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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Enthusiastic Individual with 8 years of customer service experience in fast-paced inbound call center environment ,retail and media. Excellent verbal and written communication skills and computer proficiency.Motivated to learn, grow and excel in Digital MediaMarketing.

Skills
  • Inbound and Outbound Calling
  • Sales expertise
  • Multi-tasking
  • Problem-solving skills
  • Verbal and written communication
  • Quality assurance
  • Computer literate
  • Adaptability
  • Time Management
  • Attentiveness
Work History
Customer Service Representative | Evonik - Darmstadt 11/2019 - 12/2020
  • Maintained positive customer relationships by responding quickly to customer inquiries.
  • Entered customer interaction details in software to track requests, document problems, and record solutions offered.
  • Adhered to company policies and scripts to consistently achieve
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on company systems, form completion, and access to services.
  • Leveraged sales expertise to promote products and services also capitalize on upsell opportunities.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Identified issues, analyzed information, and provide solutions to problems.
  • Maintained positive customer relationships by responding quickly to customer service inquiries.
  • Answered over 50-60 calls per shift performed to meet fast-paced call center demands.
  • Served customers in friendly, efficient manner following outlined steps of service.
  • Actively listened to customers' requests, confirming full understanding before addressing concerns.
  • Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Sales Specialist | Goodwill Of North Georgia - Canton 03/2019 - 10/2019
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with afresh mind and analytical strategies to quickly resolve concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Determined solutions for clients promptly and professionally.
  • Increased sales goals by 100% utilizing exemplary customer service skills.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
  • Increased client retention by managing supplier deliveries around client needs.
  • Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
  • Educated potential participants on available services and processes to engage in program.
Radio Host/Marketing Assistant | Apna Networks Ltd - City 09/2013 - 12/2018
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Managed all news announcements and scripted quick headlines for breaking news events.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Facilitated live coverage of special events, including events.
  • Stayed updated with latest marketing concepts and techniques.
  • Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
  • Designed and presented social media campaign ideas.
  • Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
  • Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
  • Adjusted ads to better align with desired consumer audiences and improve conversion rates.
  • Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
  • Achieved or surpassed monthly and yearly sales goals on consistent basis.
Education
SimplilearnDiploma in Digital Marketing
EMDIDiploma in Mass Communication
IGNOUBachelor of Tourism Studies
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Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

How this resume score could be improved?

Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:

76Average
Resume Strength
  • Completeness
  • Measurable results
  • Strong summary
  • Clear contact info
  • Typos

Resume Overview

School Attended

  • Simplilearn
  • EMDI
  • IGNOU

Job Titles Held:

  • Customer Service Representative
  • Customer Service Sales Specialist
  • Radio Host/Marketing Assistant

Degrees

  • Diploma in Digital Marketing
    Diploma in Mass Communication
    Bachelor of Tourism Studies

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