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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Summary

Reliable Customer Service Representative with extensive track record in demanding sales and account management environments. Strong presenter, communicator and problem solver working effectively and productively with diverse customers and individual needs. Proven expertise in insurance products, service and customer needs. Familiar with analyzing documentation, liaising between parties and handling both routine and complex issues each day. Able to identify and resolve concerns while promoting new products and meeting sales objectives. Cheerful and upbeat employee with history of exceeding customer and patron expectations. Calm and composed in stressful situations with successful record of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Expert at finding win-win solutions. Detail-oriented approach to resolving CRM issues. Friendly and efficient person devoted to maximizing customer satisfaction with exceptional service and support. Knowledgeable regarding high standards with strong skill in retaining product and service information to provide effective issue resolution. Skilled in promoting sales to increase revenue while addressing diverse issues. Hardworking person accustomed to fast-paced jobs call center environments. Quickly and effectively understands, documents and resolves customer concerns, driving satisfaction while meeting demanding business objectives. Well-versed in Agriculture standards and best practices.

Skills
  • Report creation
  • Report generation
  • Credit card payment processing
  • Office equipment proficiency
  • Customer relations
  • High-energy attitude
  • Shipping and receiving understanding
  • Stockroom procedures
  • Quality control
  • Project management abilities
  • Process optimization
  • Adaptive team player
  • Product organization
  • Store maintenance
  • Sales expertise
  • Problem-solving abilities
  • Freight operations
  • Microsoft Office expertise
  • Schedule mastery
  • In-store support
  • Retail sales customer service
  • Courteous demeanor
Experience
Elior North America | Chadron, NECustomer Service Representative08/2020 - Current
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Created and implemented process improvements to reduce workloads and bolster callback efficiency.
  • Evaluated customer account information to assess current issues and determine potential solutions.
  • Documented conversations with customers to track requests, problems and solutions.
  • Educated customers on special pricing opportunities and company offerings.
  • Fielded customer complaints and queries, fast-tracking them for problem resolution.
  • Delivered service and support to each customer, paving way for future business opportunities.
  • Set up and activated customer accounts to maintain QA satisfaction levels.
  • Consulted with customers to determine best methods to resolve service and billing issues.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
McCook Humane Society | McCook, NEAnimal Caretaker04/2020 - Current
  • Followed consistent safety procedures, including maintaining visible pet identification and checking tags to minimize care errors.
  • Stayed on top of housekeeping requirements such as laundry, sweeping and disinfection during slow periods.
  • Euthanized sick or aging animals to maintain stock health.
  • Adhered to all pet care plans, medication requirements and dietary restrictions while providing care.
  • Monitored safety and security of every animal to prevent injuries from other animals or environmental hazards.
  • Offered every owner exceptional customer service and support as well as top-notch care to each animal.
  • Washed, groomed and trimmed each animal to enhance coat health.
  • Prepared food and formulas to meet individual needs of animals under care with safe and nutritious meals.
  • Observed animals and conducted examinations to identify signs of injury, illness or disease.
  • Assisted grooming staff with nail clipping, fur blow drying and combing out matted fur during high-volume periods, including holidays.
  • Collected and documented animal information such as weight, size, physical condition and food intake.
  • Removed animal waste from kennels, runs and exercise areas, placing in trash receptacles or in-ground septic systems.
  • Bathed animals to remove dust, debris or contaminants and maintain wellbeing.
  • Treated basic wellness issues such as superficial wounds and called in veterinarian assistance for more complex concerns.
  • Supported animal health by keeping all areas clean, neat and properly sanitized.
  • Unloaded and organized supplies and product inventory to maximize team efficiency.
Family Ranch | Culbertson, NERanch Laborer01/2010 - Current
  • Assisted with land preparation and analysis by taking samples of soil and crops.
  • Checked fields for rocks or other obstacles to prepare land for tilling and physical preparation for spring planting.
  • Assisted distribution of tools, materials and equipment to skilled workers.
  • Trained more than 10 horses in basic commands and special routines during Summer month's.
  • Broke in new horses with diligent and patient approach focused on building trust and obedience.
  • Fed and watered over 100 cow calf pairs daily, closely monitored behavior and noted health changes.
  • Branded over 100 calves in a days work, working towards humane and safe treatment of animals according to strict farm guidelines.
  • Maintained and repaired farming equipment to provide consistent usability, prime operational condition and alleviate downtime.
  • Operated trucks, tractors and other large farm equipment to distribute feed to animals, move supplies and transport stock.
  • Organized new stock arrivals by size, color and age to facilitate health examinations and breeding program.
  • Patrolled holding habitats and grazing areas to monitor animal safety and make timely repairs to equipment, gates and pens.
  • Used all-terrain vehicles to patrol expansive land holding, pastures, and grazing areas to monitor animal activities.
  • Examined animals to detect illnesses, injuries or disease, as well as monitor both anticipated and undesirable physical changes.
  • Maintained stock health with proactive grooming, clipping, trimming, parasite control, castration and shearing.
  • Cleared and maintained irrigation ditches for adequate water flow, dust suppression and crop growth.
  • Identified pests, weeds and plants to determine appropriate selection of pesticides and fertilizers.
  • Cultivated soil on designated areas of land to refine and prepare for planting.
  • Updated records with data about animal growth, feeding patterns, costs and behaviors.
Schmicks Market | McCook, NEDeli Associate07/2020 - 08/2020
  • Received new inventory and rotated stock by dates to keep items fresh and usable.
  • Worked with customers placing large or specialized orders, providing samples and recommendations and responding to requests.
  • Communicated effectively with deli counter customers to answer questions and make recommendations.
  • Created aesthetically pleasing food arrangements for special orders and party trays.
  • Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.
  • Stored perishable food items in freezer or refrigerator to protect food from spoilage.
  • Cleaned utensils, dishes and glasses for customer use.
  • Organized ingredients and restocked supplies to prepare for busy periods.
  • Stayed calm and professional in all situations and resolved conflicts to customer satisfaction.
  • Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.
  • Checked and recorded temperatures of refrigerator and freezer daily to verify proper working conditions.
  • Used mental math and available tools to total materials needed, costs and payment due quickly and efficiently.
  • Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices.
  • Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.
  • Cross-trained in other kitchen positions to support team and meet customer needs.
  • Assessed customer needs, including food allergies and suggested additional menu items as appropriate.
  • Updated displays, cases and other customer-facing areas to increase sales of special items.
  • Made orders by slicing, weighing, packaging and pricing meats and cheeses.
Education and Training
Hitchcock Co Jr/Sr High School | Trenton, NEHigh School Diploma05/2019
Chadron State College | Chadron, NEBachelor of Science in Rang Land Management, Ag BusinessExpected in 05/2023
Accomplishments

Barrel Racing

Horse Training

FFA Member/Graduate

FBLA Member

College Studen

High school graduate

College Rodeo Member

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Resume Overview

Companies Worked For:

  • Elior North America
  • McCook Humane Society
  • Family Ranch
  • Schmicks Market

School Attended

  • Hitchcock Co Jr/Sr High School
  • Chadron State College

Job Titles Held:

  • Customer Service Representative
  • Animal Caretaker
  • Ranch Laborer
  • Deli Associate

Degrees

  • High School Diploma
    Bachelor of Science in Rang Land Management, Ag Business

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