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Customer Service Representative Resume Example

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CUSTOMER SERVICE REPRESENTATIVE
Highlights
  • Client relations specialist
  • Focused on customer satisfaction
  • Skilled multi-tasker
  • Deadline-oriented
  • Meticulous attention to detail
Experience
Customer Service Representative
September 2013 to September 2015CBCS - Geneva, NY.
  • Client interaction regarding patient disputes on accounts placed for collection by telephone, secure email and mail.
  • Approve files of new accounts to be loaded into collection database.
  • Post payments to debtor accounts reported by clients.
  • Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
  • Check to ensure that appropriate changes were made to resolve customers' problems.
  • Verify insurance eligibility for medical services and reported insurance information to clients for billing of service.
Accounts Receivable Specialist
September 1992 to September 2013
  • Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
  • Confer with customers by telephone for overdue payments and to review the terms of sales, service, or credit contracts.
  • Locate and monitor overdue accounts, using computers and a variety of automated systems.
  • Answer customer questions regarding problems with their accounts.
  • Record information about financial status of customers and status of collection efforts.
  • Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
  • Receive payments and post amounts paid to customer accounts.
  • Notify departments of service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Mortgage Reporting Supervisor
December 1985 to August 1992CBC Innovis - Geneva, NY.
  • Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
  • Train workers in proper operational procedures and functions and explain company policies.
  • Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
  • Meet with managers or other supervisors to stay informed of changes affecting operations.
  • Apply customer/guest feedback to service improvement efforts.
  • Resolve customer complaints regarding worker performance or services rendered.
  • Take disciplinary action to address performance problems.
  • Recruit and hire staff members.
  • Participate in continuing education to stay abreast of industry trends and developments.
Education
ASA Degree : May 1979Corning Community College - Corning, NY.
High School Diploma : 1977Dundee Central - Dundee, NY.

Regents Business and Math


Skills

billing, clerical, contracts, credit, Resolve customer complaints, clients, Client interaction, database, delivery, email, financial, insurance, mail, policies, quality, recording, sales, telephone

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Resume Overview

Companies Worked For:

  • CBCS
  • CBC Innovis

School Attended

  • Corning Community College
  • Dundee Central

Job Titles Held:

  • Customer Service Representative
  • Accounts Receivable Specialist
  • Mortgage Reporting Supervisor

Degrees

  • ASA Degree : May 1979
    High School Diploma : 1977

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