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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

PROFESSIONAL Knowledgeable and dedicated customer service professional with extensive SUMMARY experience in Administrative and Support industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results- oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.

Skills
  • Good listening skills
  • Quick learner
  • Computer proficient
  • Conflict resolution
  • Payment processing
  • MS Office proficiency
  • Complaint resolution
  • Professional telephone demeanor
  • Service standard compliance
  • Report preparation
  • Record-keeping strengths
Work History
Customer Service Representative, 06/2019 to Current
Aetna – Houston, United States
  • Entered customer interaction details in ASD to track requests, document problems and record solutions offered.
  • Answered constant flow of customer calls with up to 800 calls in queue per minute.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services and company information.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Compiled customer feedback and recommended service delivery improvements to management.
  • Provided primary customer support to internal and external customers in fast-paced environment.
  • Fielded customer questions regarding available merchandise, sales, current prices and upcoming company changes.
HUMAN RESOURCES GENERALIST, 05/2018 to 12/2018
Enhanced Recovery Company – Jacksonville, FL
  • Worked with senior-level management to create fair and consistent HR policies and procedures.
  • Helped management improve appraisal, counseling and performance optimization techniques to maximize workforce satisfaction and productivity.
  • Stayed current on EEO, ADA and other applicable federal and state policies governing employment.
  • Sorted job applications, vetted candidates and recommended individuals for key positions.
  • Worked with management to devise and update policies based on changing industry and social trends.
  • Participated in unemployment hearings to ensure proper handling of individual cases.
  • Processed all salary changes stemming from merit increases, promotions, bonuses and pay adjustments.
  • Created and implemented the exit and interview program process.
  • Advised top management on appropriate employee corrective actions.
  • Guided clients on how to conduct background checks and verify references.
CSR/OFFICE ADMIN, 08/2012 to 05/2018
Roadmaster Drivers School – Jacksonville, FL, Florida
  • Greeted visitors or callers and handled their inquiries or directed them to the appropriate persons according to their needs.
  • Answered multi-line telephones, taken messages, or transferred calls to appropriate individuals.
  • Used computers for various applications, such as database management or word processing.
  • Operated office equipment, such as fax machines, copiers, or phone systems and arrange for repairs when equipment malfunctions.
  • Managed paper or electronic filing systems, recording information, or maintaining documents, such as attendance records, correspondence, or other material.
  • Collected and deposited money into accounts, disbursed funds from cash accounts to pay bills or invoices, kept records of collections and disbursements, and ensured accounts are balanced.
  • Performed payroll functions, such as maintaining time keeping information and processing and submitting payroll.
  • Created, maintained, and entered information into databases.
  • Made copies of correspondence or other printed material.
  • Scheduled and confirmed appointments for clients, customers, or supervisors.
  • Composed, typed, and distributed meeting notes, routine correspondence, such as presentations, expense, statistical, or monthly reports.
  • Prepared/mailed checks, ordered and dispensed supplies.
  • Learned to operate new office technologies as they are developed and implemented.
  • Trained, assisted staff with computer usage, supervised other clerical staff and provided training/orientation to new staff.
OPERATIONS SPECIALIST, 05/2009 to 09/2011
United States Navy – San Diego, CA
  • Analyzed operational performance to identify pain points and provided actionable solutions to management
  • Supported asset transfers, lender and equity requests, and audit inquiries
  • Served as liaison between certain departments to implement new improvement plans and changes
  • Implemented airfield safety procedures to ensure a safe operating environment for personnel and aircraft operation
  • Received, transmitted, and controlled message traffic
  • Checked military flight plans with civilian agencies
  • Maintained combat information center displays of strategic and tactical information
  • Operates surveillance, tracking and height finding radars (identifying friend or foe)
  • Operated encrypted and non-encrypted long and short radio, telephone equipment
  • Assisted in shipboard navigation through plotting and monitoring ships position using satellites
  • Interpreted and evaluated presentations and tactical situations and make recommendations to CO
  • Applied thorough knowledge of doctrine and procedures applicable to CIC Operations
  • Provided shipboard or shore-based command wide range of technical information and assistance related to anti-surface, anti-warfare, mine warfare navigation
Education
Associate of Arts: Business Administration, 2019
Florida State College At Jacksonville - Jacksonville, FL
High School Diploma: 2007
Sandalwood High School - Jacksonville, FL
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Resume Overview

Companies Worked For:

  • Aetna
  • Enhanced Recovery Company
  • Roadmaster Drivers School
  • United States Navy

School Attended

  • Florida State College At Jacksonville
  • Sandalwood High School

Job Titles Held:

  • Customer Service Representative
  • HUMAN RESOURCES GENERALIST
  • CSR/OFFICE ADMIN
  • OPERATIONS SPECIALIST

Degrees

  • Associate of Arts : Business Administration , 2019
    High School Diploma : 2007

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