Customer Service Representative Resume Example

Enthusiastic, experienced, innovative and hardworking customer service professional, motivated to deliver customer satisfaction and consistently contribute to company success.

Quality Communication 

• Interacted with members, providing high quality service to all, patiently answering questions and interacting informatively to facilitate their desired outcome. Earned a 100% rating on member satisfaction.
• While in a marketing role, exceeded New Sales Opportunity job requirement by 11%.

Manufacturing Excellence 

• Managed truck drivers, dispatchers and customer activity on a daily basis.
• Operated equipment, such as forklift, bobcat loader, railcar mover and front end loader on an as needed basis.
• Successfully diagnosed and resolved daily production and shipping problems while maintaining all documents required for inbound and outbound shipments.
• Managed remote operations, coordinating technical equipment and maximizing production output to meet customer's requirements.

Consistent Contribution 

• While a team lead, trained many new employees
• Consistently offered new customer service ideas and processes which were adopted and used.
• Created a customer contact and operations computer program to re-balance schedules based on business needs, while considering peak and low call volume periods.