Customer Service Representative Resume Example
Love this resume?Build Your Own Now
CUSTOMER SERVICE REPRESENTATIVE
Highlights
|
Experience
Customer Service Representative
September 2013 to September 2015Exela Technologies Inc. - Shelton , CT
September 2013 to September 2015Exela Technologies Inc. - Shelton , CT
- Client interaction regarding patient disputes on accounts placed for collection by telephone, secure email and mail.
- Approve files of new accounts to be loaded into collection database.
- Post payments to debtor accounts reported by clients.
- Keep records of customer interactions or transactions, recording details of inquiries, complaints, or comments, as well as actions taken.
- Check to ensure that appropriate changes were made to resolve customers' problems.
- Verify insurance eligibility for medical services and reported insurance information to clients for billing of service.
Accounts Receivable Specialist
September 1992 to September 2013
September 1992 to September 2013
- Locate and notify customers of delinquent accounts by mail or telephone to solicit payment.
- Confer with customers by telephone for overdue payments and to review the terms of sales, service, or credit contracts.
- Locate and monitor overdue accounts, using computers and a variety of automated systems.
- Answer customer questions regarding problems with their accounts.
- Record information about financial status of customers and status of collection efforts.
- Sort and file correspondence, and perform miscellaneous clerical duties such as answering correspondence and writing reports.
- Receive payments and post amounts paid to customer accounts.
- Notify departments of service disconnection, and turn over account records to attorneys when customers fail to respond to collection attempts.
Mortgage Reporting Supervisor
December 1985 to August 1992Amn Healthcare - New York , NY
December 1985 to August 1992Amn Healthcare - New York , NY
- Assign work schedules, following work requirements, to ensure quality and timely delivery of service.
- Train workers in proper operational procedures and functions and explain company policies.
- Observe and evaluate workers' appearance and performance to ensure quality service and compliance with specifications.
- Meet with managers or other supervisors to stay informed of changes affecting operations.
- Apply customer/guest feedback to service improvement efforts.
- Resolve customer complaints regarding worker performance or services rendered.
- Take disciplinary action to address performance problems.
- Recruit and hire staff members.
- Participate in continuing education to stay abreast of industry trends and developments.
Education
ASA Degree : May 1979Corning Community College - City, State
High School Diploma : 1977Dundee Central - City, State
Regents Business and Math
Skills
billing, clerical, contracts, credit, Resolve customer complaints, clients, Client interaction, database, delivery, email, financial, insurance, mail, policies, quality, recording, sales, telephone
DISCLAIMER
Resumes, and other information uploaded or provided by the user, are considered User Content governed by our Terms & Conditions. As such, it is not owned by us, and it is the user who retains ownership over such content.
How this resume score could be improved?
Many factors go into creating a strong resume. Here are a few tweaks that could improve the score of this resume:
Resume Strength
- Completeness
- Formatting
- Word choice
- Measurable results
- Strong summary
- Clear contact info
Resume Overview
School Attended
- Corning Community College
- Dundee Central
Job Titles Held:
- Customer Service Representative
- Accounts Receivable Specialist
- Mortgage Reporting Supervisor
Degrees
- ASA Degree : May 1979
High School Diploma : 1977
Similar Resumes
