Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
This resume is to inform you, the employer, of who I am as a person, and that I am very capable of working for you.
  • Exceptional interpersonal skills
  • Innovative
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Active listening skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Energetic work attitude
  • Invoice processing
  • Adaptive team player
  • Opening/closing procedures
  • Invoice processing
  • Customer service expert

Customer Service

  • Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.


  • Consistently generated additional revenue through skilled sales techniques.

Customer Interface

  • Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

  • Assisted in the managing of the company database and verified, edited and modified members’ information.
Customer Service Representative, 07/2015 to Current
Tds TelecomHot Springs, VA,

Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Processed merchandise returns and exchanges.

Student Aid, 09/2014 to 02/2016
Coast Community College DistrictCosta Mesa, CA,
  • On a daily basis I would accompany one of the three IT techs and fulfil work orders.
  • We also would take classroom calls, which were of the utmost importance and were done immediately.
  • Classroom calls consisted of a teacher calling with a technical problem while they were teaching their class.
  • Answering phone calls was one of the many things that I would do while in the IT office.
  • This consisted of taking their name, classroom number, and a general idea of the problem they were having.
  • Organizing shelving and cabinets was something I also did.
  • Making it so the equipment is easy to find helps to make everyone more time efficient.
Volunteer, 05/2012 to 11/2012
Pima Animal Care CenterCity, STATE,
  • On a weekly basis I would work between 8-15 hours a week.
  • This consisted of cleaning the animal cages and supplying fresh food and water.
  • The dogs also had to be walked, the puppies needed to be played with out of their cages, and the cats needed to be put in the exercise room at least once a day.
High School Diploma: , Expected in 2013
Arizona Virtual Academy - Tucon, AZ
GPA: GPA: 3.7

I graduated from AZVA with a 3.8 GPA.

Associate of Science: Nursing, Expected in
Pima Community College - Tucson, AZ

Student body government representativeCoursework in Business, Marketing and CommunicationsContinuing education in Nursing.


American Nurses Association


Careful and active listener

Professional and friendly

Strong public speaker


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Resume Overview

School Attended

  • Arizona Virtual Academy
  • Pima Community College

Job Titles Held:

  • Customer Service Representative
  • Student Aid
  • Volunteer


  • High School Diploma
  • Associate of Science

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