customer service representative resume example with 11+ years of experience

Jessica Claire
  • , , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Focused Office Administrative Assistant with experience providing top-notch clerical support and operational assistance to meet staff needs. Results-driven Healthcare Insurance/ collections with strong attention to detail and desire to help transform business operations. Dedicated to quickly increasing profitability and reducing expenditures through general ledger entries and account reconciliations. Expert in processing payments to minimize outstanding debt, excess fees and interest. Knowledgeable in verifying information within accounting ledger against vendor information to maintain payment accuracy.

  • Customer service-focused
  • Meeting minutes
  • Office administration
  • Process optimization
  • Transporting Files
  • Adaptable
  • Medical office administration
  • Medical Records Management
  • Health insurance
  • Clerical
  • Multitasking abilities
Work History
Customer Service Representative, 02/2022 to Current
Premium Waters Inc.Fort Worth, TX,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Provided primary customer support to internal and external customers.
  • Recommended products to customers, thoroughly explaining details.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Handled over 200 calls per day
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
Property Management Specialist, 09/2019 to 12/2022
City Of Santa Barbara, CaSanta Barbara, CA,
  • Responsible for recording all information such as personal data, attendance, benefits, compensation, data, and holidays.
  • Always displaying utmost discretion when dealing with any sensitive or personal issues.
  • Duties : work from Home maintain records for properties
  • Answering phone calls, dealing with enquiries and providing general information to job applicants regarding HR procedures.
  • Managing Home office and take responsibility of day to day inspections ,.
  • Taking photos of properties, uploading to EZINSPECTIONS daily.
  • Take responsibility 90% by upholding organization's values and missions.
  • Performed commercial and residential property inspections, completed necessary underwriting and provided full reports to insurance companies as Independent Contractor, banks and loan companies.
  • Worked independently to perform property inspections and prepared written statements on how occupancy verification was determined.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes
  • Appropriately followed up with attorneys and bankruptcy trustees to avoid bankruptcy delinquencies
  • Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation
  • Communicated pertinent information to clients via phone, email and mail
Teaching Assistant, 08/2013 to 01/2019
LifescapeSioux City, IA,
  • Supporting children across curriculum, often with particular focus on math's, reading and writing.
  • Giving extra help to 5 children with special needs or those for whom English is not their first language.
  • Helping to develop programs of learning activities and adapting appropriate materials.
  • Assisted teachers with classroom management and document coordination to maintain positive learning environment
  • Set up visual aids, equipment and classroom displays to support teacher's lesson delivery
  • Assessed student assignments to check quality and completeness before submission for grading
  • Oversaw groups of students at school and off-site locations, maintaining optimal safety and security
  • Monitored 25 students on field trips, handling roll call and group movement to keep youths safe in public settings
  • Optimized learning plans and quantified student progress through test administration
Associate of Arts: Business Administration And Management, Expected in 06/2018 to Cleveland Community College - Shelby, NC,
Certification: Health Information Technology, Expected in 01/2009 to Isothermal Community College - Spindale, NC
High School Diploma: , Expected in 1990 to Chase High School - Forest City, NC,

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Resume Overview

School Attended

  • Cleveland Community College
  • Isothermal Community College
  • Chase High School

Job Titles Held:

  • Customer Service Representative
  • Property Management Specialist
  • Teaching Assistant


  • Associate of Arts
  • Certification
  • High School Diploma

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