Customer Service Representative Resume Example
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Customer Service
- Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.
Sales
- Consistently generated additional revenue through skilled sales techniques.
Customer Interface
- Assisted customers over the phone regarding store operations, product, promotions and orders.
Database Maintenance
- Assisted in the managing of the company database and verified, edited and modified members' information.
Created new processes and systems for increasing customer service satisfaction.Developed highly empathetic client relationships and earned reputation for exceeding sales goals.Computed accurate sales prices for purchase transactions.Resolved product issues and shared benefits of new technology.Expressed appreciation and invited customers to return to the store.Managed quality communication, customer support and product representation for each client.Worked under strict deadlines and responded to service requests and emergency call-outs.Processed merchandise returns and exchanges.
- On a daily basis I would accompany one of the three IT techs and fulfil work orders.
- We also would take classroom calls, which were of the utmost importance and were done immediately.
- Classroom calls consisted of a teacher calling with a technical problem while they were teaching their class.
- Answering phone calls was one of the many things that I would do while in the IT office.
- This consisted of taking their name, classroom number, and a general idea of the problem they were having.
- Organizing shelving and cabinets was something I also did.
- Making it so the equipment is easy to find helps to make everyone more time efficient.
- On a weekly basis I would work between 8-15 hours a week.
- This consisted of cleaning the animal cages and supplying fresh food and water.
- The dogs also had to be walked, the puppies needed to be played with out of their cages, and the cats needed to be put in the exercise room at least once a day.
I graduated from AZVA with a 3.8 GPA.
Student body government representativeCoursework in Business, Marketing and CommunicationsContinuing education in Nursing.
American Nurses Association
Careful and active listener
Professional and friendly
Strong public speaker
Multi-tasking
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Resume Overview
School Attended
- Arizona Virtual Academy
- Pima Community College
Job Titles Held:
- Customer Service Representative
- Student Aid
- Volunteer
Degrees
- High School Diploma
Associate of Science : Nursing
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