Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Well-qualified office assistant proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation and handling payments. Motivated professional Adept at building productive relationships, resolving complex issues and winning customer loyalty. With all my experience in maintaining customer satisfaction and contributing to company success am sure to be an asset for your company.
Skills
Work History
07/2016 to 01/2020Customer Service RepresentativeCowan Systems | Montgomery , AL
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services and company information.
- Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Provided primary customer support to internal and external customers in fast-paced environment.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
09/2016 to 02/2017BDC RepresentativeKen Garff | Fork ,
- Set up appointments with potential and current customers to promote new products and services.
- Used consultative sales approach to understand and meet customer needs.
- Serviced existing accounts on regular basis to maximize revenue.
- Maintained routine communication with clients to assess overall satisfaction, resolve complaints and promote new offerings.
- Branded products through effective salesmanship and maintained long-term relationships with clients.
- Worked alongside retail representatives to boost sales by enhancing product presentations and advertising collateral.
- Networked at events and by phone to expand business profits and revenues.
- Coordinated trade shows and created marketing collateral to reach greater potential customers.
- Proactively managed client correspondence and recorded all tracking and communications.
- Identified prospect needs and developed appropriate responses along with information on suitable products and services.
10/2013 to 05/2016Marketing InternExperian | Scottsdale , AZ
- Helped with planning and hosting of marketing events.
- Collaborated with team members to help expand marketing channels.
- Developed ads targeting specific users for key promotions.
- Stayed updated with latest marketing concepts and techniques.
- Increased brand recognition in target audience through creative promotions and marketing campaigns.
- Assisted with daily administrative duties.
- Provided administrative support to senior staff including creating proposals and organizing documentation.
- Consulted with product development teams to enhance products based on customer data.
- Took detailed notes of progress, processes and industry details to better understand marketing and company protocols.
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Helped incorporate product changes to drive customer engagement and firm profits.
08/2011 to 12/2011Office AssistantRv Retailer | Buda , TX
- Tracked and recorded expenses and reconciled accounts to maintain accurate, current and compliant financial records.
- Kept physical files and digitized records organized for easy updating and retrieval by authorized team members.
- Worked with upper management to complete complex projects on tight budgets within specific timelines.
- Opened and properly distributed incoming mail to promote quicker response to client inquiries.
- Kept business, customer and financial records current and accurate to stay on top of changing information and avoid lost data.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Delivered expert clerical support by efficiently handling wide range of routine and special requirements.
- Ensured business records were accurate by consistently updating customer information.
Education
06/2011High School DiplomaNewark High School, City, State
07/2013Harris School of Business, City, State
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Resume Overview
School Attended
- Newark High School
- Harris School of Business
Job Titles Held:
- Customer Service Representative
- BDC Representative
- Marketing Intern
- Office Assistant
Degrees
- 06/2011 High School Diploma
07/2013
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