customer service representative resume example with 8+ years of experience

Jessica Claire
  • Montgomery Street, San Francisco, CA 94105 609 Johnson Ave., 49204, Tulsa, OK
  • Home: (555) 432-1000
  • Cell:
  • :
Professional Summary

Knowledgeable and dedicated customer service professional with extensive experience in a fast-paced industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Focused customer relations professional skilled in lead generation, customer relationship development and sales. Accomplished in providing unsurpassed support to demanding customers. Offering 7 years of experience in related roles, as well as passion for improving service delivery, enhancing knowledge and exceeding expectations. Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Experienced Retail Sales Associate with 7 years of customer service working in dynamic, fast-paced environments. Excellent interpersonal skills and outgoing personality. Committed to developing long-term relationships to foster recurring business and guarantee customer satisfaction. Personable Customer Service professional offering over 7 years of experience resolving account and service concerns for retail customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.


Received Honor Roll

100% Attendance

GPA 4.0
Graduation Date January 2021

  • Report preparation
  • International sales support
  • Credit card processing
  • Retail store support
  • Creative problem solving
  • Stocking and replenishing
  • Refunds and exchanges
  • Product upselling
  • Cash register operations
  • POS Systems
  • Liquor Law Compliance
  • Drawer Management
  • Bagging and Packaging
  • Product and Service Sales
  • ID Verification
  • Maintaining Store Appearance
  • Retail Merchandising
  • Cleaning and sanitizing
  • Purchase assistance
  • Basic math skills
  • Exemplary communication
  • Safe verifications
  • Receipt and refund issuance
  • Spirit, wine and beer expertise
  • Cash balancing
  • Order taking
  • Coupons and gift cards
  • Money handling
  • Shelf-cleaning
  • Cash register skills
  • Payment processing
  • Cash Handling
  • Store merchandise stocking
  • Inventorying products
  • Checkout consistency
  • Point-of-sale system operation
  • Question responses
  • Sales expertise
  • Complaint resolution
  • Medical terminology knowledge
  • Money handling abilities
  • Staff education and training
  • Good listening skills
  • Customer assistance
  • Payment collection
  • Stocking and Replenishing
  • Point of Sale Knowledge
  • Identification Checks
  • Cash Drawer Management
  • Merchandise Restocking
  • Cash Register Operation
  • Refund Handling
  • Product Restocking
  • Currency Sorting
  • Cleanliness
  • Cash register systems
  • Merchandising familiarity
  • Payment accepting
  • Friendly demeanor
  • Currency counting
  • Staff Training
  • Good telephone etiquette
  • Cleaning procedures
  • Guest inquiries
  • Bagging assistance
  • Written and verbal communication
  • Customer Relations
  • Product knowledge
  • Cash report creation
  • Time management skills
  • Heavy lifting
  • Adaptability
  • Multi-tasking ability
  • Customer direction
Work History
Customer Service Representative, 05/2013 to Current
50 FloorNewport News, VA,
  • Identified opportunities to streamline processes by targeting areas of inefficiency and implementing improvements.
  • Trained, oversaw and mentored new team members to strengthen performance and job expertise.
  • Boosted team spirit and performance by communicating clear service expectations and quality goals to each team member.
  • Engaged clients in person and over phone to answer questions and address complaints.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction 100%.
  • Maintained up-to-date knowledge of product and service changes.
  • Improved operational efficiencies while managing customers requests, store inventory, transactions, new purchase orders and pricing needs.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Operated POS system to itemize and complete average of 75% customer purchases.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Processed POS transactions, including checks, cash and credit purchases or refunds.
  • Requested official identification for liquor and ciagarette purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Counted cash in register drawer at beginning and end of shift.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Assisted customers by answering questions and fulfilling requests.
  • Arranged paper and electronic payment records to maintain well-organized fill systems and recordkeeping compliance.
  • Prepared and submitted end-of-shift reports using POS software.
  • Mentored new team members on POS system operation, customer service strategies and sales goals.
  • Increased sales 100% by offering advice on purchases and promoting additional products.
  • Educated customers on promotions to enhance sales.
  • Helped over 500 guests every day by processing payments, monitoring reward accounts and resolving service concerns.
  • Served needs of more than 500 customers in busy fast-paced environment.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Reviewed weekly sales circulars and monitored price changes.
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
  • Checked bills with counterfeit pens and examined coins to spot and refuse foreign currency.
  • Checked prices for customers and processed items sold by scanning barcodes.
Auditor, 01/2013 to 05/2013
Carmax, Inc.Miami Lakes, FL,
  • Coordinated, managed and implemented projects for auditor and examiner evaluations.
  • Completed audit papers by thoroughly documenting audit tests and findings.
  • Gathered and analyzed financial data to determine improvement efforts.
  • Prepared working papers, reports and supporting documentation for audit findings.
  • Performed strategic planning, execution and finalization of audits.
  • Complied with federal, state and local requirements.
  • Facilitated financial and operational audits, working with internal and external managers to communicate recommendations or issues surrounding audits.
Fragrance Sales Associate, 11/2012 to 05/2013
Macy'sCity, STATE,
  • Managed efficient cash register operations, including scanning items, processing payments and issuing receipts.
  • Assisted customers by answering questions and fulfilling requests.
  • Met and exceeded upsell goals by highlighting target merchandise with strategic promotional approaches.
  • Educated customers on promotions to enhance sales.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Organized store merchandise racks and displays to promote and maintain visually appealing environments.
  • Issued receipts and processed refunds, credits, or exchanges.
  • Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Greeted customers and helped with product questions, selections, and purchases including in-store and e-service transactions.
  • Assisted customers with signing up for store loyalty programs and provided details about key benefits.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Listened to customer needs and desires to identify and recommend optimal products.
  • Answered questions about store policies and concerns to support positive customer experiences.
  • Checked prices for customers and processed items sold by scanning barcodes.
  • Worked with diligence to regularly meet or exceed special targets, including credit card applications, special donations and specific product promotions.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
Diploma: Medical Assistant, Expected in 01/2020 to UEI College - Phoenix, AZ,
High School Diploma: , Expected in to Brookshire International - Phoenix, AZ,
Additional Information
  • GPA 4.0
  • Honor Roll student
  • 100% Attendance

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Resume Overview

School Attended

  • UEI College
  • Brookshire International

Job Titles Held:

  • Customer Service Representative
  • Auditor
  • Fragrance Sales Associate


  • Diploma
  • High School Diploma

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