customer service representative resume example with 7+ years of experience

Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000,

Personable, friendly and solution-oriented with experience in service and support. Customer-focused team player offering expertise in conflict mediation, time management and sales. Dedicated to customer loyalty and satisfaction.

Effective representative with years of experience assisting customers using active listening and customer needs assessment to offer targeted solutions. Consistently friendly and professional when handling diverse customer needs in high-volume environments.

Smoothly manage workflow and optimize team strengths to meet service goals. Cheerful and upbeat with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving issues.

  • Customer relations
  • Retail sales customer service
  • Adaptive team player
  • Data evaluation
  • High-energy attitude
  • Problem-solving abilities
  • Conflict mediation
  • Senior leadership support
  • Technologically savvy
  • Product organization
  • Courteous demeanor
08/2017 to Current Customer Service Representative Xylem Inc. | Cartersville, GA,
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • Reviewed account and service histories to identify trends and issues.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
01/2015 to 08/2017 Food Service Team Member National Healthcare Corporation | Bluffton, SC,
  • Kept food storage and preparation equipment in good working order to maximize safety and cost-efficiency of operations.
  • Coordinated optimal guest relations from initial contact through final check-out to boost satisfaction and brand loyalty.
  • Controlled portion sizes and garnishing for optimal cost controls.
  • Maximized food quality by closely monitoring shipments, preparation and food handling by team members.
  • Maintained operations in full compliance with alcohol service standards and legal requirements to prevent incidents of overserving or underage drinking.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
  • Monitored inventory and promptly reported food items requiring reorder.
  • Received food orders from individuals and explained offerings.
  • Cleaned utensils, dishes and glasses for customer use.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Maintained order and cleanliness of work areas to conform with health codes.
  • Resolved customer concerns and relayed relevant information to supervisor.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
04/2013 to 10/2014 Preschool Teacher Spring Education Group | Exton, PA,
  • Organized and led activities to promote physical, mental and social development.
  • Identified children in need of extra support for emotional, health-related or developmental concerns and conceived improvement strategies.
  • Incorporated music, art and theater into lesson planning.
  • Maintained daily records of individual activities, behaviors, meals and naps.
  • Controlled classroom environments with clearly outlined rules and positive reinforcement techniques.
  • Observed children to record development.
  • Enhanced sensory abilities by giving children access to numerous textures and shapes.
  • Implemented hands-on, play-based strategies such as games and crafts for experiential learning.
  • Collaborated with colleagues on developing new classroom projects and monthly themes.
  • Collaborated with parents to develop and maintain strong support networks and build rapport to foster seamless communication.
  • Observed children for signs of illness, injury, emotional disturbance, learning disorders and speech problems.
  • Encouraged children to be understanding of others, show good manners and instructed in other social development behaviors.
  • Created and implemented developmentally appropriate curriculum addressing all learning styles.
  • Worked closely with site director, family care workers, classroom teaching team and other specialists.
  • Developed professional relationships with parents, teachers, directors and therapists.
  • Identified early signs of emotional and developmental problems in children.
  • Established indoor and outdoor safe play environments for toddler-age children.
  • Maintained child-friendly environment with access to outdoor activities.
  • Promoted good behaviors by using positive reinforcement methods with children.
  • Taught children foundational skills such as colors, shapes and letters.
  • Observed children, using Anecdotal method to record development, interests and skills.
  • Promoted good behaviors by using positive reinforcement methods.
Education and Training
Expected in | Early Childhood Education Santa Barbara Business College - Bakersfield, Bakersfield, CA GPA:
Expected in 07/2007 High School Diploma | Bakersfield High School, Bakersfield, CA GPA:
  • Customer Service - Researched, calmed and rapidly resolved client conflicts to prevent loss of key accounts.

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Resume Overview

School Attended

  • Santa Barbara Business College - Bakersfield
  • Bakersfield High School

Job Titles Held:

  • Customer Service Representative
  • Food Service Team Member
  • Preschool Teacher


  • Some College (No Degree)
  • High School Diploma

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