satisfaction.
Answered phone with friendly greeting to create positive inbound calling experience for customers.
Resolved customer complaints and addressed emergency requests and needs.

Logistics Intern04/2016 to 04/2017
KE-ELEKTRONIK – GUADALUPE, NL

Planned and supervised shipments from production to end-user and scheduled daily and weekly routes.
Assessed and targeted customer needs to forge and cultivate productive relationships and maintain top satisfaction levels.
Expedited resolutions of shipping errors and packaging mistakes.
Conducted research to address shipping errors and packaging mistakes.
Collaborated with project managers to discuss procurement, logistics and service requirements.
Handled day-to-day shipping.
Monitored and reported on transportation suppliers and properly filed shipping documents.
Prioritized schedules to meet project goals and overall customer satisfaction.
Worked directly with production personnel to resolve production scheduling issues and conflicts.
Developed, released and monitored daily schedules to foster on-time completion of finished products.
Reviewed inventories, tracked production statuses and ordered materials to foster consistent availability and production schedule adherence.
Created production forecasting plans utilizing Excel spreadsheet tools and input from production and management teams.

Education

Bachelor of International Business Management: International Business Management08/2016UNIVERSIDAD DEL VALLE DE MEXICO- MONTERREY, NL

Certifications

Microsoft Excel
Customer Care
First Aid/CPR Certified

Resume Overview

Companies Worked For:

Optimas OE Solutions
WINOA MEXICO
KE-ELEKTRONIK

School Attended

UNIVERSIDAD DEL VALLE DE MEXICO

Job Titles Held:

Customer Service Representative
Logistics Intern

Degrees

Bachelor of International Business Management : International Business Management 08/2016

Customer Service Representative Resume Example

Resume Score: 80%

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