customer service representative resume example with 5+ years of experience

(555) 432-1000,
Montgomery Street, San Francisco, CA 94105
Professional Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

  • Courteous with Strong Service Mindset
  • Customer Data Confidentiality
  • Customer Retention Strategies
  • Responding to Difficult Customers
  • Call Documentation
  • Calm and Professional Under Pressure
  • Data Entry
  • Google Drive ,Microsoft Excel, Microsoft Outlook
  • Strong Analytical and Problem-Solving Skills
  • Personnel Reports Preparation
  • Company Policies and Procedures Training
  • HR Support
  • HRIS Applications
, Expected in High School Diploma : - GPA :
Addis Ababa University Addis Ababa,Ethiopia, Expected in 06/2019 Bachelor of Arts : Politcal Sciences And International Relation - GPA :

PM- Project Management Addis Ababa University

Ticketing Officer and Customer services-National Aviation

Work History
Palmer Donavin - Customer Service Representative
, , 04/2022 - Current
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Answered constant flow of customer calls with minimal wait times.
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Used company troubleshooting resolution tree to evaluate technical problems and find appropriate solutions.
  • Investigated and resolved customer inquiries and complaints quickly.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Exhibited high energy and professionalism when dealing with clients and staff.
  • Optimized customer support by establishing collaborative service environment.
Mistras Group - Project Coordinator
, , 04/2019 - 12/2021
  • Kept projects on schedule by managing deadlines and adjusting workflows
  • Executed record filing system to improve document organization and management.
  • Liaised between departments to facilitate communication and keep appropriate parties updated on project developments.
  • Supervised multiple projects from project start through delivery by prioritizing needs and delegating assignments.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities and communicate instructions.
  • Built strong relationships with internal and external stakeholders and devised strategies, initiatives and events promoting products and services.
  • Monitored supervisor's work calendar and scheduled appointments, meetings and travel.
  • Performed on-site field surveys and wrote technical narratives to document processes and design changes.
  • Checked compliance of company safety plan and delivered recommendations to address regulatory issues.
  • Reported regularly to managers on project budget, progress and technical problems.
  • Scheduled and facilitated meetings between project stakeholders to discuss deliverables, schedules and conflicts.
  • Maintained open communication by presenting regular updates on project status to customers.
  • Arranged events by overseeing logistics, budgets, venue selection and activity planning.
  • Coached new employees on administrative procedures, company policies and performance standards.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Processed invoices and expenses using QuickBooks to facilitate on-time payment.
  • Maintained staff directory and company policy handbook for human resources department.
  • Performed research to collect and record industry data.
  • Coordinated presentations for customers and project members to detail project scope, progress and results.
  • Tracked hours and expenses to keep project on task and within budgetary parameters.
  • Collaborated with project leaders to comply with accounting needs for project maintenance requirements.
Orgill - Human Resources Clerk
, , 10/2018 - 01/2019
  • Managed tasks from Barcelona as assigned and when there is gap, providers leadership in coordinating input from relevant project offices.
  • Execute administrative tasks and do follow up if flight booking and accommodations for international staff.
  • Compile and update the movement table and share via email and online platform.
  • Facilitates travel and other logistical arrangements for PRO office and IR staff.
  • Prepare daily workers payments according to staffs payment regulations.
  • Administered compensation, benefits and performance management systems and safety and recreation programs.
  • Responded to incoming phone calls and handled sensitive and confidential information with discretion and diplomacy.
  • Filed paperwork, sorted and delivered mail, and maintained office organization.
  • Organized new employee orientation schedules for new hires.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Tracked various statistics and kept detailed records to support human resources department.
English :
Full Professional
Negotiated :
Amharic :
Native or Bilingual
Negotiated :

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Resume Overview

School Attended

  • Addis Ababa University

Job Titles Held:

  • Customer Service Representative
  • Project Coordinator
  • Human Resources Clerk


  • High School Diploma
  • Bachelor of Arts

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