LiveCareer-Resume

Customer Service Representative resume example with 4+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Professional Summary

Resilient and passionate customer support professional with extensive experience of 3 years in Technical Support industry. Self aware solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients with patience. Motivated to exceed customer satisfaction and contribute to company success while taking initiation and thriving in an independent remote environment. Specialize in proactive quality, speed, and process optimization with clear communication. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing customer-centric businesses.

Skills
  • Enjoy working in a solid supportive team. Self-sufficient and love the challenge of solving problems and learning new things.
  • An incredible communicator, fluent in written English, as my writing is clear and simple to understand.
  • Takes initiative and have ownership to see things through to completion. Can-do spirit.
  • Eager to take on challenges. Embraces the chance to grow and get better asking questions. Resilient and balanced as my teammates and supervisors have stated.
  • Flourish working independently while supporting my fellow coworkers to get the task at hand completed.
  • Active listener, extremely patient, naturally curious with a strong desire to learn.
  • Empathy and self-awareness to help intuitively and proactively solve potential customer troubles.
  • A problem solver who goes out of their way to help people always.
  • Have many years experience working in Support or Success. I'm super passionate about support and the important role it plays in a company, and am really excited to build a customer-centric career.
Education
DeVry University Miramar, FL, Expected in Bachelor of Arts : Hospitality Administration And Management - GPA :
, Expected in : - GPA :
North Miami Senior High North Miami, FL, Expected in 06/2011 High School Diploma : - GPA :

GPA: 3.5, AP classes and achieved college credits.

  • Member of Bible Club and Drama Club
Certifications
  • ComTIA A+ and CompTIA Network +- 2017
  • Recertified 2020
Work History
Tds Telecom - Customer Service Representative
Kendrick, , 03/2021 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered phone with friendly greeting to create positive inbound calling experience for customers.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
  • Provided Tier 1 and 2 IT support to non-technical internal users through desk side support services.
  • Researched issues through identification of similar past problems and recommended most appropriate solution.
  • Answered over 50 calls per shift to meet fast-paced call center demands. Escalated issues to supervisor for immediate remediation.
Wayne Resa - Remote Inbound Member Care Specialist & Software Tech Support
Detroit, , 02/2018 - Current
  • For Airbnb, Home Depot and Intuit's TurboTax
  • Assisted members with correcting account, service and system issues by educating on required forms and technical processes. Consistently maintained 95% customer service satisfaction ratings through quality control and punctuality.
  • Learned and maintained in-depth understanding of product information, providing knowledgeable responses to diverse questions.
  • Resolved complaints efficiently to satisfy customers and encourage future transactions. Maintaining updated knowledge of internal processes and industry best practices to optimize service delivery.
  • Kept administrative records current and accurate to promote efficiency and team effectiveness in all interactions.
Comcast - Cashier/Server
Dothan, AL, 02/2020 - 09/2020
  • Collaborating with the kitchen and bar staff for prompt and correct delivery of orders while preparing beverages and filled food orders for customers.
  • Delivering a memorable dining experience by resolving all customer issues promptly.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Used POS system to enter orders, process payments, and issue receipts.
Best Buy Mobile - Mobile Sales Consultant
City, STATE, 11/2016 - 12/2017
  • Develop, maintain and communicate strong, up-to-date knowledge of wireless products, accessories, pricing plans and service features. Increasing sales by 15%
  • Handle all aspects of the sale including: customer contracts and warranties, customer payments, cash and credit card/check transactions.
  • Used critical thinking to break down problems, evaluate solutions and make decisions. Leading sales team in delivery of each holiday sale, resulting in higher sales than other branch stores in the district.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Additional Information
  • AWARDS, Computer Technology Certificate CompTIA A+CompTIA Network
Accomplishments
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.
  • Product Promotion - Up-sold products and motivated customers to upgrade current product plans.
  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Supervised team of 30 staff members.
  • Telephone Service - Professionally processed 80+ calls per day, providing information and service to ensure customer satisfaction.
  • Monetary Transactions - Handled cash, check, credit and automatic debit card transactions with 100% accuracy.

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Resume Overview

School Attended

  • DeVry University
  • North Miami Senior High

Job Titles Held:

  • Customer Service Representative
  • Remote Inbound Member Care Specialist & Software Tech Support
  • Cashier/Server
  • Mobile Sales Consultant

Degrees

  • Bachelor of Arts
  • High School Diploma

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