Customer Service Representative Resume Example
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CUSTOMER SERVICE REPRESENTATIVE
Professional Summary
Enthusiastic Individual with 8 years of customer service experience in fast-paced inbound call center environment ,retail and media. Excellent verbal and written communication skills and computer proficiency.Motivated to learn, grow and excel in Digital MediaMarketing.
Skills
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Work History
Customer Service Representative | Evonik - Darmstadt 11/2019 - 12/2020
- Maintained positive customer relationships by responding quickly to customer inquiries.
- Entered customer interaction details in software to track requests, document problems, and record solutions offered.
- Adhered to company policies and scripts to consistently achieve
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Educated customers on company systems, form completion, and access to services.
- Leveraged sales expertise to promote products and services also capitalize on upsell opportunities.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Identified issues, analyzed information, and provide solutions to problems.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Answered over 50-60 calls per shift performed to meet fast-paced call center demands.
- Served customers in friendly, efficient manner following outlined steps of service.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Customer Service Sales Specialist | Goodwill Of North Georgia - Canton 03/2019 - 10/2019
- Answered product questions with up-to-date knowledge of sales and store promotions.
- Approached each problem with afresh mind and analytical strategies to quickly resolve concerns.
- Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
- Implemented needs-assessment tools to identify demand for services and products.
- Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
- Determined solutions for clients promptly and professionally.
- Increased sales goals by 100% utilizing exemplary customer service skills.
- Maintained customer satisfaction while handling product returns quickly and professionally.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
- Increased client retention by managing supplier deliveries around client needs.
- Maintained superior quality by reducing downtime to maximize customer support and meet revenue goals.
- Educated potential participants on available services and processes to engage in program.
Radio Host/Marketing Assistant | Apna Networks Ltd - City 09/2013 - 12/2018
- Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
- Managed all news announcements and scripted quick headlines for breaking news events.
- Built broadcast storylines to interest listeners and grow station audience.
- Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
- Facilitated live coverage of special events, including events.
- Stayed updated with latest marketing concepts and techniques.
- Created unique and engaging content for range of social media platforms including Pinterest, FaceBook and Instagram.
- Designed and presented social media campaign ideas.
- Onboarded new customers efficiently by developing database listings, uploading information and defining related lists.
- Coordinated meetings between project members and clients to develop ideas, discuss progress and set goals.
- Adjusted ads to better align with desired consumer audiences and improve conversion rates.
- Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
- Achieved or surpassed monthly and yearly sales goals on consistent basis.
Education
SimplilearnDiploma in Digital Marketing
EMDIDiploma in Mass Communication
IGNOUBachelor of Tourism Studies
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Resume Overview
School Attended
- Simplilearn
- EMDI
- IGNOU
Job Titles Held:
- Customer Service Representative
- Customer Service Sales Specialist
- Radio Host/Marketing Assistant
Degrees
- Diploma in Digital Marketing
Diploma in Mass Communication
Bachelor of Tourism Studies
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