LiveCareer-Resume

customer service representative resume example with 8+ years of experience

Jessica
Claire
resumesample@example.com
(555) 432-1000,
, , 100 Montgomery St. 10th Floor
:
Summary

Detailed Client Service Associate known for having great organizational skills. Gifted at working with all types of customers. Looking for a new role where hard work and dedication will be highly valued. Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Report generation
  • Credit card payment processing
  • Report creation
  • Product organization
  • Retail sales customer service
  • Technologically savvy
  • Problem-solving abilities
  • Customer relations
  • Adaptive team player
  • Call Center Operations
  • Sales expertise
  • Office equipment proficiency
Education and Training
High Tech Institute Donelson TN, Expected in 07/2005 Associate of Applied Science : Medical Assisting/X-Ray - GPA :
Experience
50 Floor - Customer Service Representative
Capitol Heights, MD, 08/2020 - 07/2021
  • Assisted customers in making payments on accounts and setting up payment plans.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
Haley Auto Group - Cashier
Roanoke, VA, 08/2019 - 03/2020
  • Operated cash register, collected payments and provided accurate change.
  • Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
  • Wiped down counters and conveyor belt to remove debris and maintain cleanliness.
  • Helped customers find specific products, answered questions and offered product advice.
  • Worked closely with front-end staff to assist customers.
  • Processed sales transactions to prevent long customer wait times.
  • Accepted cash and credit card payments, issued receipts and provided change.
  • Trained new team members in cash register operation, stock procedures and customer services.
  • Wrapped items and bagged purchases properly to prevent merchandise breakage.
  • Verified customer identification for alcohol or tobacco purchases.
  • Received payments for products and issued receipts.
Yale University - Teaching Assistant
Hamden, CT, 02/2013 - 05/2018
  • Supervised children and participated with children in activities.
  • Established positive relationships with students, parents, fellow teachers and school administrators.
  • Kept students safe inside and outside classrooms by proactively monitoring behaviors and tracking student movements, safety hazards and visitors.
  • Provided one-on-one assistance and tutoring to students requiring additional help.
  • Assisted teachers with lesson preparation and curriculum implementation.
  • Helped students master learning concepts through one-on-one and small group tutoring.
  • Promoted student learning by providing individualized and small group support to reinforce classroom topics.
  • Handled clerical duties, managed classrooms and coordinated documents for teachers.
  • Monitored students in class, hallways and cafeteria to supervise, enforce rules and support lead teacher.
  • Prepared lesson materials and visual aids to reinforce lesson concepts.
  • Helped teachers with material generation, lesson plan development, class preparation, scheduling, exam distribution and student mentoring.
  • Distributed classroom materials, pencils, paper and art materials.
  • Supervised students and maintained security throughout school buildings and on field trips.
  • Wiped down desks and gave students hand sanitizer to avoid germ spread.
  • Drove social, emotional, intellectual, and physical development through age-appropriate enrichment activities.
  • Prepared, duplicated and collated teaching materials to help students better understand learning concepts.
  • Graded assignments and tests using answer key, documented results and informed lead teacher of students' performance.
  • Assisted in development screenings to measure students' motor, language, and emotional skills.
  • Delivered instructor support by assisting with curriculum development, administering tests and grading papers.
  • Introduced new learning techniques to improve student comprehension.
Refresh Mental Health - Medical Assistant
Little Rock, AR, 11/2005 - 08/2007
  • Performed preliminary physical tests to accurately record results in patient history summary.
  • Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
  • Interviewed and engaged patients to obtain medical history, chief complaints and vital signs.
  • Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
  • Educated patients about medications, procedures and physician's instructions.
  • Organized charts, documents and supplies to maintain team productivity.
  • Contacted pharmacies to submit and refill patients' prescriptions.
  • Secured patient information and maintained patient confidence by completing and safeguarding medical records.
  • Assessed, documented and monitored vital signs for patients within outpatient setting.
  • Maintained inventory, vaccination and product expiration logs to record updated documentation for tracking purposes.
  • Collaborated with local pharmacies to resolve and clarify issues with patient medication.
  • Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.
  • Followed principles of asepsis and infection control to meet patient safety guidelines.
  • Partnered with healthcare and administrative staff to create patient-centered, inviting and supportive environment for patients and families.
  • Administered rapid tests for COVID and strep to help clinical staff assess conditions.
  • Contributed to office operations by triaging patients by severity of medical complaint.
  • Coordinated and executed medical waste disposal according to governmental and organizational standards.

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Resume Overview

School Attended

  • High Tech Institute

Job Titles Held:

  • Customer Service Representative
  • Cashier
  • Teaching Assistant
  • Medical Assistant

Degrees

  • Associate of Applied Science

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