Customer Service Representative resume example with 4+ years of experience
JessicaClaire
, , 609 Johnson Ave., 49204, Tulsa, OK100 Montgomery St. 10th Floor
Home: (555) 432-1000
Cell:
resumesample@example.com
Professional Summary
Knowledgeable and dedicated customer service professional with extensive experience in the pharmacy industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Preparing bulk medications
Stocking shelves
Ordering and stocking medications
Pharmacy operations
Proper labeling procedures
Supporting pharmacy operations
Resolving customer issues
Problem-solving skills
Communications
Customer service
Responding to Difficult Customers
Multitasking and Prioritization
Creative Problem Solving
Work History
Customer Service Representative, 11/2020 to Current Sysco – Holladay, TN,
Provided primary customer support to internal and external customers in fast-paced environment.
Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Pharmacy Technician, 02/2018 to 11/2020 Beacon Health System – Bremen, IN,
Prepared prescription transfer requests from competitor companies.
Answered patient questions regarding medication.
Placed orders for out of stock medications, enabling patients to receive prescriptions on time.
Ordered out of stock medications to keep inventory well-stocked.
Communicated with insurance companies for billing purposes.
Administered medications as per pharmacist orders.
Handled over 300 daily dispenses of prescriptions.
Verified prescriptions by contacting physicians' offices and receiving approval.
Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
Restocked shelves and prepared expired drugs for return.
Efficiently processed cash register transactions for new and refilled prescription orders.
Created new customer profiles and updated changes such as demographics, allergies and new medications in pharmacy computer systems.
Assisted staff members with drug inventory, purchasing and receiving.
Adhered to regulatory guidelines for workplace safety and customer confidentiality.
Communicated with member physicians to prevent harmful drug reactions, therapy duplications and allergic reactions.
Created new customer profiles and updated information in pharmacy computer systems.
Prepared and submitted claims to insurance companies for payment.
Prepared medication labels with item name and quantity.
Worked with insurance companies to process claims, resolve problems and obtain payments.
Entered and processed prescriptions into internal system with accuracy to avoid filling delays.
Checked medications for content, accuracy and completeness of all drug packaging and labeling to provide final verification of prescription.
Refilled medications, offered insight into over-the-counter products and verified insurance benefits.
Entered and processed patient prescriptions in company system.
Verified insurance benefits to refill medications and upheld fantastic customer service standards.
Assisted pharmacist with clearing high volume of problem prescriptions and customer questions to maintain optimal team efficiency.
Filled and processed prescriptions, delivering prompt and efficient patient care.
Entered orders into system and filled medication orders.
Ordered medicines daily to comply with demands and needs.
Calculated dosages carefully and prepared prescription labels, promoting accuracy in medication administration.
Managed medication stocks, including conducting counts, labeling products and maintaining controls.
Closely inspected medications to determine accuracy of identities, strengths and purities.
Sales Associate, 06/2017 to 12/2017 L.L. Bean, Inc. – Bangor, ME,
Arranged new merchandise with signage and appealing displays to encourage customer sales and move overstock items.
Answered incoming telephone calls to provide information about products, services, store hours, policies and promotions.
Offered product and service consultations and employed upselling techniques.
Pre-K Assistant, 08/2016 to 05/2017 John Glenn Elementary School – City, STATE,
Prepared lesson materials and visual aids to reinforce lesson concepts.
Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
Supervised 20 students on field trips by performing head counts and maintaining group proximity to account for all children in busy, public environments.
Arranged and led activities for students, including Arts, Literature and Math.
Collaborated with teacher to devise and implement developmentally appropriate lessons aligning with school's philosophy and mission.
Took attendance, graded assignments, and maintained routine student records.
Helped students master learning concepts through one-on-one and small group tutoring.
Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
Conducted special assessments and tutoring sessions to support individual student needs.
Prepared bulletin boards, classroom materials and individual student portfolios to support teacher plans.
Assisted teachers with instruction and provided clerical support for diverse needs.
Distributed and collected tests and homework to collate and prepare for grading.
Promoted student learning by providing individualized and small group support to reinforce classroom topics.
Assisted in development screenings to measure students' motor, language, and emotional skills.
Distributed classroom materials and supplies such as pencils, paper and art materials.
Supervised students and maintained security throughout school buildings and on field trips.
Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
Assisted teachers with lesson preparation and curriculum implementation.
Cleaned and organized classrooms, materials, and supplies for maximum efficiency.
Contributed to positive, educational setting by delivering gentle discipline and promoting student success.
Modeled and taught basic and advanced social skills, conflict management techniques and study approaches to students.
Education
High School Diploma: , Expected in Western Heights High School - Oklahoma City, OK GPA:
: , Expected in University of Oklahoma - Norman, OK GPA:
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