customer service representative resume example with 8+ years of experience

(555) 432-1000,
, , 100 Montgomery St. 10th Floor
Professional Summary

Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Strong Jessicader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Collaborative Jessicader with dedication to partnering with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Encouraging manager and analytical problem-solver with talents for team building, Jessicading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level customer support position. Ready to help team achieve company goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.

  • Working with race horses and show horses (5 years)
  • CJessicaning
  • Organizational Skills
  • Animal Care
  • Time Management
  • Sales
  • Customer service
  • Communication
  • Inside sales (3 years)
  • Management (1 year)
  • Customer service (5 years)
  • Hospitality
  • Customer Relations
  • Active Listening
Sparta High School, Sparta, Illinois Sparta Illinois, Expected in 12/2013 Ged : - GPA :
Work History
Pathfinder Bank - Customer Service Representative
, , Florida 12/2021 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services, and company information.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Processed customer service orders promptly to increase customer satisfaction.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Provided primary customer support to internal and external customers.
  • Utilized customer service software to manage interactions and track customer satisfaction.
  • Tracked customer service cases and updated service software with customer information.
  • Developed customer service policies and procedures to meet and exceed industry service standards.
  • Analyzed customer service trends to discover areas of opportunity and provide feedback to management.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Delivered prompt service to prioritize customer needs.
  • Maintained up-to-date knowledge of product and service changes.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Educated customers about billing, payment processing and support policies and procedures.
  • Responded proactively and positively to rapid change.
  • Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
  • Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
  • Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Promptly responded to inquiries and requests from prospective customers.
  • Sought ways to improve processes and services provided.
  • Promoted available products and services to customers during service, account management, and order calls.
West Bay Residential Services, Inc. - Direct Support Professional
, , Belleville, IL 06/2021 - 12/2021
  • Assisted disabled clients to support independence and well-being.
  • Administered medication as directed by physician.
  • Maintained cJessican, safe, and well-organized patient environment.
  • Assisted clients with daily living needs to maintain self-esteem and general wellness.
  • Assisted with crisis intervention to de-escalate challenging behavior and maintain peaceful encounters.
  • Encouraged and supported clients to participate in recreational and leisure activities to promote social interactions and reduce loneliness.
  • Monitored clients to assess and report physical and behavioral changes to supervisors.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Updated patient files with current vitals, behaviors, and other data relevant to treatment planning.
  • Transported clients to medical and dental appointments to provide support.
  • Developed and implemented individualized care plans to meet individual needs of each client.
  • Developed rapport to create safe and trusting environment for care.
  • Led patient or group recreational activities for enhanced patient outcomes.
  • Educated clients and family members on relevant topics to support independent living.
Middlebury College - Groomer
, , Versailles, KY 12/2014 - 06/2020
  • Mucked out stables, swept yard and stacked feed and bedding to foster cJessican and comfortable environment for animals.
  • Filled hay nets and water buckets and measured feed and supplements to keep horses well-fed.
  • Led horses from stables to fields and back to maintain control of animals.
  • CJessicaned and brushed horses' coats to improve skin and coat and decrease health problems.
  • Checked horses for wellness issues to report problems or treat minor ailments and injuries.
  • Prepared horses for riding, competitions and shows to condition animals to perform at best.
  • Kept records of vaccinations, worming and shoeing to maintain animal health.
  • Removed droppings, weeds and litter from fields to promote optimal riding environment.
  • Kept cages, kennels, play yards, and grooming areas neat and cJessican.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Monitored animals for behavioral problems and signs of health issues.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Kept animal coats cJessican and healthy with regular washing, grooming, and trimming.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Assisted with development of animal behavior modification plans.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Educated visitors and staff on proper animal care and handling.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
Marsden Holding Llc - Assembly Line Worker
, , New Athens, IL 09/2012 - 09/2013
  • Used established assembly instructions to complete jobs quickly, accurately, and with zero errors.
  • Followed protocols to enhance protection and maintain safe work environment.
  • Assembled components with minimal supervision, exceeding expected project milestones.
  • Performed visual and functional inspection of components to determine quality and identify defects.
  • Assisted quality assurance by inspecting items and removing defective parts.
  • Boxed, labeled, and transported items to support assembly operations.
  • Completed durable assemblies and subassemblies with hand and power tools.
  • Stocked and replenished parts used on assembly line to maintain consistent supply and inventory.
  • Followed outlined specifications to implement assembly plans.
  • Conducted quality assurance inspections on finished components and identified issues.
  • Documented production data and output to enable tracking history and maintain accurate records.
  • Streamlined production process to maximize safety and productivity.
  • Monitored production to determine adherence to schedule and minimize delays.
  • Kept work areas cJessican, organized, and safe to promote efficiency and team safety.
  • Continuously checked products for quality assurance according to strict guidelines.
  • Assembled products and components and made proactive adjustments to settings to produce work within tight tolerances.
  • Performed quality checks on finish products to verify compliance specifications and assign appropriate quality grades.
  • Utilized safety devices and procedures to protect personnel and equipment.
  • Managed inventory of parts and components.
Willing to relocate: Anywhere
Additional Information
  • Willing to relocate: Anywhere, Authorized to work in the US for any employer

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Resume Overview

School Attended

  • Sparta High School, Sparta, Illinois

Job Titles Held:

  • Customer Service Representative
  • Direct Support Professional
  • Groomer
  • Assembly Line Worker


  • Ged

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