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Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • Home: (555) 432-1000
  • Cell:
  • resumesample@example.com
Summary

Thorough Service Technician eagerly pursuing a service role to utilize financial skill and in-depth knowledge of troubleshooting and repair. Skilled in handling multiple work orders with efficiency and a focus on quality. Known for an excellent work ethic and a continuous drive to acquire new service and repair skills.

Skills
  • Troubleshooting and analysis
  • Troubleshooting skills
  • Testing and analysis
  • Client relationship management
  • Hand tool expertise
  • Project oversight
  • Customer relations
  • Good at following instructions
  • Flexible work schedule
  • Deadline driven
  • Team player
  • Solid communication skills
  • Financial management and reporting
  • Strong interpersonal skills
  • Quality control
  • Friendly and hardworking
  • Leadership
  • Strong work ethic
  • Contract development and management
  • Strong communication skills
  • Lifting up to 100 lbs
  • Exceptional problem solver
  • Basic math skills
  • Good verbal/written communication skills
  • High school diploma
  • Safety understanding
  • Customer service skills
Experience
Customer Service Representative, 10/2020 to Current
Cort Business ServicesMemphis, TN,
  • Assessed customer needs and upsold products and services to maximize sales.
  • Escalated customer concerns, store issues and inventory requirements to supervisors.
  • Educated customers on special pricing opportunities and company offerings.
  • Cultivated impactful relationships with customers and drove business development by delivering product knowledge.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Asked probing questions to determine service needs and accurately input information into electronic systems.
Service Technician, 07/2018 to 09/2020
Performance Food GroupBuffalo, MO,
  • Operated a diverse range of mechanical and manual servicing equipment.
  • Provided information to customers regarding inspection findings and outlined repair or service options.
  • Adhered to all company and OSHA defined protocols for workplace safety.
  • Executed maintenance tasks and handled chemicals and solutions in alignment with safety standards.
  • Demonstrated in-depth understanding of company policies and products.
  • Performed tasks such as Customer Interaction, working with teams to resolve issues and solving several customer disputes.
Customer Service Representative, 01/2018 to 06/2018
Cort Business ServicesSaint Charles, MO,
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Assisted customers with sales transactions in a timely manner to guarantee high level of customer service.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Sought opportunities to up-sell and add-on additional merchandise.
  • Completed diverse tasks on daily basis to serve customer needs, including processing and issuing money orders, managing returns and exchanges, and logging daily shipments.
  • Cross-trained on store service  and customer service roles in order to provide skilled back-up for customer-facing teams.
  • Contributed to team success by filling in on cashier duties, providing product assistance, merchandising shelves and cleaning customer areas.
  • Resolved escalated customer issues quickly to drive client retention.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Consulted with upset customers to determine best methods to resolve service and billing issues.
  • Prepared and sold broad range of customized merchandise to individuals and commercial accounts.
  • Greeted customers to help facilitate friendly services, interfaced with customers to determine service needs, and accurately input orders into electronic systems.
  • Completed continuing education and training programs for professional development.
  • Replenished shelves to maintain adequate merchandise levels.
Shift Manager, 07/2017 to 01/2018
Energy TransferAmbia, IN,
  • Mentored and supported new employees to maximize team performance.
  • Trained and supervised staff members.
  • Documented receipts, employee hours and inventory movements.
  • Enhanced operations and boosted efficiency through employee training and coaching, as well as the creation of day-to-day work schedules and assignments.
  • Positioned skilled staff in key areas throughout shift to ensure optimal productivity of the overall department.
  • Upheld company standards and compliance requirements for operations and cleanliness of all areas.
  • Helped employees operate productively and stay on task to meet business and customer needs.
  • Communicated store policy violations to the leadership team in a timely manner.
  • Answered customers' questions and addressed problems and complaints in person and via phone.
  • Maintained visually appealing and effective displays for the entire store.
  • Recommended, selected and helped locate merchandise based on customer needs and desires.
  • Performed store opening duties, including counting cash drawers and checking all equipment for proper functioning.
  • Managed quality communication, customer support and product representation for each client.
  • Confirmed that appropriate changes were made to resolve customers' problems.
  • Expressed appreciation for patronage, inviting and encouraging customer return visits.
  • Maintained up-to-date knowledge of store policies regarding payments, returns and exchanges in order to provide speedy and accurate service to each customer.
  • Processed all sales transactions accurately and in a timely fashion.
  • Communicated with supervisors on frequent basis to escalate customer concerns, store issues and inventory requirements.
  • Managed accurate and adequate cash stock and inventory balances.
Education and Training
High School Diploma: , Expected in 2018
Era Independent School District - Era, TX
GPA:

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Resume Overview

School Attended
  • Era Independent School District
Job Titles Held:
  • Customer Service Representative
  • Service Technician
  • Customer Service Representative
  • Shift Manager
Degrees
  • High School Diploma

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