Customer Service Representative Resume Example Afni

CUSTOMER SERVICE REPRESENTATIVE

Summary

This resume is to inform you, the employer, of who I am as a person, and that I am very capable of working for you.

Highlights

Exceptional interpersonal skills
Innovative
Strong organizational skills
Seasoned in conflict resolution
Active listening skills
Seasoned in conflict resolution
Sharp problem solver
Courteous demeanor
Energetic work attitude

Invoice processing
Adaptive team player
Opening/closing procedures
Invoice processing
Customer service expert

Accomplishments

Customer Service

Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

Sales

Consistently generated additional revenue through skilled sales techniques.

Customer Interface

Assisted customers over the phone regarding store operations, product, promotions and orders.

Database Maintenance

Assisted in the managing of the company database and verified, edited and modified members' information.

Experience

08/2015 to Current

Customer Service RepresentativeAfni - Tucson, AZ

Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Processed merchandise returns and exchanges.

10/2014 to 03/2016

Student AidPima Community College - Tucson, AZ

On a daily basis I would accompany one of the three IT techs and fulfil work orders.
We also would take classroom calls, which were of the utmost importance and were done immediately.
Classroom calls consisted of a teacher calling with a technical problem while they were teaching their class.
Answering phone calls was one of the many things that I would do while in the IT office.
This consisted of taking their name, classroom number, and a general idea of the problem they were having.
Organizing shelving and cabinets was something I also did.
Making it so the equipment is easy to find helps to make everyone more time efficient.

06/2012 to 12/2012

VolunteerPima Animal Care Center - Tucson, AZ

On a weekly basis I would work between 8-15 hours a week.
This consisted of cleaning the animal cages and supplying fresh food and water.
The dogs also had to be walked, the puppies needed to be played with out of their cages, and the cats needed to be put in the exercise room at least once a day.

Education

2013

High School DiplomaArizona Virtual Academy - Tucon, AZ, PimaGPA: GPA: 3.7

I graduated from AZVA with a 3.8 GPA.

Associate of Science: NursingPima Community College - Tucson, AZ, Pima

Student body government representativeCoursework in Business, Marketing and CommunicationsContinuing education in Nursing.

Affiliations

American Nurses Association

Skills

Careful and active listener

Professional and friendly

Strong public speaker

Multi-tasking

Resume Overview

Companies Worked For:

Afni
Pima Community College
Pima Animal Care Center

School Attended

Arizona Virtual Academy
Pima Community College

Job Titles Held:

Customer Service Representative
Student Aid
Volunteer

Degrees

High School Diploma
Associate of Science : Nursing

Customer Service Representative Resume Example

Resume Score: 100%

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