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customer service representative resume example with 6 years of experience

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Jessica Claire
, , 100 Montgomery St. 10th Floor (555) 432-1000, resumesample@example.com
Summary

Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.

Skills
  • Customer Service
  • Industry Regulations Knowledge
  • Staff Training
  • Product Sales
  • Case Management Experience
  • Care Plan Assessment
  • Appointment Scheduling
  • Charting and Documentation
  • Nutrition
  • Cleaning and Sanitizing
  • Care Documentation
  • Restocking Supplies
Experience
06/2020 to 07/2022 Customer Service Representative Rentokil Initial | Minneapolis, MN,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Set up and activated customer accounts.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
  • Escalated customer concerns, issues and requirements to supervisors for immediate rectification.
  • Educated customers on special pricing opportunities and company offerings.
  • Informed customers about billing procedures, processed payments and provided payment option setup assistance.
  • Assisted customers with making payments or establishing payment plans to bring accounts current.
  • Maintained knowledge of current promotions, exchange guidelines, payment policies and security practices.
  • Upheld quality control policies and procedures to increase customer satisfaction.
  • Fielded customer complaints and queries, fast-tracking for problem resolution.
12/2019 to 07/2020 Cafe Worker Yale-New Haven Health | Waterford, CT,
  • Interacted pleasantly with customers and offered assistance to find needed items.
  • Rang up orders on cash register to process cash, credit card and personal check payments.
  • Rotated stock items and ingredients to maintain freshness.
  • Offered support to other stations during high-volume shifts to maintain optimal coverage and meet customer needs.
  • Assisted cook with prep work by cutting vegetables and preparing side dishes and salads.
  • Served patrons food from counters and steam tables.
  • Served customers by phone to take orders and answer product or service questions.
  • Investigated and resolved customer complaints concerning food quality and service.
  • Reviewed daily task list with employees and assigned tasks for completion.
  • Coordinated maintenance and repair of food service equipment.
  • Monitored actions of staff and customers to uphold health and safety standards.
  • Prepared dishes in fast-paced environment working with teammates to maintain high customer satisfaction rate.
  • Followed established procedures and requirements for safe food handling, storage and service.
  • Operated grills, fryers and broilers to cook items to quality guidelines.
  • Wrapped, dated and labeled food items in storage for safety and freshness.
03/2017 to 11/2018 Customer Service Representative Cvs Health | Temecula, CA,
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • Demonstrated excellent communication skills in resolving product and consumer complaints.
  • Developed strong customer relationships to encourage repeat business.
  • Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
02/2015 to 11/2016 Ellicott Center Dietary Aid | City, STATE,
  • Cleaned and sanitized kitchen, dining and utility areas to promote healthy environment.
  • Set up trays and food service carts to deliver food to residents.
  • Helped with meal prep for daily meals, following strict sanitation and food handling guidelines
  • Served food and snacks according to planned menu and patients' diet orders.
  • Served specific meals to patients with special dietary needs.
  • Served food and beverage items to residents, meeting therapeutic diets.
  • Cleaned and maintained dining room during and after each meal service.
  • Stocked food and other supplies for main kitchen and units.
  • Engaged with residents to provide positive and enriching experiences.
  • Followed dietary procedures in accordance with established policies.
  • Set tables before patients arrived to maintain meal plan productivity.
Education and Training
Expected in 06/2016 to to High School Diploma | Buffalo Academy of Science Charter School , Buffalo, NY, GPA:

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Resume Overview

School Attended

  • Buffalo Academy of Science Charter School

Job Titles Held:

  • Customer Service Representative
  • Cafe Worker
  • Customer Service Representative
  • Ellicott Center

Degrees

  • High School Diploma

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