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customer service representative resume example with 5 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Knowledgeable and dedicated customer service professional with extensive experience in Service industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Skills
  • Understanding Customer Needs
  • POS Systems and Ordering Platforms
  • Responding to Difficult Customers
  • Building Customer Trust and Loyalty
  • Data Entry and Maintenance
  • Customer Data Confidentiality
  • Efficient and Detail-Oriented
  • Upbeat and Positive Personality
  • Calm and Professional Under Pressure
  • Customer Account Management
Work History
02/2022 to 08/2022 Customer Service Representative Cintas Corporation | Leominster, MA,
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Recommended products to customers, thoroughly explaining details.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals.
07/2019 to 01/2021 Delivery Department and Service Customer Service Unc Health Care Systems | Holly Springs, NC,

Delivery Department

  • Received multiple customers and business license plates for vehicles purchased from the dealership and thoroughly checked customer's information before handing them the correct license plates to their vehicles.
  • I would answer incoming phone calls regarding the customers license plates and return missed calls if needed and respond to voicemails.
  • Maintain office organization by cleaning and organizing office daily and checking office supply inventory weekly and re-ordering supplies as needed
  • Completed surveys with customers regarding their experience with our employees and their overall experience with Charlie Clark Nissan.

Receptionist

  • I would greet and welcome clients and visitors and create a positive first impression of the company and gather new client information during the initial phone call and initial meeting and maintain confidentiality.
  • I would direct visitors to wait in the lobby while notifying the correct employees of the visitor’s arrival.
  • I would answer incoming phone calls and return missed calls if needed and respond to voicemails.
  • I would collect personal information from new clients and verify and record this information when necessary.

Service customer representative

  • Built strong relationships with clients by following up on previous purchases and suggesting new products.
  • Followed up with customers regarding their previous appointments and their experience, reported issues and escalated those that required further assistance.
  • Scheduled future appointments with our service department.
  • Trained new employees in the department that my employer hired.
  • Greeted customers on site and spoke with them often regarding their necessities and answered any question they had as well as taking phone calls for the service department.
06/2016 to 06/2019 Cashier El Pato Restaurant | City, STATE,
  • Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Restocked and organized merchandise in front lanes.
  • Answered questions about store policies and addressed customer concerns.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Collected and authorized payments of guests.
  • Worked closely with shift manager to solve problems and handle customer concerns.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
Education
Expected in 06/2016 to to High School Diploma | Harlingen South High School, Harlingen, TX, GPA:
Languages
English:
Native or Bilingual
Negotiated:

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Resume Overview

School Attended

  • Harlingen South High School

Job Titles Held:

  • Customer Service Representative
  • Delivery Department and Service Customer Service
  • Cashier

Degrees

  • High School Diploma

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