customer service representative resume example with 3+ years of experience

Jessica Claire
, , 609 Johnson Ave., 49204, Tulsa, OK 100 Montgomery St. 10th Floor
Home: (555) 432-1000 - Cell: - - : - -
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in [Type] industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

  • Excellent Customer Services Skills
  • Typing Speed 40 WPM
  • Proficient in MS Word, Powerpoint Outlook , And Excel
  • Certified In CPR And Babysitting
  • Georgia's Best Certification
  • Human Development Resources
  • Customer Service
  • Computer Skills
  • Inbound and Outbound Calling
  • Microsoft Office
Professional Experience
11/2021 to 11/2021
Customer Service Representative Xylem Inc. Portland, OR,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
  • Provided primary customer support to internal and external customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Responded to customer requests for products, services and company information.
  • Provided information regarding charge accounts and loyalty programs.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Consulted with outside parties to resolve discrepancies and create expert solutions.
  • Communicated with vendors regarding backorder availability, future inventory and special orders.
  • Developed community reputation through commitment to customer satisfaction and strong client relationships.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
  • Leveraged sales expertise to promote products and capitalized on upsell opportunities.
  • Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
  • Promoted available products and services to customers during service, account management and order calls.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Cultivated customer loyalty, promoted repeat business and improved sales.
05/2021 to 07/2021
Janitorial Associate Beck Facility Services Fayetteville, GA,
  • Cleaned building floors by sweeping, mopping, scrubbing and vacuuming.
  • Mixed, used and properly stored hazardous chemical cleaners to reduce risk of injury or illness.
  • Completed routine floor maintenance, including stripping, sealing and finishing.
  • Followed procedures for use of chemical cleaners and power equipment to prevent damage to floors.
04/2019 to 12/2020
Cabin Service Agent Menzies Aviation Houston, TX,
  • Maintained high standard of cleanliness and personal appearance to promote sense of professionalism and passenger confidence in crew.
  • Clearly explained and demonstrated safety and emergency procedures to passengers prior to takeoff.
  • Attended workshops and trainings in customer service, conflict resolution tactics and safety procedures to keep abreast of all new requirements and procedures.
  • Inspected interior of aircraft prior to, during and after flights to make sure emergency equipment was in place.
  • CLEAN and Sanitize passenger seats and lavatories
  • Restock Magazines, Safety cards,Bedding and other in-flight necessities
  • Assist Passengers with recovery of forgotten or misplaced personal items.
  • Ensure Secure environment through inspecting planes for potential safety threats.
  • Answered passengers' questions and provided solutions to issues arising during flights.
  • Ensured aircraft and passenger compliance with policies, procedures, regulations and safety guidance.
  • Greeted passengers, assisted with carry-on baggage stowage, and delivered onboard announcements.
  • Completed paperwork, recognizing discrepancies and promptly addressing for resolution.
01/2017 to 09/2018
HOUSEKEEPER Silverado Senior Living Bellevue, WA,
  • Worked on cleaning team to service hotels, offices and other commercial buildings.
  • Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
  • Hand-dusted and wiped down office furniture, fixtures and window sills to keep areas clean and comfortable.
  • Verified cleanliness and organization of storage areas and carts.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows and dusting.
  • Responded to requests from patrons for linens and toiletries.
Expected in to to
No Degree: Early Childhood Education Program
Warren Technical College - Chamblee, GA,
Expected in 05/2014 to to
High School Diploma:
Columbia High School - Decatur, GA

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Resume Overview

School Attended

  • Warren Technical College
  • Columbia High School

Job Titles Held:

  • Customer Service Representative
  • Janitorial Associate
  • Cabin Service Agent


  • No Degree
  • High School Diploma

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