customer service representative resume example with 8+ years of experience
JessicaClaire
Montgomery Street, San Francisco, CA94105609 Johnson Ave., 49204, Tulsa, OK
Home: (555) 432-1000
Cell:
resumesample@example.com
:
Summary
Hardworking [Type] team member comfortable moving heavy loads manually or with equipment such as forklifts and overhead cranes. Punctual, reliable and dedicated to teamwork. Great maintenance and repair skills with training in [Area of expertise]. Proactive individual with great organizational skills. Energetic and responsible approach over [Number] years working in fast-paced [Type] environments. Trusted to handle high-value for fragile merchandise.
Skills
Warehouse functions
Materials management experience
Product packaging
Materials transport
Safety and compliance
Supervisory experience
Excellent with numbers
Budget controls
Employee Team Supervision
Supplies inventory
Safety standards
Purchasing management
Customer care
Mentoring and training
Experience
Customer Service Representative, 10/2019 to 09/2020 Xylem Inc. – Phoenix, AZ,
Re-stocked, organized and arranged service and food stations.
Packaged and stored food products appropriately to ensure proper handling and preservation.
Maintained clean and sanitized work area in accordance with food safety guidelines, avoiding cross-contamination of raw and prepared food products.
Cleaned utensils, dishes and glasses for customer use.
Stored perishable food items in freezer or refrigerator to protect food from spoilage.
Organized ingredients and restocked supplies to prepare for busy periods.
Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
Cross-trained in other kitchen positions to support team and meet customer needs.
Added garnishes and other finishing touches to improve plating presentation.
Followed recipes and customer requests to prepare high-quality, delicious meals.
Monitored and recorded temperatures of food, storage, and service areas to maintain established, regulatory guidelines.
Achieved cost-savings by developing functional solutions to [type] problems.
Maintained updated [Type] knowledge through [Task] and [Task].
Leveraged [software] to input and compile data gathered from various sources.
Exceeded customer satisfaction by finding creative solutions to problems.
Provided excellent service and attention to customers when face-to-face or through phone conversations.
Motivated and encouraged team members to communicate more openly and constructively with each other.
Warehouse Lead, 08/2014 to 09/2019 Rush Enterprises – Cincinnati, OH,
Scanned products to provide accurate tracking using [Type] warehouse management system.
Reviewed work orders to determine work assignments and material and equipment needs.
Used daily production sheets or work tickets to accurately record quantity of units handled and moved.
Protected company inventory by maintaining and organizing storage areas.
Tracked parcel movement using hand-held scanners and daily production sheets to keep records accurate.
Transported more than [Number] materials pallets between storage and production areas each day.
Reviewed production schedule, customer orders, work orders and requisitions to determine items to be moved, gathered or distributed.
Organized efficient daily work plans based on oral instructions and written directions to meet challenging objectives.
Sorted cargo for accurate shipment to target locations, preventing unnecessary delays and promoting productivity.
Removed damaged products from outgoing shipments during final inspections.
Palletized boxes to streamline movement and shipment.
Staged and sorted products for loading.
Led and complied with safety and wellbeing efforts on assigned shift.
Maintained inventory records with timely updates.
Juggled shift duties, prioritizing immediate tasks to streamline operations.
Completed daily document logs to track shipments and inventory.
Moved inventory items using forklift equipment safely to prevent accidents and mishaps.
Reported to [Job title], providing updates on anticipated task completion times to maintain timeline accountability.
Packaged finished products for shipping by shrink-wrapping, boxing and labeling.
Marked containers with required information or attached identification tags to containers.
Disposed of debris and hazardous materials properly to avoid contamination.
Prepared parcels for mailing using packaging quality standards.
Assembled customer orders from stock and staged completed orders on pallets or shelves.
Operated forklifts, pallet jacks and variety of warehouse mechanical equipment according to safe operating standards.
Sorted and stored perishable goods in refrigerated rooms.
Used computer and company software to enter shipment and inventory records.
Executed and provided process and project visibility to [Direct supervisor title].
Unloaded incoming products off trucks, sorted items in staging area and transported items to final storage locations.
Assembled product containers and crates using hand tools and precut lumber.
Operated forklifts or pallet jacks to transport stored items from warehouse to plant.
Loaded and unloaded trailers with care and efficiency.
Warehouse Associate, 02/2011 to 04/2013 Huckberry – Austin, TX,
Moved boxes, containers and pallets with special-purpose equipment to meet demanding production targets.
Recognized defective material and reported issues to management to facilitate prompt resolution.
Rotated goods in inventory by following “first in, first out” approach to keep shelves organized and well-stocked.
Received, stored and shipped goods and materials.
Eliminated downtime to maximize revenue by providing top product and material delivery quality control.
Received deliveries, scanned packages and updated orders in internal database to enable efficient order processing and fulfillment.
Navigated powered lift trucks safely to move items throughout warehouse and reduce injury risk.
Identified safety hazards and notified management to determine proper resolution of issues.
Education and Training
High School Diploma: , Expected in 06/2010 to Fairdale High School - Fairdale, KY GPA:
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