Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Skills
Office management software .
Debit and credit management.
Invoicing and billing.
Report writing.
Budgetary planning.
Inbound and Outbound Calling
Good listening skills
Money handling abilities
Key holder experience
Typing 55+ WPM
Multi-line phone talent
Education
Whitwell High SchoolWhitwell, TN, Expected in 05/2016 – –High School Diploma: - GPA:
Work History
Evonik - Customer Service Representative Hanau, DE, 02/2021 - Current
Researched issues through identification of similar past problems and recommended most appropriate solution.
Documented and detailed calls and complaints.
Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Maintained accurate and current customer account data.
Met all customer call guidelines including service levels, handle time and productivity.
Promptly responded to inquiries and requests from prospective customers.
Delivered exceptional customer service to every customer by leveraging extensive knowledge of consumers utility.
Educated customers on current promotions, upgrades or new offerings available under current plan.
Answered over 100 calls per shift to meet fast-paced call center demands.
Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
Accepted payments for electric services and discussed remaining balances with customers to take accounts to zero.
Kept all patient information secure and confidential.
Handled high volume of in-bound calls pertaining to reconciliation of delinquent accounts.
Applied more than 200 payments per week.
Performed targeted collections on past due accounts aged over 120 days.
Weee! - Office Manager Chicago, IL, 11/2017 - 12/2020
Increased office organization by developing filing system and customer database protocols.
Maintained office supplies inventory by checking stock and ordering new supplies as needed.
Elevated customer satisfaction ratings by resolving client and case issues efficiently.
Documented messages left by callers and delivered vital information to intended employees.
Greeted visitors and assisted by answering general questions and directed to desired office.
Educated customers on special pricing opportunities and company offerings.
Answered 20+ inbound calls per day and directed to designated individuals or departments.
Researched and quickly resolved customer issues.
Maintained excellent customer satisfaction through polite, and calm demeanor.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Applebee's - Assistant Manager Middleburg Heights, OH, 09/2016 - 09/2017
Balanced daily cash deposits and vault inventory with zero error rate.
Assisted manager in evaluating employer performance and cultivating improvement initiatives.
Delegated daily tasks to team members to optimize group productivity
Enforced company policies and procedures to strengthen operational standards across departments.
Organized schedules, workflows, and shift coverage to meet expected business demands.
Maintained inventory accuracy by counting stock on hand and reconciling discrepancies.
Reviewed sales reports to enhance sales performance and improve inventory management accuracy.
Completed inventory audits to identify losses and project demand.
Processed all sales transactions accurately and promptly to prevent long customer wait times.
Assisted with purchases, locating items and signing up for rewards programs.
Observed company return policy when processing refunds, including inspecting merchandise for wear or damage.
Opened facility daily and prepared areas for service.
Closed facility daily and prepared all store areas for the next business day.
Responsible for ensuring deposits reach the bank.
Maintaining a balanced drawer between each shift.
Evonik - Customer Service Representative Allentown, PA, 11/2014 - 09/2016
Assessed customer needs and upsold products and services to maximize product sales.
Assisted approximately 100-150 customers each 8-12 hour shift.
Delivered service and support to each customer, paving way for future business opportunity's.
Consulted with customers to determine the best methods to resolve service and billing issues.
Informed customers about billing procedures, processed payments and provided payment option setup assistance.
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