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Customer Service Representative Resume Example

Resume Score: 100%

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CUSTOMER SERVICE REPRESENTATIVE
Summary
This resume is to inform you, the employer, of who I am as a person, and that I am very capable of working for you.
Highlights
  • Exceptional interpersonal skills
  • Innovative
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude

  • Invoice processing
  • Adaptive team player
  • Opening/closing procedures
  • Invoice processing
  • Customer service expert
Accomplishments

Customer Service 

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales 

  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface 

  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance 

  • Assisted in the managing of the company database and verified, edited and modified members' information.
Experience
08/2015 to Current
Customer Service RepresentativeAfni - Tucson, AZ

Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Processed merchandise returns and exchanges.

10/2014 to 03/2016
Student AidPima Community College - Tucson, AZ
  • On a daily basis I would accompany one of the three IT techs and fulfil work orders.
  • We also would take classroom calls, which were of the utmost importance and were done immediately.
  • Classroom calls consisted of a teacher calling with a technical problem while they were teaching their class.
  • Answering phone calls was one of the many things that I would do while in the IT office.
  • This consisted of taking their name, classroom number, and a general idea of the problem they were having.
  • Organizing shelving and cabinets was something I also did.
  • Making it so the equipment is easy to find helps to make everyone more time efficient.
06/2012 to 12/2012
VolunteerPima Animal Care Center - Tucson, AZ
  • On a weekly basis I would work between 8-15 hours a week.
  • This consisted of cleaning the animal cages and supplying fresh food and water.
  • The dogs also had to be walked, the puppies needed to be played with out of their cages, and the cats needed to be put in the exercise room at least once a day.
Education
2013
High School DiplomaArizona Virtual Academy - Tucon, AZ, PimaGPA: GPA: 3.7

I graduated from AZVA with a 3.8 GPA.

Associate of Science: NursingPima Community College - Tucson, AZ, Pima

Student body government representativeCoursework in Business, Marketing and CommunicationsContinuing education in Nursing.

Affiliations

American Nurses Association


Skills

Careful and active listener

Professional and friendly

Strong public speaker

Multi-tasking

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DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • Afni
  • Pima Community College
  • Pima Animal Care Center

School Attended

  • Arizona Virtual Academy
  • Pima Community College

Job Titles Held:

  • Customer Service Representative
  • Student Aid
  • Volunteer

Degrees

  • High School Diploma
    Associate of Science : Nursing

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