Customer Service Representative Resume Example

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Jessica Claire
  • , , 100 Montgomery St. 10th Floor
  • H: (555) 432-1000
  • C:
  • Date of Birth:
  • India:
  • :
  • single:
Professional Summary

Hardworking Customer Service Representative with [4] years of experience working with [Product or Service]. Trained in project and time management with extensive knowledge of [Area of expertise] and proven multitasking abilities. Committed to maintaining professional relationships with clients to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty. Bilingual customer service leader with fluency in [french] and [english]. Proven expertise in boosting calling comfort and satisfaction by calmly resolving any concern. Open and clear communication style with good multitasking skills.

  • Complaint resolution
  • Report preparation
  • Credit card processing
  • International sales support
  • Inbound and Outbound Calling
  • CRM
  • Creative problem solving
Work History
Customer Service Representative, 06/2018 to Current
Cosentino's Food Stores Kansas City, MO,
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Cultivated customer loyalty, promoted repeat customers and improved sales.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
  • Preserved revenue streams by utilizing strong communication and negotiation skills, offering refunds as last resort to maintain customer satisfaction.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Collected customer feedback and made process changes to exceed customer satisfaction goals [Number]%.
  • Responded to customer requests for products, services and company information.
International Customer Service Agent, 05/2018 to Current
Hei Hotels & Resorts Chicago, IL,
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Investigated and resolved accounting, service and delivery concerns.
  • Promptly responded to inquiries and requests from prospective customers.
  • Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
  • Quickly and accurately answered customer questions, suggested effective solutions and resolved issues to increase customer satisfaction [Number]%.
  • Described and explained details about [Product or Service] options to inform customers and guide purchasing decisions.
  • Assisted customers by listening closely, finding solutions to problems and making recommendations based on extensive product knowledge.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders and resolve item issues.
  • Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
Breakfast Attendant, 02/2017 to 06/2018
Springhill Suites City, STATE,
  • Resolved guest concerns quickly regarding food selection, beverage availability and freshness.
  • Replenished hot and cold food table and stocked beverage dispensers, plates and utensils, and ice supply.
  • Arranged assortment of pastries, oatmeal and cereals to satisfy diverse appetites and optimize guest experience.
  • Improved guest comfort and satisfaction through personalized service and support.
  • Addressed special allergen-free food requests and worked to improve guest experience.
  • Executed efficient breakfast bar set-up and operations beginning at early hours and finishing prior to check out times.
  • Offered product samples, answered questions and helped customers find items.
  • Provided attentive service and proactively assessed guest needs.
  • Greeted customers and answered any questions.
Employee Assistance Manager, 02/2008 to 03/2011
Biovegemed City, STATE,
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Served as representative in various civic and community functions to further enhance company image and develop additional business.
  • Assessed and aligned compensation packages to market to attract highly qualified applicants for organizational vacancies.
  • Briefed new hires on essential job information, such as company policies, employment benefits and job duties.
  • Reduced workers' compensation claims by instituting corporate safety training program.
  • Developed succession plans and promotion paths for all staff.
High School Diploma: , Expected in 06/2001
Madeleine - Cameroon,
bilingual French

I speak and write fluently french

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Resume Strength

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Resume Overview

School Attended
  • Madeleine
Job Titles Held:
  • Customer Service Representative
  • International Customer Service Agent
  • Breakfast Attendant
  • Employee Assistance Manager
  • High School Diploma

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