SEARCH

Customer Service Representative Resume Example

Resume Score: 80%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Professional Summary

Organized and dedicated Customer Indivual with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision making skills to manage multiple, concurrent tasks. Self-motivated work ethic with ability to perform effectively in independent or team environments.

Skills
  • Sales expertise
  • Payment Processing
  • Customer service
  • Planning and Coordination
  • Documentation and reporting
  • Inbound and outbound calling
  • Invoicing
  • Store Merchandising
  • Customer Complaint Resolution
  • Administrative support
Work History
November 2019-CurrentCustomer Service Representative | concentrix | Auckland
  • Handled 50-60 inbound calls per shift to provide callers with product and service information.
  • Entered customer interaction details in software to track requests, document problems, and record solutions offered.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Conferred with customers about concerns with products or services to resolve problems and drive sales.
  • Educated customers on company systems, form completion, and access to services.
  • Processed over 100 debit and credit card and electronic check payments with help of software.
  • Leveraged sales expertise to promote products and services also capitalize on upsell opportunities.
  • Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
  • Identified issues, analyzed information and provide solutions to problems.
March 2019-October 2019Sales Consultant | Harvey Norman | Auckland
  • Answered product questions with up-to-date knowledge of sales and store promotions.
  • Approached each problem with afresh mind and analytical strategies to quickly resolve concerns.
  • Provided accurate information about promotions, customer programs and products, helping drive high customer retention.
  • Implemented needs-assessment tools to identify demand for services and products.
  • Offered each customer top-notch, personal service and polite support to boost sales and customer satisfaction.
  • Determined solutions for clients promptly and professionally.
  • Increased sales goals by 100% utilizing exemplary customer service skills.
  • Maintained customer satisfaction while handling product returns quickly and professionally.
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
September 2013-December 2018Radio Presenter/Administrative/Marketing Assistant | Apna Networks Ltd | Auckland
  • Played 3-hour shows with on-time ad airs and strict adherence to broadcasting regulations.
  • Recorded ads and commercials for over 100 local businesses, edited cuts and aired results on strict schedules.
  • Managed all news announcements and scripted quick headlines for breaking news events.
  • Delivered exceptional programming to audience members by always researching events, guests and programs thoroughly.
  • Built broadcast storylines to interest listeners and grow station audience.
  • Engaged with audience members through telephone calls and personal commentary on musical selections, political happenings and other items of interest.
  • Supported efficient meetings by organizing spaces and materials, documenting discussions and distributing meeting notes.
  • Managed office inventory by restocking supplies and placing purchase orders to maintain adequate stock levels.
  • Handled client correspondence and tracked records to foster office efficiency.
  • Performed general office duties, including answering multi-line phone system, routing calls, delivering messages to staff .
  • Collaborated with team members to help expand marketing channels.
  • Created unique and engaging content for range of social media platforms including , FaceBook and Instagram.
  • Designed and presented social media campaign ideas.
  • Helped incorporate product changes into marketing message to drive customer engagement and firm profits.
  • Kept organized tracking documents detailing assignments, in-progress work and completed project milestones.
Education
Diploma: Mass CommunicationsEMDI, Mumbai India
Bachelor of Tourism StudiesIGNOU University, India
Build Your Own Now

DISCLAIMER

Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

Resume Overview

Companies Worked For:

  • concentrix
  • Harvey Norman
  • Apna Networks Ltd

School Attended

  • EMDI
  • IGNOU University

Job Titles Held:

  • Customer Service Representative
  • Sales Consultant
  • Radio Presenter/Administrative/Marketing Assistant

Degrees

  • Diploma : Mass Communications
    Bachelor of Tourism Studies

Similar Resumes

View All
Customer-Service-Representative-Customer-Service-resume-sample

Customer Service Representative Customer Service

MFA OIL & PROPANE

New Haven, Missouri