LiveCareer
LiveCareer
  • Dashboard
  • Jobs
  • Resumes
  • Cover Letters
  • Resumes
    • Resumes
    • Resume Builder
    • Resume Examples
      • Resume Examples
      • Nursing
      • Education
      • Administrative
      • Medical
      • Human Resources
      • View All
    • Resume Search
    • Resume Templates
      • Resume Templates
      • Nursing
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • View All
    • Resume Services
    • Resume Formats
    • Resume Review
    • How to Write a Resume
    • CV Examples
    • Resume Objectives
  • Cover Letters
    • Cover Letters
    • Cover Letter Builder
    • Cover Letter Examples
      • Cover Letter Examples
      • Education
      • Medical
      • Human Resources
      • Customer Service
      • Business Operations
      • View All
    • Cover Letter Services
    • Cover Letter Templates
    • Cover Letter Formats
    • How to Write a Cover Letter
  • Jobs
    • Mobile App
    • Job Search
    • Job Apply Tool
    • Salary Calculator
    • Business Letters
    • Job Descriptions
  • Questions
  • Resources
  • About
  • Contact
  • 0Notifications
    • Notifications

      0 New
  • jane
    • Settings
    • Help & Support
    • Sign Out
  • Sign In
Member Login
  • LiveCareer
  • Resume Search
  • Customer Service Representative
Please provide a type of job or location to search!
SEARCH

Customer Service Representative Resume Example

Resume Score: 100%

Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Career Overview

Enthusiastic, experienced, innovative and hardworking customer service professional, motivated to deliver customer satisfaction and consistently contribute to company success.

Core Strengths
  • Strong organizational skills
  • Seasoned in conflict resolution
  • Sharp problem solver
  • Courteous demeanor
  • Personable, outgoing, genuinely like people

  • Inventory control familiarity
  • Telephone inquiries specialist
  • Customer service expert
  • Telecommunication skills
  • Adaptive team player
Accomplishments

Quality Communication 

  • Interacted with members, providing high quality service to all, patiently answering questions and interacting informatively to facilitate their desired outcome. Earned a 100% rating on member satisfaction.
  • While in a marketing role, exceeded New Sales Opportunity job requirement by 11%.

Manufacturing Excellence 

  • Managed truck drivers, dispatchers and customer activity on a daily basis.
  • Operated equipment, such as forklift, bobcat loader, railcar mover and front end loader on an as needed basis.
  • Successfully diagnosed and resolved daily production and shipping problems while maintaining all documents required for inbound and outbound shipments.
  • Managed remote operations, coordinating technical equipment and maximizing production output to meet customer's requirements.

Consistent Contribution 

  • While a team lead, trained many new employees
  • Consistently offered new customer service ideas and processes which were adopted and used.
  • Created a customer contact and operations computer program to re-balance schedules based on business needs, while considering peak and low call volume periods.


    Work Experience
    September 2012 to August 2013
    USAASan Antonio, TXCustomer Service Representative

    Policy Service - Licensed Representative

    • Interacted with members, providing high quality service to all, patiently answering questions and interacting informatively to facilitate their desired outcome.
    • Referred members to other departments as necessary to promote products and opportunities.
    June 2011 to August 2012
    Lhoist North AmericaNew Braunfels, TXLoad Out Shipper
    • Documented all incoming/outgoing trucks and rail cars, including weigh tickets, bills of lading and other required computer tasks.
    • Maintained specifications for product being shipped
    • Loaded trucks and rail cars in a quick, efficient and safe manner
    • Operated equipment, such as forklift, bobcat loader, rail car mover and front end loader
    • Successfully diagnosed and resolved daily production and shipping problems while maintaining all shipping documents required.
    August 2010 to May 2011
    The Scooter StoreNew Braunfels, TXContact Agent - Operations IT Specialist
    • As team lead, trained many new employees
    • Offered several new customer service concepts which were adopted into the manual used by all customer service representatives.
    • Worked in the Customer Contact Operations Department, re-balancing schedules based on business needs, leading to my development of a computer program that turned the previous manual exercise into an automated function that reduced man-hours for this by 60%.
    Educational Background
    2006
    New Braunfels High School
    New Braunfels, TX, USA
    general
    High School Diploma
    San Antonio College
    San Antonio, TX, USA
    Business Management

    Completed 2 years, attending part-time while working.

    Build Your Own Now

    DISCLAIMER

    Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.

    Resume Overview

    Companies Worked For:

    • USAA
    • Lhoist North America
    • The Scooter Store

    School Attended

    • New Braunfels High School
    • San Antonio College

    Job Titles Held:

    • Customer Service Representative
    • Load Out Shipper
    • Contact Agent - Operations IT Specialist

    Degrees

    • general High School Diploma
      Business Management

    Create a job alert for [job role title] at [location].

    ×

    Advertisement

    Similar Resumes

    View All
    Customer-Service-Representative-Customer-Service-resume-sample

    Customer Service Representative Customer Service

    MFA OIL & PROPANE

    New Haven, Missouri

    Customer-Service-Representative-resume-sample

    Customer Service Representative

    Toco Warranty

    Sherman Oaks, California

    Customer-Service-Representative-resume-sample

    Customer Service Representative

    Allnex USA

    Powder Springs, Georgia

    About
    • About Us
    • Privacy Policy
    • Terms of Use
    • Sitemap
    Help & Support
    • Work Here
    • Contact Us
    • FAQs
    Languages
    • EN
    • UK
    • ES
    • FR
    • IT
    • DE
    • NL
    • PT
    • PL
    Customer Service
    customerservice@livecareer.com
    800-652-8430 Mon- Fri 8am - 8pm CST
    Sat 8am - 5pm CST, Sun 10am - 6pm CST
    • Stay in touch with us
    Site jabber winner award

    © 2021, Bold Limited. All rights reserved.