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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Competent customer service associate driven to exceed sales goals and build long-term relationships with customers. Facilitate positive experiences through high-quality customer care and prompt resolution of complaints and issues. Well-qualified and proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments.

Skills
  • Order fulfillment
  • Credit card processing
  • International sales support
  • Report preparation
  • Stocking and replenishing
  • Good listening skills
  • Money handling abilities
  • Good communication skills
Work History
01/2020 to 03/2020Customer Service RepresentativeFamily Dollar Stores Inc. | Hammond, IN
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Responded to customer requests for products, services and company information.
  • Handled daily credit and cash transactions for customers with accuracy and speed.
  • Resolved customer complaints and maintained clean and tidy checkout area.
  • Maintained reports of transactions and greeted customers when entering and leaving establishment.
  • Educated customers on promotions to enhance sales.
  • Maintained current knowledge of store promotions and highlighted sales to customers.
  • Counted cash in register drawer at beginning and end of shift.
  • Restocked, arranged and organized merchandise in front lanes to drive product sales.
  • Requested official identification for tobacco purchases and verified details, consistently meeting strict legal standards of underage sales.
  • Helped customers manage large purchases by collecting items from shelves and storage locations.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Checked identification for proof-of-age and refusing alcohol and tobacco sales to underage customers.
  • Used POS system to enter orders, process payments, and issue receipts.
06/2018 to 08/2019CookJerk 2 Go | East Chicago, IN
  • Prevented cross-contamination from utensils, surfaces and pans when cooking and plating meals for food allergy sufferers.
  • Maintained efficiency and flow of kitchen by helping complete tasks.
  • Worked on salads, desserts and meat preparation to increase kitchen speed.
  • Limited portion sizes and used garnishes to control food costs.
  • Adapted menus to changing seasons and supply inventories to decrease food waste.
  • Prepared food items to meet recipes, portioning, cooking and waste control guidelines.
  • Increased kitchen efficiency by cleaning work area regularly.
  • Distributed food to wait staff quickly to provide excellent customer satisfaction.
  • Prepared cooking supplies, ingredients and workstations when opening and closing kitchen.
  • Removed expired food and beverages from storage and reviewed inventory for upcoming expirations dates.
  • Washed, peeled and cut various fruits and vegetables to prepare for serving.
  • Supported waitstaff and other team members in completing tasks.
  • Worked closely with head chef to create banquet menu for wedding guests.
  • Worked with chef to prepare daily food specials and other supplies.
06/2017 to 11/2018MaintenanceMcdonalds Corp. | Hammond, IN
  • Worked with building managers to assess ongoing needs and plan preventive maintenance and cleaning schedules.
  • Removed dirt and lubricated machinery shafts, bearings and gears as part of regular maintenance.
  • Used time management and efficient cleaning methods to meet deadlines.
  • Ordered and stocked cleaning supplies based on current workload and upcoming jobs.
  • Cleaned and lubricated parts to keep equipment operating at peak performance.
  • Sanitized restrooms using such chemicals as ammonia to reduce spread of germs.
  • Maintained, utilized, tracked and reported inventory of various products, tools and equipment.
  • Performed plumbing repairs to provide consistent facility upkeep and prevent property damage from water.
  • Properly handled, transported and disposed of recycled materials.
  • Followed safety precautions to avoid personal injury and provide safe work environment.
  • Followed instructions, both orally and written regarding daily job tasks and duties.
  • Removed trash and cleaned areas to keep buildings neat and organized for personnel and visitors.
02/2016 to 05/2017Grocery BaggerFresh County Market | East Chicago, IN
  • Used pallet jacks and hand trucks to move merchandise to sales floor for stocking.
  • Helped customers get groceries to vehicles.
  • Removed trash, swept and mopped floors for professional appearance.
  • Collected carts from parking lot and designated returns.
  • Retrieved items for customers and verified prices.
  • Bagged merchandise carefully to prevent damage of delicate items such as bread and eggs.
  • Willingly took on extra hours and shifts during busy periods to meet tight shipping deadlines.
  • Maintained neat, clean and safe workspace to avoid hazards and increase safety.
Education
06/2008High School DiplomaRichards Career Academy, Chicago, iN
BusinessIndiana Tech Law School, Fort Wayne, IN
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Resume Overview

Companies Worked For:

  • Family Dollar Stores Inc.
  • Jerk 2 Go
  • Mcdonalds Corp.
  • Fresh County Market

School Attended

  • Richards Career Academy
  • Indiana Tech Law School

Job Titles Held:

  • Customer Service Representative
  • Cook
  • Maintenance
  • Grocery Bagger

Degrees

  • 06/2008 High School Diploma
    Business

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